Doc 210-065

CCNA Collaboration 210-065 CIVND Official Cert Guide BRIAN MORGAN, CCIE No. 4865 JASON BALL Cisco Press 800 East 96th Street Indianapolis, IN 46240 ii CCNA Collaboration 210-065 CIVND Official Cert Guide CCNA Collaboration CIVND 210-065 Official Cert Guide Brian Morgan, CCIE No. 4865, and Jason Ball Copyright © 2016 Cisco Systems, Inc. Published by: Cisco Press 800 East 96th Street Indianapolis, IN 46240 USA All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review. First Printing November 2015 Library of Congress Cataloging-in-Publication Number: 2015945796 ISBN-13: 978-1-58714-442-4 ISBN-10: 1-58714-442-5 Warning and Disclaimer This book is designed to provide information about the CCNA Collaboration CIVND 210-065 exam. Every effort has been made to make this book as complete and as accurate as possible, but no warranty or fitness is implied. The information is provided on an “as is” basis. The authors, Cisco Press, and Cisco Systems, Inc. shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use of the discs or programs that may accompany it. The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems, Inc. Trademark Acknowledgments All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Cisco Press or Cisco Systems, Inc., cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark. Special Sales For information about buying this title in bulk quantities, or for special sales opportunities (which may include electronic versions; custom cover designs; and content particular to your business, training goals, marketing focus, or branding interests), please contact our corporate sales department at [email protected] or (800) 382-3419. For government sales inquiries, please contact [email protected]. For questions about sales outside the U.S., please contact [email protected]. iii Feedback Information At Cisco Press, our goal is to create in-depth technical books of the highest quality and value. Each book is crafted with care and precision, undergoing rigorous development that involves the unique expertise of members from the professional technical community. Readers’ feedback is a natural continuation of this process. If you have any comments regarding how we could improve the quality of this book, or otherwise alter it to better suit your needs, you can contact us through e-mail at [email protected]. Please make sure to include the book title and ISBN in your message. We greatly appreciate your assistance. Publisher: Paul Boger Associate Publisher: Dave Dusthimer Business Operation Manager, Cisco Press: Jan Cornelssen Executive Editor: Brett Bartow Managing Editor: Sandra Schroeder Senior Development Editor: Christopher Cleveland Project Editor: Seth Kerney Copy Editor: Keith Cline Technical Editors: Jhun DeLeon, Marcello Federico Editorial Assistant: Vanessa Evans Book Designer: Mark Shirar Composition: Studio Galou Indexer: Tim Wright Proofreader: Megan Wade-Taxter iv CCNA Collaboration 210-065 CIVND Official Cert Guide About the Authors Brian Morgan, CCIE No. 4865, is a consulting systems engineer with Cisco specializing in collaboration technologies. In over 20 years in the networking industry, he has performed in a number of roles, including pre- and post-sales engineering, network consultant, Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he is not spending time with family and friends, Brian enjoys working with local high school and college students participating in local Cisco Network Academy programs, as well as STEM and FIRST Robotics programs in North Texas. Jason Ball is married to his beautiful bride of 18 years, Siobhan Ball. They have two children, Isaac and Maureen. Both children have caught his passion for the technology industry. They are both involved in a robotics program through FIRST Lego League, with his wife coaching both their teams. Through this program, they learn skills like programming, electrical engineering, mechanical engineering, civil engineering, and other skills like gracious professionalism. Outside of this program, his daughter is getting into software design, and his son is taking courses through North Carolina State University called Young Engineers, offered for children between 12 and 18 years of age, where he is furthering his IT skills. Jason was a slow starter in the IT industry. His beginnings date back to 1989 with an opportunity to work with audio/video systems. In 1993, his focus changed to public speaking. He traveled around for many different types of speaking engagements, encountering groups of varying ages. In 2003, he was introduced to multicast media. This unfamiliar and exciting opportunity rekindled a desire for involvement in technology. In 2009, a new opportunity presented itself. Jason was recently unemployed when a connection with Scott Waschler, an employee at TANDBERG, opened a door to contract as a technical trainer. In May 2010, Cisco purchased TANDBERG, and a new world of technology emerged. This is a journey that will never end, and Jason is continually hungry to learn all he can and to share that knowledge with others who are also eager to learn. Jason currently works for Compass Business Solutions, a Learning Partner of Cisco. Compass specializes in teaching Collaboration-related courses, including CIVND 2. He holds many certifications, most of which are with Cisco. His current certifications with Cisco include CCNA Route/Switch, CCDA, CCSI, CCNA Video, CCNA Voice, CCNA Collaboration, CCNP Voice, CCNP Collaboration, CSE, LVCI, BACI, Cisco Video Network Specialist, and TVS Certified Specialist. About the Technical Reviewers v About the Technical Reviewers Jhun DeLeon is an industry veteran when it comes to voice, video, and data networking, having deployed numerous complex TelePresence/videoconferencing projects for large companies with global presence. When Cisco started selling TelePresence solutions, Jhun shifted his focus to TelePresence, or what is called collaboration. Jhun worked at Cisco System as a voice engineer working on unified communications. After Cisco, Jhun has worked with Cisco Partners doing design, architecture, and implementation of unified communications, TelePresence, videoconferencing, digital signage, and physical video surveillance. Marcello Federico is a technical leader in the Cisco Collaboration Technology group, focused on video technologies and collaboration APIs. He is currently a consulting systems engineer covering the Pacific Northwest Enterprise segment where he works with his customers on creating their unified communications architecture and strategy. Prior to Cisco, Marcello held various systems engineering roles focused on the Enterprise, selling DSP media processing blades, software SDKs, and API stacks. Marcello graduated from the University of Western Ontario and obtained a degree in computer science with a specialization in software engineering. He loves to write code and continues to learn about the latest programming techniques and how to apply them to the Cisco collaboration APIs. He lives in Seattle, WA with his wife, Denise; children, Domenic and Cole; and his trusty old cattle dog, Chester. In his spare time he enjoys playing soccer and golf and spending time with his family. vi CCNA Collaboration 210-065 CIVND Official Cert Guide Dedications Brian Morgan: This book is dedicated to Sunshine and the pursuit of much and more. Jason Ball: To my wife, Siobhan. I couldn’t do what I do if you didn’t do what you do. Acknowledgments Acknowledgments Brian Morgan: This book would not have been possible without the support and assistance of my awesome team in SLED West Collaboration, in particular Mike Popovich and Luc Bouchard. Their willingness to accommodate the erratic schedule (and moodiness) that has accompanied the writing of this book has left me astounded. A huge thank-you is not nearly sufficient for the efforts, patience, guidance, and professionalism of the editorial team: Brett Bartow and Christopher Cleveland. Most of all, I want to thank my co-author, Jason Ball. He is, without a doubt, the master of the diving catch. Jason Ball: Special thanks must be given to James Lehto, who helped open the door for me to write this book. My co-author, Brian Morgan, has proven to be a great asset and a new friend. Thanks must also go out to Brett Bartow and Christopher Cleveland for their patience and proficiency throughout this process. My co-worker, Jeff Hubbard, has been an invaluable asset, sounding board, and punching bag for me to abuse while writing this book. If he had to hear me say “I’m writing this book” one more time, I might have become the punching bag. You have proven to be a great friend, and for that I am truly grateful. Finally, I must acknowledge my wife. You have been more supportive than I could have ever asked. You have carried the slack, encouraged me, and pressed me at exactly the times that I needed it. The success of this book is as much to your credit as it is to mine. vii viii CCNA Collaboration 210-065 CIVND Official Cert Guide Contents at a Glance Part I: Cisco Business Video Solutions Chapter 1 Introduction to Cisco Video Communications Chapter 2 Cisco Digital Media and Content Delivery Chapter 3 Cisco Video Surveillance Chapter 4 Cisco Collaboration Overview Part II: Cisco IP Phones, Collaboration Endpoints and Software Clients Chapter 5 Cisco IP Phones, Desk Endpoints, and Jabber Overview Chapter 6 Configuring Cisco Unified IP