Management Audits in the Hospital Sector

This work is related with the operations control in the maintenance department of hospital center, through management audits and their implementation. The study was carried out in five hospitals at Cuban capital, with the aim of evaluate the performance of the maintenance function, determine their current situation and to propose control actions. For the development of the work a survey was applied at managers and workers of the center, as a technique for data collection. Also monitoring tools such as Ishikawa diagram and Brainstorming were used. The study show the need to optimize maintenance plans, the need to improve the availability of medical equipment and the need to select the minimum staff, as immediate measures in these centers. The results achieved may be of interest for users who interact either directly or indirectly with a Hospital Maintenance Department.