Phones and Cisco Jabber Part III: Cisco TelePresence Endpoints Chapter 7 Cisco TelePresence Endpoint Characteristics Chapter 8 Configuring Cisco TelePresence CTS Software-Based Endpoints Chapter 9 Configuring Cisco DX Series Endpoints Chapter 10 Configuring Cisco TelePresence TC Software-Based Endpoints Chapter 11 Cisco Legacy Edge Architecture Chapter 12 Operating and Troubleshooting Cisco TelePresence Endpoints Part IV: Multipoint Calling Chapter 13 Cisco Multipoint Solution Chapter 14 Cisco TelePresence MCUs Chapter 15 Cisco TelePresence Server Chapter 16 Cisco TelePresence Management Suite (TMS) Chapter 17 Cisco WebEx Solutions Part V: Final Preparation Chapter 18 Final Preparation Appendix A Answers to the “Do I Know This Already?” Quizzes Appendix B Exam Updates Glossary CD-Only Appendixes Appendix C Memory Tables Appendix D Memory Table Answer Key Appendix E Study Planner Contents ix Contents Introduction xviii Part I Cisco Business Video Solutions Chapter 1 Introduction to Video Communications 3 “Do I Know This Already?” Quiz 3 Foundation Topics 5 Video Use Cases 5 Video as an Extension of Telephony 5 Video Meetings and Conferences 6 Extending Video Communications to Teleworkers 6 Video Contact Center 7 Business-to-Business Video 7 Architectural Overview 8 Call Control 9 Endpoints 10 Conferencing 10 Collaboration Edge 11 Applications 12 Summary 13 Exam Preparation Tasks 13 Chapter 2 Cisco Digital Media and Content Delivery 15 “Do I Know This Already?” Quiz 15 Foundation Topics 18 Legacy Digital Media Architecture 18 Streaming Video 19 IPTV 20 Content Portals 20 Cisco Digital Media Suite 21 DMS Components 22 Cisco TCS 22 Cisco Digital Media Manager 23 Cisco Multimedia Experience Engine 25 Digital Media Players 28 Cisco Digital Signs 29 Cisco Cast 30 Cisco Show and Share 31 x CCNA Collaboration 210-065 CIVND Official Cert Guide Capture Transform Share 32 Enterprise Content Delivery System 33 Exam Preparation Tasks 34 Review All Key Topics 34 Complete the Tables and Lists from Memory 34 Define Key Terms 35 Chapter 3 Cisco Video Surveillance 37 “Do I Know This Already?” Quiz 37 Foundation Topics 40 Legacy CCTV Video-Surveillance Architecture Evolution 40 Cisco Physical Security Solution 42 Cisco Video-Surveillance Components 43 Input and Output Devices 43 Management 45 Storage 46 Interactive View 47 Summary 50 Exam Preparation Tasks 51 Review All Key Topics 51 Complete the Tables and Lists from Memory 51 Define Key Terms 51 Chapter 4 Cisco Collaboration Overview 53 “Do I Know This Already?” Quiz 54 Foundation Topics 56 Legacy Videoconferencing 56 Early Transport 56 IP to the Rescue 57 Early Call Control 59 Introducing Cisco Collaboration Solutions 61 Unified Communications 62 Customer Collaboration 62 Conferencing 63 Collaboration Endpoints 64 Cisco Collaboration Architecture 65 Call Control 66 Signaling 67 CAC 67 Contents Unified Dial Plan 68 VCS and Cisco Expressway 68 Endpoints 71 Gateways 72 Media Services 73 Scheduling and Management 75 Exam Preparation Tasks 76 Review All Key Topics 76 Define Key Terms 77 Part II Cisco IP Phones, Collaboration Endpoints, and Software Clients Chapter 5 Cisco IP Phones, Desk Endpoints, and Jabber Overview 79 “Do I Know This Already?” Quiz 79 Foundation Topics 82 Cisco IP Phone Portfolio 82 Cisco 3900 Series Phones 82 Cisco 7800 Series Phones 84 Cisco 7900 Series Phones 85 7925G/7925G-EX/7926 IP Phones 86 7942G/7962G IP Phones 88 7945G/7965G/7975G IP Phones 92 Cisco 8800 Series Phones 95 Cisco 8811 IP Phone 96 Cisco 8831 IP Phone 97 Cisco 8841/8851/8861 IP Phones 97 Cisco 8845/8865 IP Phones 101 Cisco 8900 Series Phones 105 Cisco 8945 IP Phone 105 Cisco 8961 IP Phone 106 Cisco 9900 Series Phones 109 Cisco 9951 IP Phone 109 Cisco 9971 IP Phone 110 Cisco Collaboration Desktop Endpoints 112 Cisco EX60 112 Cisco EX90 114 Cisco DX650 116 Cisco Jabber Software Clients 118 Cisco Jabber for Desktop 118 xi xii CCNA Collaboration 210-065 CIVND Official Cert Guide Cisco Jabber for Tablet 120 Cisco Jabber for Smartphone 121 Exam Preparation Tasks 123 Review All Key Topics 123 Define Key Terms 123 Chapter 6 Configuring Cisco Unified IP Phones and Cisco Jabber 125 “Do I Know This Already?” Quiz 125 Foundation Topics 130 Cisco Collaboration Endpoint Protocol Overview 130 Cisco IP Phone Configuration 132 Auto-Registration 133 Manual Configuration 134 Cisco IP Phone Registration Process Cisco Jabber Configuration 137 140 Cisco Jabber Installation and Registration Process Service Discovery 143 143 Login and Registration 148 Tuning 149 Cisco Collaboration Endpoint Status Verification 150 Exam Preparation Tasks 153 Review All Key Topics 153 Complete the Tables and Lists from Memory 154 Define Key Terms 154 Part III Cisco TelePresence Endpoints Chapter 7 Cisco TelePresence Endpoint Characteristics 157 “Do I Know This Already?” Quiz 157 Foundation Topics 160 CTS Software-Based Endpoint Overview 160 DX Endpoint Overview 162 TC Software-Based Endpoint Overview 163 Peripheral Device Overview 167 Cisco Intelligent Proximity for Content Sharing 168 Cisco Jabber Video for TelePresence Characteristics and Installation 169 Summary 174 Exam Preparation Tasks 176 Contents Review All Key Topics 176 Complete the Tables and Lists from Memory 176 Define Key Terms 177 Chapter 8 Configuring Cisco TelePresence CTS Software-Based Endpoints “Do I Know This Already?” Quiz 179 179 Foundation Topics 182 Cisco TelePresence CTS Software-Based Endpoint Overview 182 CTS Software-Based Endpoint Setup 185 Configuring CTS Software-Based Endpoints 186 Calibrating CTS Software-Based Endpoints 189 CTS Software-Based Endpoint User Accounts 192 Summary 194 Exam Preparation Tasks 195 Review All Key Topics 195 Complete the Tables and Lists from Memory 195 Define Key Terms 195 Chapter 9 Configuring Cisco DX Series Endpoints 197 “Do I Know This Already?” Quiz 197 Foundation Topics 200 DX Series Capabilities and Protocol 200 DX Series User Interface 204 Configuring Cisco DX Series Endpoints 205 Registering Cisco DX Series Endpoints 207 Summary 212 Exam Preparation Tasks 213 Review All Key Topics 213 Complete the Tables and Lists from Memory 213 Define Key Terms 214 Chapter 10 Configuring Cisco TelePresence TC Software-Based Endpoints 217 “Do I Know This Already?” Quiz 217 Foundation Topics 220 Cisco TelePresence TC Software-Based Endpoint Overview 220 Configuring a TC Endpoint to Register with a Cisco Unified CM 220 Registering a TC Software-Based Endpoint with the Cisco VCS Using SIP 221 Registering a TC Software-Based Endpoint with the Cisco VCS Using H.323 221 xiii xiv CCNA Collaboration 210-065 CIVND Official Cert Guide Call Processing with SIP 222 Call Processing with H.323 223 Cisco TelePresence TC Software-Based Endpoint Setup 225 Using the Onscreen Display with the Remote Control 226 Using the Web Interface via HTTP or HTTPS 228 Using the Command-Line Interface via Telnet or SSH 228 Using the Cisco Touch 8 or Touch 10 229 Using Intelligent Proximity for Content Sharing 230 Registering a Cisco TC Software-Based Endpoint with a Cisco Unified CM 231 Registering a Cisco TC Software-Based Endpoint with a Cisco VCS 231 Calibrating a Cisco TC Software-Based Endpoint 235 Calibrating Audio Input and Output Components 235 Calibrating Video Input and Output Components 236 Validating Network Settings 239 Subscribing to Corporate Directories or Phonebooks 241 Cisco TC Software-Based Endpoint Call Scenarios 242 Cisco TC Software-Based Endpoint User Accounts 244 Summary 245 Exam Preparation Tasks 246 Review All Key Topics 246 Complete the Tables and Lists from Memory 247 Define Key Terms 247 Chapter 11 Cisco Legacy Edge Architecture 249 “Do I Know This Already?” Quiz 249 Foundation Topics 252 NAT and Firewall-Traversal Overview 252 Cisco NAT and Firewall-Traversal Solution Components 257 Mobile and Remote Access 258 Jabber Guest 262 Configuring Call Mobility 263 Summary 266 Exam Preparation Tasks 267 Review All Key Topics 267 Complete the Tables and Lists from Memory 267 Define Key Terms 267 Contents Chapter 12 Operating and Troubleshooting Cisco TelePresence Endpoints “Do I Know This Already?” Quiz 269 269 Foundation Topics 272 Collecting Logs and Status Information on Cisco TelePresence TC Software-Based Endpoints 272 Cisco TelePresence TC Software-Based Endpoint Maintenance 275 Isolating and Identifying Issues on Cisco TelePresence TC Software-Based Endpoints 277 Collecting Logs and Status Information on Cisco TelePresence CTS SoftwareBased Endpoints 281 Isolating and Identifying Issues on Cisco TelePresence CTS Software-Based Endpoints 283 Using the Cisco DX Series Problem Reporting Tool 285 Isolating and Identifying Issues on Cisco Jabber Video for TelePresence 285 Summary 287 Exam Preparation Tasks 288 Review All Key Topics 288 Complete the Tables and Lists from Memory 288 Define Key Terms 289 Part IV Multipart Calling Chapter 13 Cisco Multipoint Solution 291 “Do I Know This Already?” Quiz 291 Foundation Topics 294 Cisco Multipoint Solutions and Product Overview 294 Define Multipoint, Multisite, and Multiway 300 Describe Ad Hoc Multipoint Conferences 302 Summary 303 Exam Preparation Tasks 304 Review All Key Topics 304 Complete the Tables and Lists from Memory 304 Define Key Terms 304 Chapter 14 Cisco TelePresence MCUs 307 “Do I Know This Already?” Quiz 307 Foundation Topics 310 Cisco TelePresence MCU Installation 310 Cisco TelePresence MCU Basic Setup for Cisco VCS Registration 314 Cisco TelePresence MCU Basic Setup for Cisco Unified CM Registration 319 xv xvi CCNA Collaboration 210-065 CIVND Official Cert Guide Cisco TelePresence MCU Conference Creation and Management 323 Cisco TelePresence MCU Troubleshooting 327 Summary 332 Exam Preparation Tasks 333 Review All Key Topics 333 Complete the Tables and Lists from Memory 333 Define Key Terms 333 Chapter 15 Cisco TelePresence Server 335 “Do I Know This Already?” Quiz 335 Foundation Topics 338 Cisco TelePresence Server Installation 338 Cisco TelePresence Server Basic Setup for Cisco VCS Registration 340 Cisco TelePresence Server Basic Setup for Cisco Unified CM Environment 341 Cisco TelePresence Server Conference Creation and Management 343 Cisco TelePresence Server Troubleshooting 345 Summary 347 Exam Preparation Tasks 348 Review All Key Topics 348 Complete the Tables and Lists from Memory 348 Define Key Terms 348 Chapter 16 Cisco TelePresence Management Suite 351 “Do I Know This Already?” Quiz 351 Foundation Topics 354 TMS Overview 354 Adding Systems to TMS 356 Scheduling Conferences Using TMS 360 Managing Conferences Using TMS 364 TMS Reporting 365 Summary 368 Exam Preparation Tasks 369 Review All Key Topics 369 Complete the Tables and Lists from Memory 369 Define Key Terms 369 Chapter 17 Cisco WebEx Solutions 371 “Do I Know This Already?” Quiz 371 Contents Foundation Topics 374 WebEx Products and Features 374 WebEx Meeting Center 375 Summary 382 Exam Preparation Tasks 383 Review All Key Topics 383 Complete the Tables and Lists from Memory 383 Define Key Terms 383 Part V Final Preparation Chapter 18 Final Preparation 385 Tools for Final Preparation 385 Exam Engine and Questions on the CD 385 Install the Exam Engine 385 Activate and Download the Practice Exam 386 Activating Other Exams 386 Premium Edition 386 The Cisco Learning Network 387 Memory Tables 387 Chapter-Ending Review Tools 387 Study Plan 387 Recall the Facts 388 Practice Configurations 388 Using the Exam Engine 388 Appendix A Answers to the “Do I Know This Already?” Quizzes 391 Appendix B CCNA Collaboration 210-065 (CIVND) Exam Updates 395 Always Get the Latest at the Companion Website 395 Technical Content 395 Glossary 397 CD-Only Appendixes Appendix C Memory Tables Appendix D Memory Table Answer Key Appendix E Study Planner Index 418 xvii xviii CCNA Collaboration 210-065 CIVND Official Cert Guide Command Syntax Conventions The conventions used to present command syntax in this book are the same conventions used in the IOS Command Reference. The Command Reference describes these conventions as follows: ■ Boldface indicates commands and keywords that are entered literally as shown. In actual configuration examples and output (not general command syntax), boldface indicates commands that are manually input by the user (such as a show command). ■ Italic indicates arguments for which you supply actual values. ■ Vertical bars (|) separate alternative, mutually exclusive elements. ■ Square brackets ([ ]) indicate an optional element. ■ Braces ({ }) indicate a required choice. ■ Braces within brackets ([{ }]) indicate a required choice within an optional element. Introduction Professional certifications have been an important part of the computing industry for many years and will continue to become more important. Many reasons exist for these certifications, but the most popularly cited reason is that of credibility. All other considerations held equal, the certified employee/consultant/job candidate is considered more valuable than one who is not. Goals and Methods The most important, and somewhat obvious, goal of this book is to help you pass the CCNA Collaboration CIVND exam (210-065). In fact, if the primary objective of this book were different, the book’s title would be misleading; however, the methods used in this book to help you pass the CCNA Collaboration CIVND exam are designed to also make you much more knowledgeable about how to do your job. Although this book and the accompanying CD together have more than enough questions to help you prepare for the actual exam, the method in which they are used is not to simply make you memorize as many questions and answers as you possibly can. One key methodology used in this book is to help you discover the exam topics that you need to review in more depth, to help you fully understand and remember those details, and to help you prove to yourself that you have retained your knowledge of those topics. So, this book does not try to help you pass by memorization, but helps you truly learn and understand the topics. The CCNA Collaboration CIVND exam is just one of the foundation topics in the CCNA Collaboration certification, and the knowledge contained within is vitally important to consider yourself a truly skilled routing/switching engineer or specialist. This book would do you a disservice if it did not attempt to help you learn the material. To that end, the book will help you pass the CIVND exam by using the following methods: Introduction ■ Helping you discover which test topics you have not mastered ■ Providing explanations and information to fill in your knowledge gaps ■ Supplying exercises and scenarios that enhance your ability to recall and deduce the answers to test questions ■ Providing practice exercises on the topics and the testing process via test questions on the CD Who Should Read This Book? This book is not designed to be a general networking topics book, although it can be used for that purpose. This book is intended to tremendously increase your chances of passing the CCNA Collaboration CIVND exam. Although other objectives can be achieved from using this book, the book is written with one goal in mind: to help you pass the exam. So why should you want to pass the CCNA Collaboration CIVND exam? Because it is one of the milestones toward getting the CCNA Collaboration certification (no small feat in itself). What would getting the CCNA Collaboration mean to you? A raise, a promotion, recognition? Would it enhance your resume? Perhaps it would demonstrate that you are serious about continuing the learning process and that you are not content to rest on your laurels. Maybe it would please your reseller-employer, who needs more certified employees for a higher discount from Cisco. Or one of many other reasons. Strategies for Exam Preparation The strategy you use for the CCNA Collaboration CIVND exam might be slightly different from strategies used by other readers, mainly based on the skills, knowledge, and experience you already have obtained. For instance, if you have attended the CICD and CIVND courses, you might take a different approach than someone who learned collaboration architecture via on-the-job training. Regardless of the strategy you use or the background you have, the book is designed to help you get to the point where you can pass the exam with the least amount of time required. For instance, there is no need for you to practice or read about IP addressing and subnetting if you fully understand it already. However, many people like to make sure that they truly know a topic and therefore read over material that they already know. Several book features will help you gain the confidence that you need to be convinced that you know some material already, and to also help you know what topics you need to study more. 210-065 CIVND Exam Topics Table I-1 lists the exam topics for the 210-065 CIVND exam. This table also lists the book parts in which each exam topic is covered. xix xx CCNA Collaboration 210-065 CIVND Official Cert Guide Table I-1 210-065 CIVND Exam Topics CICD 210-065 Exam Topic Chapters in Which Topic Is Covered 1.0 Video Concepts 1.1 Describe the functional components of video solutions 1.1.a Provisioning and scheduling management Chapters 9, 17 1.1.b Video compositing Chapter 2 1.1.c Streaming video Chapter 2 1.1.d Recording and storage Chapter 2 1.1.e Media players Chapter 2 1.1.f Media convergence Chapter 2 1.1.g Media management Chapter 2 1.1.h Video convergence Chapter 4 2.0 Endpoint Configuration 2.1 Describe video product models 2.1.a Mobile devices Chapter 5 2.1.b Desktop systems Chapter 5 2.1.c Multi-purpose systems Chapter 5 2.1.d Surveillance cameras and encoders Chapter 3 2.1.e Immersive systems Chapter 7 2.1.f Peripherals and add-ons Chapter 7 2.1.g Cabling connections Chapter 7 2.1.h Digital media players Chapter 2 2.2 Describe environment recommendations 2.2.a Room lighting recommendations Chapter 8 2.2.b Room acoustics recommendations Chapter 8 2.2.c Room power recommendations Chapter 8 2.2.d Room HVAC recommendations Chapter 8 2.2.e Room materials (windows, floor material, wall material, etc.) Chapter 8 2.2.f Room size and background wall Chapter 8 2.2.g Viewing distance Chapter 8 Introduction CICD 210-065 Exam Topic Chapters in Which Topic Is Covered 2.2.h Physical security recommendations Chapter 3 2.3 Implement desktop endpoints and surveillance cameras 2.3.a Network settings Chapter 5 2.3.b GUI interface and CLI Chapter 5 2.3.c Control plane Chapter 5 2.3.d Cables Chapter 5 2.3.e Test call Chapter 6 2.3.f User acceptance test Chapter 6 2.3.g Microphone calibration Chapter 6 2.3.h Camera calibration Chapter 6 2.3.i Media playback on PCs Chapter 6 2.4 Describe features and functions 2.4.a Auto collaboration Chapter 11 2.4.b MCU capabilities versus TelePresence Server Chapters 14, 15, 16 2.4.c Audio add in Chapter 11 2.4.d PIP Chapter 11 2.4.e FECC Chapter 11 2.4.f Resolution setting Chapter 11 2.4.g Multiway versus multisite Chapter 14 3.0 Troubleshooting and Support 3.1 Describe troubleshooting methodologies Chapter 13 3.2 Identify endpoint issues 3.2.a Cabling Chapter 13 3.2.b Peripherals Chapter 13 3.2.c Network connectivity Chapter 13 3.2.d Registration Chapters 6, 8, 9, 10 3.2.e Call setup Chapters 6, 10, 11, 12 xxi xxii CCNA Collaboration 210-065 CIVND Official Cert Guide CICD 210-065 Exam Topic Chapters in Which Topic Is Covered 3.2.f Media quality Chapter 13 3.2.g Mid call feature issues Chapters 10, 13 3.3 Collecting system information 3.3.a Logs Chapter 13 3.3.b Status Chapters 6, 13 3.4 Manage configuration 3.4.a Backups Chapters 10, 13 3.4.b Restore Chapters 10, 13 3.4.c Reset to defaults Chapters 10, 13 3.4.d Password recovery Chapters 10, 13 3.5 Implement key CLI commands Chapter 13 3.6 Monitor events and alerts Chapter 13 4.0 Conferencing Concepts 4.1 Describe multipoint control units Chapter 15 4.2 Describe conferencing features 4.2.a Switching and layout options Chapters 10, 14, 15, 16 4.2.b Cascading Chapters 14, 15, 16 4.2.c Conferencing add-ons Chapters 14 4.3 Describe scheduling versus adhoc versus on demand features Chapters 17 CCNA Collaboration CIVND 210-065 Official Certification Guide The objective of this book is to help you pass the CCNA Collaboration CIVND exam (210-065). While you are learning about topics that can help you pass the CIVND exam, you will also become more knowledgeable about how to do your job. Although this book and the accompanying CD have many exam preparation tasks and example test questions, the method in which they are used is not to simply make you memorize as many questions and answers as you possibly can. The methodology of this book helps you discover the exam topics about which you need more review, fully understand and remember exam topic details, and prove to yourself that you have retained your knowledge of those topics. So this book helps you pass not by memorization, but by helping you truly learn and understand the topics. The Introduction CIVND exam is just one of the foundation topics in the CCNA Collaboration certification, and the knowledge contained within is vitally important to consider yourself a truly skilled Cisco Collaboration engineer or specialist. The strategy you use to prepare for the CIVND exam might be slightly different from strategies used by other readers, mainly based on the skills, knowledge, and experience you already have obtained. For instance, if you have attended the CIVND course, you might take a different approach than someone who learned switching through on-thejob training. Regardless of the strategy you use or the background you have, this book is designed to help you get to the point where you can pass the exam with the least amount of time required. Book Features and Exam Preparation Methods This book uses several key methodologies to help you discover the exam topics on which you need more review, to help you fully understand and remember those details, and to help you prove to yourself that you have retained your knowledge of those topics. The book includes many features that provide different ways to study so that you are ready for the exam. If you understand a topic when you read it but do not study it any further, you will probably not be ready to pass the exam with confidence. The features included in this book give you tools that help you determine what you know, review what you know, better learn what you do not know, and be well prepared for the exam. These tools include the following: ■ “Do I Know This Already?” quizzes: Each chapter begins with a quiz that helps you determine the amount of time you need to spend studying that chapter. ■ Foundation topics: These are the core sections of each chapter. They explain the protocols, concepts, and configuration for the topics in that chapter. ■ Exam preparation tasks: The “Exam Preparation Tasks” section lists a series of study activities that should be done after reading the “Foundation Topics” section. Each chapter includes the activities that make the most sense for studying the topics in that chapter. The activities include the following: ■ Key topics review: The Key Topic icon is shown next to the most important items in the “Foundation Topics” section of the chapter. The Key Topics Review activity lists the key topics from the chapter and page number. Although the contents of the entire chapter could be on the exam, you should definitely know the information listed in each key topic. Review these topics carefully. ■ Memory tables: To help you exercise your memory and memorize some lists of facts, many of the more important lists and tables from the chapter are included in a document on the CD. This document lists only partial information, allowing you to complete the table or list. CD-only Appendix C holds the incomplete tables, and Appendix D includes the completed tables from which you can check your work. xxiii xxiv CCNA Collaboration 210-065 CIVND Official Cert Guide ■ ■ Definition of key terms: Although Cisco exams might be unlikely to ask a question such as “Define this term,” the CIVND exam requires that you learn and know a lot of networking terminology. This section lists some of the most important terms from the chapter, asking you to write a short definition and compare your answer to the Glossary at the end of the book. CD-based practice exam: The companion CD contains an exam engine, including a bank of multiple-choice questions. You can use the practice exams to get a feel for the actual exam content and to gauge your knowledge of switching topics. How This Book Is Organized Although this book could be read cover to cover, it is designed to be flexible and allow you to easily move between chapters and sections of chapters to cover just the material that you need more work with. Chapters 1 through 17 are the core chapters and can be covered in any order. If you do intend to read them all, the order in the book is an excellent sequence to use. The core chapters, Chapters 1 through 17, cover the following topics: ■ Chapter 1, “Introduction to Video Communications”—This chapter discusses Cisco collaboration architecture from the perspective of prescriptive design using the Cisco Preferred Architecture documentation available at Cisco.com. ■ Chapter 2, “Cisco Digital Media and Content Delivery”—This chapter wanders back in time for a brief history lesson on legacy digital media architecture. It then moves back into the twenty-first century to discuss the Cisco Digital Media Suite, Digital Signs, Cisco Cast, and Show and Share. ■ Chapter 3, “Cisco Video Surveillance”—This chapter takes a look at video from a physical security standpoint. The discussion covers legacy closed-circuit television, Cisco’s physical security solutions, and Cisco video-surveillance components and architectures. ■ Chapter 4, “Cisco Collaboration Overview”—This chapter examines the evolution of videoconferencing, beginning with legacy videoconferencing architectures and working forward to today’s Cisco collaboration solutions. This discussion includes an overview of the Cisco collaboration components and general collaboration architecture. ■ Chapter 5, “Cisco IP Phones, Desktop Endpoints, and Jabber Overview”—As the title implies, this chapter focuses on the Cisco collaboration endpoint portfolio. This includes current Cisco IP Phones, desktop units, and Cisco Jabber. ■ Chapter 6, “Configuring Cisco Unified IP Phones and Cisco Jabber”—This chapter focuses on the configuration of Cisco IP Phones both in Cisco Unified Communications Manager and on the phones themselves. It describes the requirements for phone registration and how to verify phone status information. Also Introduction included in this chapter is a breakdown of the configuration and registration of Cisco Jabber. This includes the client installation, configuration (on both the client side and CUCM side), and verification. ■ Chapter 7, “Cisco TelePresence Endpoint Characteristics and Installation”—This chapter discusses the Cisco TelePresence endpoint portfolio, including desktop units such as the EX and DX series endpoints and room-based and immersive endpoints. In addition, this chapter covers intelligent proximity features available on newer endpoints. There is some discussion of Cisco TC software components and deployment, C series codec configuration options, and the Cisco Jabber Video for TelePresence client (formerly known as Movi). ■ Chapter 8, “Configuring Cisco TelePresence CTS Software-Based Endpoints”— This chapter focuses on the setup and configuration of Cisco TelePresence Serverbased endpoints and on user provisioning for their use. ■ Chapter 9, “Configuring Cisco DX650 Endpoints”—This chapter goes into the setup and configuration of Cisco’s new collaboration desktop experience endpoint, the DX650. This is a dramatic departure from Cisco’s traditional endpoint look and feel, creating an entirely new user experience. This chapter discusses the operating system, parameter configurations, and how to register the endpoint with CUCM. ■ Chapter 10, “Configuring Cisco TelePresence TC Software-Based Endpoints”— This chapter discusses the installation, configuration, and troubleshooting of Cisco TelePresence TC software-based endpoints. This includes code upgrades, peripheral calibration, and how to enable intelligent proximity. These endpoints are capable of utilizing the Cisco Touch series control panels. So, there is some discussion of Touch panel configuration. In addition, this chapter walks through available call control options and configuration using both SIP and H.323 protocol options. These options include near- and far-end camera control, media encryption, mobility, and the configuration and deployment of Cisco Jabber Video for TelePresence (Movi). ■ Chapter 11, “Cisco Legacy Edge Architecture”—This chapter provides something of an evolutionary picture of Cisco’s edge access architecture. This includes the concepts of firewall traversal and video call control, both inside the network and outside. This chapter then discusses Cisco’s newest edge architecture, known as Expresway, sometimes called collaboration edge. It is an evolution of firewalltraversal technologies to include a wide range of collaboration services in order to provide a seamless, VPN-less user experience. This chapter covers the components of the architecture, the mobile and remote access solution, and Cisco Jabber Guest. ■ Chapter 12, “Operating and Troubleshooting Cisco TelePresence Endpoints”— This chapter focuses on what to do when things may not be working as planned or expected. The discussion covers the collection of logs and status information from TC software-based endpoints, TC software configuration and maintenance, and issue identification/isolation. The discussion then shifts focus to Cisco TelePresence CTS endpoints for the same discussion points. Closing out the chapter is a discussion on troubleshooting and problem reporting on the DX650 and issue identification/isolation for Cisco the Jabber Video for TelePresence (Movi) client. xxv xxvi CCNA Collaboration 210-065 CIVND Official Cert Guide ■ Chapter 13, “Cisco Multipoint Solution”—This chapter digs into the products and solution components involved in deploying multipoint, multisite, and multiway videoconferencing features. ■ Chapter 14, “Cisco TelePresence MCUs”—This chapter describes the purpose, configuration, deployment, and use of Cisco TelePresence MCU hardware. ■ Chapter 15, “Cisco TelePresence Server”—This chapter discusses the installation, configuration, and deployment of Cisco TelePresence Server in both VCS and CUCM call control environments. ■ Chapter 16, “Cisco TelePresence Management Suite”—This chapter provides a look into TMS for endpoint provisioning and management, conference resource scheduling and management, and videoconference monitoring and reporting. ■ Chapter 17, “Cisco WebEx Solutions”—This chapter discusses Cisco WebEx Meeting Center for cloud-based web, audio, and videoconferencing. Cisco WebEx Meeting Center also includes the ability to allow for screen sharing, remote control, file transfer, whiteboarding/annotation, and recording of conferences. In addition to the 17 main chapters, this book includes tools to help you verify that you are prepared to take the exam. Chapter 18, “Final Preparation,” includes guidelines that you can follow in the final days before the exam. Also, the CD-ROM includes quiz questions and memory tables that you can work through to verify your knowledge of the subject matter. In addition, you can find the following appendixes on the CD that is included with this book: ■ Appendix C, “Memory Tables,” holds the key tables and lists from each chapter with some of the content removed. You can print this appendix, and as a memory exercise, complete the tables and lists. The goal is to help you memorize facts that can be useful on the exams. ■ Appendix D, “Memory Table Answer Key,” contains the answer key for the exercises in Appendix D. ■ Appendix E, “Study Planner,” is a spreadsheet with major study milestones, where you can track your progress through your study. For More Information If you have any comments about the book, you can submit those at Cisco.com. Just go to the website, select Contact Us, and type in your message. Cisco might make changes that affect the CIVND exam from time to time. You should always check http://www.cisco.com/web/learning/certifications/associate/index.html for the latest details. Register your product at ciscopress.com/register for convenient access to downloads, updates, and corrections as they become available. This page intentionally left blank This chapter covers the following topics: ■ Legacy CCTV Video-Surveillance Architecture Evolution: This section covers the evolution of video surveillance from the early CCTV monitoring systems to the IP cameras in use today. ■ Cisco Physical Security Solution: This section covers the hardware and software products of the Cisco video-surveillance solution. ■ Cisco Video-Surveillance Components: This section provides an overview of Cisco cameras and analytics, Cisco video-surveillance management software, and the Cisco media management and storage components. CHAPTER 3 Cisco Video Surveillance The Cisco CIVND 2 course is designed to cover Cisco video solutions. Most people assume that means video communications exclusively. However, Cisco has many products in other venues of video, like IP video surveillance and digital signage. To some degree, all three of these venues overlap. However, each can stand independently from the others as well. This chapter offers a high-level overview of the solution Cisco offers in IP surveillance. The first section reviews legacy closed-circuit TV (CCTV) video-surveillance architecture and how it has evolved into what is available today. The subsequent sections cover Cisco’s physical security offering, the components involved with their solution, and the architectural design of how all the different elements work together. “Do I Know This Already?” Quiz The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter thoroughly or jump to the “Exam Preparation Tasks” section. If you are in doubt about your answers to these questions or your own assessment of your knowledge of the topics, read the entire chapter. Table 3-1 lists the major headings in this chapter and their corresponding “Do I Know This Already?” quiz questions. You can find the answers in Appendix A, “Answers to the ‘Do I Know This Already?’ Quizzes.” Table 3-1 “Do I Know This Already?” Section-to-Question Mapping Foundation Topics Section Questions Legacy CCTV Video-Surveillance Architectures Evolution 1–2 Cisco Physical Security Solution 3–4 Cisco Video-Surveillance Components 6–9 38 CCNA Collaboration CIVND 210-065 Official Cert Guide Caution The goal of self-assessment is to gauge your mastery of the topics in this chapter. If you do not know the answer to a question or are only partially sure of the answer, you should mark that question as wrong for purposes of the self-assessment. Giving yourself credit for an answer you correctly guess skews your self-assessment results and might provide you with a false sense of security. 1. 2. 3. 4. In a traditional video-surveillance solution, what product is used to allow multiple cameras feed to display on a single monitor? a. CCTV b. Multiplexer c. Multicast d. VHS recorder As the traditional video-surveillance solution evolved, what product was developed that increases the capacity of recordable storage? a. VHS recorder b. Encoders c. DMPs d. DVRs What product allows for Cisco Physical Access Gateway devices to connect conventional wired sensors, along with other physical-security elements, through a converged IP network? a. Cisco IPICS b. The Cisco Physical Access Manager appliance c. Cisco VSM d. Cisco Video Surveillance Multiservices Platform What Cisco product is a complete IP-based dispatch and incidence-response solution? a. Cisco IPICS b. The Cisco Physical Access Manager appliance c. Cisco Video Surveillance Manager d. Cisco Video Surveillance Multiservices Platform Chapter 3: Cisco Video Surveillance 39 5. 6. 7. 8. 9. What Cisco product is used to leverage analog video cameras in an IP videosurveillance deployment? a. VSM b. ISR c. Encoders d. Decoders Which Cisco product is responsible for changing layouts that are displayed on the viewer portal stations? a. Cisco Video Surveillance Manager b. Cisco Video Media Server Software c. Cisco Video Operations Manager Software d. Cisco Video Virtual Matrix Software Which Cisco product is responsible for sending video feeds to storage and viewer portal stations? a. Cisco VSM b. Cisco Video Media Server Software c. Cisco Video Operations Manager Software d. Cisco Video Virtual Matrix Software Which Cisco product is responsible for interacting with the video-surveillance software through a web portal? a. Cisco VSM b. Cisco Video Media Server Software c. Cisco Video Operations Manager Software d. Cisco Video Virtual Matrix Software Which Cisco product allows for up to 1 TB of storage for video-surveillance feed? a. Cisco Video Surveillance Multiservices Platform b. Cisco Integrated Services Router Generation 2 c. NAS d. DAS 3 40 CCNA Collaboration CIVND 210-065 Official Cert Guide Foundation Topics Legacy CCTV Video-Surveillance Architecture Evolution In a famous scene in the movie Indiana Jones and the Temple of Doom, Indiana Jones triggers a chain reaction of booby traps that threaten his and his companions’ lives. Although this is obvious Hollywood lore, the idea of booby traps being used to protect valuables is no new concept. They can be considered as a primitive form of surveillance that has evolved into something quite elaborate. Video surveillance is not a new concept either. The earliest report about video cameras being used for monitoring was in 1965. These early monitoring solutions used closed-circuit television (CCTV) monitoring systems. The idea of CCTV is that a camera, drawing power from a wall outlet, also has a coaxial cable that connected it to a TV monitor. This allows for the image being captured by the camera to be displayed on the TV. If control of the camera is desired, like pan tilt zoom (PTZ), a third cable is used, called a serial cable. Video surveillance really hit its stride when recording using tape cassettes was introduced. Magnetic tape recording devices were used as early as the 1950s, but such devices were very expensive. Judicial systems like police departments and courtrooms used this early form of monitoring, as did banks, gas stations, and other public high-risk facilities. By the 1970s, two predominant tape cassette formats took the lead in the market: Video Home System (VHS) and Betamax. Ultimately, VHS excelled in the consumer market, and Betamax went away. In retrospect, there are issues with using tape recording devices like VHS cassettes. First, the quality was so limiting that it was often hard to make out facial recognition when someone was caught on tape. Second, the recording time on a VHS cassette was limited to about 2 to 4 hours. This can be extended up to double the time length using Long Play (LP), or triple the time length using Extended Play (EP), also know as Super Long Play (SLP). By using LP or EP/SLP, the already poor quality is reduced. Another great advancement in video surveillance was the introduction of multiplexers. Multiplexers allow for recording several cameras at a single time. In many cases, more than a dozen cameras were used at a single time. Some of the technologies around multiplexing would allow snapshot recording and motion detection recording of cameras, where they would only start recording when motion was detected. Though multiplexers brought many advantages to video monitoring, there were still many disadvantages that would need to be overcome. With a single camera, the monitor view of the camera encompassed the whole screen. With multiplexers, each camera view frame was compressed so that all camera feeds could be viewed simultaneously on the monitor. This affected the video quality even more because these smaller images could not be selected to enlarge for more detail. Figure 3-1 illustrates how a multiplexer can be used in video surveillance. Chapter 3: Cisco Video Surveillance 41 CCTV Cameras Analog VCR Quad Multiplexer Analog Monitor Figure 3-1 Usage of a Multiplexer in a Video-Surveillance Solution It is said that invention comes from 10 percent sweat and 90 percent necessity. All the advancements leading up to this point in the evolution of video surveillance were great, revolutionary achievements for analog video monitoring. The next phase in this evolutionary process brought analog video into the digital world. One of the necessary advancements addressed the limit of tape recording devices, as well as the quality of the recorded video feed. Digital video recorders (DVRs) were introduced into video surveillance circa late 1990s. In addition to a significant increase in recorded video quality and duration of recording, there were many other advantages of using DVRs. One such advantage allowed for viewers to go back and view prerecorded video without disrupting the recording process. Another advantage is that you can select a smaller frame and enlarge it to a full-screen view. Figure 3-2 illustrates how you can use a DVR in a video-surveillance solution. CCTV Cameras LAN DVR Analog Coax Cabling Analog or Digital Video Figure 3-2 DVR Usages in a Video-Surveillance Solution PC 3 42 CCNA Collaboration CIVND 210-065 Official Cert Guide In the late 1990s and early 2000s, broadband and high-speed Internet were introduced. With technology taking off, and the Internet driving the information age, several more great advancements were made in the video-surveillance world. IP access to DVRs allowed viewers to access multiple locations from a central remote location. However, because analog camera had to have a physical connection to the DVR (whether directly connected or through a multiplexer), there was still a physical security issue because the DVR had to be on premises with the cameras. Encoders were introduced to video surveillance, allowing the analog signal to be converted to digital format before it was sent to the DVR. Encoders could send the digital format of the signal over an IP network to the DVR; therefore, DVRs no longer had to be stored on premises. The introduction of IP cameras brought much advancement in the technology of video surveillance. The IP camera converted the analog video being recorded to digital format natively on the camera. This eliminated the need for encoders and traditional analog cameras. In addition, IP cameras could support Power over Ethernet (PoE), and the PTZ control of a camera could be sent over Ethernet as well. This allowed for a single cable to be run to each camera instead of the three (power, coaxial, and control) cables needed for a traditional analog camera. A modern video-surveillance solution allows for a combination of IP cameras and analog cameras with encoders to be used. Companies can still leverage their older analog cameras longer without doing an expensive tear-and-replace when upgrading their surveillance solution. As needed, those analog cameras can be upgraded to IP cameras. Cisco Physical Security Solution Although Cisco had already been involved in the video-surveillance market, they made a key acquisition in May 2007 of BroadWare Technologies. This acquisition brought many new and highly developed tools to Cisco’s solution. With these new products available, Cisco developed a strategy based on a differentiated physical security product suit that builds on Cisco’s Medianet integration. The two main components of Cisco’s videosurveillance solution are hardware and software products. Hardware products include Cisco Video IP Surveillance Cameras, encoders, and physical security management and storage servers. Software products are used for monitoring video surveillance and controlling different aspects of the monitoring tools. You will learn more about these products later in this chapter. Other solution elements include the Cisco Physical Access Manager and the Cisco IP Interoperability and Collaboration System (Cisco IPICS). The Cisco Physical Access Manager appliance is a physical intrusion-detection solution using Cisco Physical Access Gateway devices to connect conventional wired sensors, along with other physical security elements through a converged IP network. The Cisco Physical Access Manager appliance is a hardware and software solution that provides advanced configuration and management of the Cisco Physical Access Control system. The Cisco Physical Access Manager desktop client is used to define access control rules, enroll users, manage badges, and configure the Cisco Physical Access Gateway modules, among other tasks. The Cisco IPICS is a complete IP-based dispatch and incidence-response solution with several capabilities. This solution provides an enhanced dispatch console; UHF and VHF radio interoperability; emergency first-responder notification; and integration with IP phones, cell phones, PCs, and mobile devices. Chapter 3: Cisco Video Surveillance 43 A Cisco end-to-end solution can be broken down into three categories: ■ Threat detection can be categorized by the physical security elements in a surveillance solution, such as cameras, motion sensors, and access control. ■ Threat monitoring is based on real-time and recorded threat-monitoring services. Such services may include door sensors and badges, fingerprint scanners or other biometric sensors, video-surveillance monitoring software, and other media management and storage components. ■ The third category of the Cisco end-to-end solution is threat response. This service includes the IPICS allowing integration with existing communication devices, whether that be a Voice over IP (VoIP), public switched telephone network (PSTN), or video collaboration solution. Components of a Cisco Digital Media Suite (DMS) could be incorporated, as well, such as PCs, Digital Media Player (DMPs), Cisco LCD Displays, and the Cisco Digital Media Manager (DMM). All three of these services work together to offer a complete and highly effective Cisco video-surveillance solution. Cisco Video-Surveillance Components The remainder of this chapter covers Cisco cameras and analytics, Cisco video-surveillance management software, and the Cisco media management and storage components. The Cisco video-surveillance solution can be divided into four service domains: ■ Input and output devices ■ Management ■ Storage ■ Interactive view Input and output devices are Cisco IP cameras, analog cameras, encoders, microphones, motion sensors, and PTZ control. This chapter does not go into microphones and motion sensors in a Cisco video-surveillance solution. Management elements include features like central management of previously mentioned devices, operations like PTZ and camera switching, media control, distribution, and layout changes. Management can also determine where recorded media is to be stored. Storage involves compressing media when needed and using scalable storage solutions, whether that be locally attached storage or a networkattached storage (NAS) or storage-area network (SAN). Interactive view elements monitor endpoints such as operator view stations. It also contains distribution elements notifications and media store distribution. Input and Output Devices The Cisco IP cameras include standard-definition (SD) and high-definition (HD) capabilities. They communicate using IP and standards-based interfaces and protocols such as MPEG and H.264. Cisco IP surveillance cameras also include embedded security and networking, motion detection, and video analytics. As mentioned before, Cisco Medianet offers the features PoE, automated provisioning, bandwidth optimization, storage optimization, and enhanced network security. There are four series of cameras to choose from in the Cisco 3 44 CCNA Collaboration CIVND 210-065 Official Cert Guide solution. Each has different capabilities to cater to the various needs of the customers. Some come in a box model, and some come in the dome model. The 6000 series comes in both box and dome models. Figure 3-3 shows box and dome cameras. Figure 3-3 Box and Dome Cameras The Cisco Video Surveillance 7000 series IP cameras support a 5-megapixel lens. It is an outdoor fixed HD camera in vandal-resistant housing. This series offers excellent image quality with resolutions up to 2560x1920 and PTZ support. The Cisco Video Surveillance 6000 series IP cameras support a 2.1-megapixel lens and offers HD video capability in bullet, box, and dome models. These cameras can be used indoors or outdoor and support up to 1080p30 resolutions. The Cisco Video Surveillance 4500E series IP cameras offer true HD video at 1080p, with H.264 compression. These dome IP digital cameras are designed for superior performance in a wide variety of video-surveillance applications. The Cisco Video Surveillance 3000 series IP cameras are full-functioning HD cameras with H.264 support. These dome cameras can support resolutions up to 1280x800 at 30 frames per second. The Cisco Video Surveillance PTZ series IP cameras are available in SD or HD resolutions. Cisco PTZ IP cameras can be remotely controlled to monitor a wider area than traditional fixed cameras. Table 3-2 compares each of the camera series mentioned. Table 3-2 Cisco Video-Surveillance Camera Features Camera Model Camera Type Resolution Cisco Video Surveillance 7000 series 5-megapixel HD IP dome cameras Resolutions up to 2650x1920 Cisco Video Surveillance 6000 series 2.1-megapixel HD IP dome, bullet, and box cameras 1080p30 Cisco Video Surveillance 4500E series True 1080p HD multipurpose camera 1080p30 or 720p60 Cisco Video Surveillance 3000 series HD cameras IP dome cameras 1280x800 at 30 fps Cisco Video Surveillance PTZ series SD and HD IP 360 dome cameras Up to 1080p Chapter 3: Cisco Video Surveillance 45 Another output device is the Cisco Video Surveillance Encoder. These devices use digital signal processors (DSPs) to convert analog signal from legacy analog cameras to digital format. Encoders are an optional component of the Cisco Physical Security Multiservices Platform, and the Cisco Video Surveillance Media Server Software must be installed on the server to use them. There are two cards available offering either 16 BNC connection panel or an 8 BNC connection panel on a single card. The resolution of these capture cards is D1, with motion JPEG (M-JPEG) and H.264 support. D1 resolution is 704x480, and is the highest SD resolution available in common analog-based CCTV deployments. Additional support on these encoder cards includes RS-232 for remote PTZ control of cameras. Note that although only Cisco IP surveillance cameras are mentioned in this chapter, thirdparty systems are supported by the Cisco DMS solution. This includes third-party IP surveillance cameras and legacy analog cameras through encoders. Also, Cisco IP surveillance cameras are supported by third-party management software, as well. Management The Cisco Video Surveillance Manager Software (VSMS) is the management and control plane for the Cisco video-surveillance solution components. Cisco VSMS is a software suite that includes the Cisco Video Surveillance Operations Manager, Cisco Video Surveillance Media Server, and Cisco Video Surveillance Virtual Matrix. These software components of the VSM are the three management software solutions that are discussed in this section. The Cisco Video Surveillance Media Server software is the core component of the networkcentric Cisco video-surveillance solution. This software is responsible for the recording, storing, and streaming of video feeds. The Cisco Video Surveillance Storage System complements the Cisco Video Surveillance Media Server software. Video can be stored in direct-attached storage (DAS), NAS, and SAN storage systems. The way it works is that each IP camera or encoder sends a single video stream to the Cisco Video Surveillance Media Server. This software is responsible for simultaneously distributing live and archived video streams to viewers over an IP network. In case of multiple view requests, the software replicates the unique input video streams to multiple output streams, based on request. For archive viewing, the Cisco Video Surveillance Media Server continuously receives video from the IP camera or encoder, as configured per the archive settings. The software sends video streams to the viewer only when requested. In environments with remote branch locations, this process becomes efficient because traffic needs to traverse the network only when requested by remote viewers. Video requests and streams are delivered to the viewer by using HTTP traffic (TCP port 80) or over HTTPS (TCP port 443). The Cisco Video Surveillance Operations Manager is the core engine for the Cisco surveillance solution. It offers centralized administration of all the Cisco video-surveillance solution components and supports Cisco video-surveillance endpoints. For security purposes, it uses authentication and access management for video feeds. Application programming interfaces (APIs) can be used for third-party integration, and third-party camera and encoder support is provided. Tools available in the Cisco Video Surveillance Operations Manager include a web-based portal that can be used to configure, manage, display, and control video from any Cisco surveillance camera or encoder. Many third-party endpoints are supported as well. Tools are available to manage multiple Cisco Video Surveillance Media 3 46 CCNA Collaboration CIVND 210-065 Official Cert Guide Server instances and Cisco Video Surveillance Virtual Matrix instances and users. There are also tools that control different recording options such as motion-based, schedulebased, and event-based recording. For low-bandwidth link connections, the Cisco Video Surveillance Operations Manager can perform rapid investigations using an integrated forensic search tool. The Cisco Video Surveillance Virtual Matrix is a remotely controlled video-display application used to monitor video feeds in a command center or any monitoring environment. It enables users to control video being displayed on multiple local or remote monitors. It supports many layouts, and so operators can choose a predefined layout of cameras and push it out to the displays of all users or choose to send different users various layouts with different camera feeds. The Cisco Video Surveillance Virtual Matrix can also be integrated with other monitoring system components to automatically display video in response to user-defined event triggers. Such triggers could be from fire-monitoring systems, door sensors, and motion detectors, to name a few. Table 3-3 illustrates the three video-surveillance software components and the functions they perform. Table 3-3 Video-Surveillance Software Functions Video-Surveillance Software Video-Surveillance Software Functions Cisco Video Surveillance Media Server Responsible for the recording, storing, and streaming of video feeds Cisco Video Surveillance Operations Manager Offers centralized administration of all the Cisco video-surveillance solution components and supports Cisco video-surveillance endpoints Cisco Video Surveillance Virtual Matrix Supports many layouts, and so operators can choose a predefined layout of cameras and push it out to the displays of all users or choose to send different users various layouts with different camera feeds Storage Many storage components can be used. Those that have already been mention include DAS, NAS, and SAN storage. The Cisco Video Surveillance Multiservices Platform has also been mentioned, and is discussed further in this section. In addition, the Cisco Integrated Services Router (ISR)-based Cisco video-surveillance elements warrant discussion. The Cisco Video Surveillance Multiservices Platform is an easy-to-use and easy-to-deploy server suite. It offers scalable storage in a 1-RU up to a 4-RU server platform, storing up to 24 TB. As mentioned before, it supports video encoding with the optional encoder cards. There are four products in the Cisco Video Surveillance Multiservices Platform available. The virtualized applications for Unified Computing System (UCS) offer the same high security as other offering, along with other benefits of operating in a virtualized environment. The physical footprint of an organization is reduced, and the installation process is simplified, by eliminating the need for extra cabling, complexity, and power consumption. The Cisco Connected Safety and Security (CSS) UCS Platform series come in two models: the Cisco CSS UCS C220 (1-RU) and the Cisco CSS UCS C240 (2-RU). The CSS UCS Platform Chapter 3: Cisco Video Surveillance 47 series comes with a variety of choices for physical security applications. Among those are video surveillance, physical access control (1-RU only), and incident response. The next generations of Cisco Video Surveillance Multiservices Platform offerings are the Cisco Physical Security Storage System 4-RU (CPS-SS: 4-RU) and the Cisco Physical Security Storage System 4-RU-EX (CPS-SS: 4-RU-EX). This series is ideal for performing backup to disk and bulk data storage. Cisco video-surveillance cards are also available for the Cisco Integrated Services Router Generation 2 (ISR-G2). These module cards make management of analog cameras in remote offices more efficient, while supporting an IP video-surveillance network. When the ISR-G2 routers are used with the Cisco video-surveillance cards, 1 TB of DAS storage is made available. The Cisco Analog Video Gateway Module provides support for analog cameras, PTZ, alarm input, and control relay output. This module can support up to 16 analog cameras in a single card. The Cisco Analog Video Gateway Module is controlled by Cisco Video Surveillance Stream Manager. Cisco Analog Video Gateway Module encoders and decoders use the MPEG4 video compression codec, allowing for streams to be sent over the network using D1 resolutions up to 30 fps. The encoder that connects to the analog camera simultaneously records two MPEG4 streams at different resolutions. This enables viewers to observe highquality streams, while a lower-quality recording will use less storage space. The Cisco Video Management and Storage System Module implements the Cisco Video Surveillance Media Server and the Cisco Video Surveillance Operations Manager for the branch office. The Cisco Video Management and Storage System Module supports IP video cameras connected to the ISR through the IP network, in addition to any analog cameras connected through the Cisco Analog Video Gateway Module and most third-party cameras. Notifications can be sent from the router using e-mail messages, pages, and SMS. Table 3-4 illustrates the two storage options discussed in this section, with their storage capacities and the type of storage available natively to the systems. Table 3-4 Cisco Storage Options Cisco Storage Device Storage Capacity Type of Storage available Cisco Video Surveillance Multiservices Platform Up to 24 TB DAS Cisco Integrated Services Router Generation 2 Up to 1 TB DAS Interactive View The Cisco video-surveillance solution is based on service domains. The domains that have already been discussed include the VSM software suite and video-surveillance storage systems. The Cisco video-surveillance solution can integrate with other Cisco connected physical security elements such as media and threat distribution, the Cisco DMS, and Cisco’s Collaboration endpoints. Other architectural domains include video input and edge analytics, sensors, PTZ camera control, and interactive output. This section takes all the elements 3 48 CCNA Collaboration CIVND 210-065 Official Cert Guide that have been discussed and explains the flow of media, the communication signaling paths, and interactive views that can be used in a Cisco video-surveillance solution. The two scenarios that are discussed are the Cisco Video Surveillance Operations Manager Viewer and the Cisco Video Surveillance Matrix Viewer. When an operator is interacting with the Cisco video-surveillance software, the Cisco Video Surveillance Operations Manager software is being used through Microsoft ActiveX web browser. This traffic can use TCP port 80 (HTTP) or 443 (HTTPS). The following steps outline the process Cisco’s video-surveillance software follows to change camera views: 1. Using this software, the operator can select which cameras need to be viewed on which displays and in what camera positions. 2. The Cisco Video Surveillance Operations Manager then sends a signal to the Cisco Video Surveillance Media Server requesting the video feed from the selected cameras. 3. The Cisco Video Surveillance Media Server requests video feed form the appropriate cameras. 4. The camera sends the video feed to the Cisco Video Surveillance Media Server. 5. The Cisco Video Surveillance Media Server using TCP, UDP, or multicast sends these views to the Cisco Video Surveillance Operations Manager. 6. The Cisco Video Surveillance Operations Manager updates the view on the appropriate view portal stations based on the parameters selected by the operations manager. The protocol used is based on what was requested by the Cisco Video Surveillance Operations Manager. Note The number of video feeds that can be shown depends on the CPU, RAM, and so on of the computer. If all the feeds are displayed, some might show as thumbnails only or might even make the PC unresponsive. If another Cisco Video Surveillance Operations Manager Viewer requests the video from the same IP camera, the Cisco Video Surveillance Media Server simply replicates the video stream as requested. No additional requests are made to the camera. Figure 3-4 illustrates the Operations Manager Viewer scenario. Chapter 3: Cisco Video Surveillance 49 Media Server Software 3 4 3 2 5 1 IP Video Camera Operations Manager 6 Operations Manager Software Figure 3-4 Operations Manager Viewer Flow Scenario The process for switching layout views using a Cisco video-surveillance solution is similar to the previous scenario. Again, when an operator is interacting with the Cisco video-surveillance software, the Cisco Video Surveillance Operations Manager is being used. The following steps outline the process Cisco’s video-surveillance software takes to change layouts and update camera views: 1. Using this software, the operator can select which layout is desired and which cameras need to be viewed within the different panes on that particular layout. That communication is sent to the Cisco Video Surveillance Operations Manager through the web portal. 2. The Cisco Video Surveillance Operations Manager then sends a signal to the Cisco Video Surveillance Virtual Matrix requesting a particular layout. 3. The Cisco Video Surveillance Virtual Matrix determines what layout and what cameras are to be used. Then the Cisco Video Surveillance Virtual Matrix sends a signal to the Cisco Video Surveillance Media Server to request video feed form the appropriate cameras. 4. The Cisco Video Surveillance Media Server requests video feed form the appropriate cameras. 5. The camera sends the video feed to the Cisco Video Surveillance Media Server. 6. The Cisco Video Surveillance Media Server sends these views to the Cisco Video Surveillance Virtual Matrix. 7. The Cisco Video Surveillance Virtual Matrix sends the communication to the operations view portal monitors directly. 50 CCNA Collaboration CIVND 210-065 Official Cert Guide The Cisco Video Surveillance Virtual Matrix sends a keepalive message to the operations view portal monitors periodically to confirm that the displays are still active. Figure 3-5 illustrates the Cisco Video Matrix Viewer scenario. Media Server Software 3 Virtual Matrix Software 6 7 4 5 2 Operations Manager IP Video Camera 1 Operations Manager Software Figure 3-5 Cisco Video Matrix Viewer Flow Scenario Summary Because of greater needs, the desire for better quality, and key advancements in technology, video surveillance has evolved from its rudimentary form over several decades. From these advancements, Cisco offers a robust and secure video-surveillance solution for customers based on modern-day needs. The Cisco video-surveillance solution offers a wide assortment of IP video cameras and encoders that enable you to leverage analog camera that may already be in use. You can manage these components securely and effectively by using Cisco’s VSM software suite, which includes the Cisco Video Surveillance Operations Manager, Cisco Video Surveillance Media Server, and Cisco Video Surveillance Virtual Matrix. This software platform offers integration with other components within an organization like emergency response and other secure devices incorporated into the business environment. All of this is supported on a Cisco Video Surveillance Multiservices Platform. This server basis has scalable built-in storage and can integrate with NAS and SAN storage as well. The Cisco ISR allows for remote management of remote office facilities, completing the Cisco video-surveillance solution. Memory table are provided for review of key information discussed during this chapter. Review these memory tables to ensure a solid understanding of these topics. Chapter 3: Cisco Video Surveillance 51 Exam Preparation Tasks As mentioned in the section “How to Use This Book” in the Introduction, you have a couple of choices for exam preparation: the exercises here, Chapter 18, “Final Preparation,” and the exam simulation questions on the CD. Review All Key Topics Review the most important topics in this chapter, noted with the Key Topic icon in the outer margin of the page. Table 3-5 lists a reference of these key topics and the page numbers on which each is found. Table 3-5 Key Topics for Chapter 3 Key Topic Element Description Page Number Paragraph Use of multiplexers and DVRs 40 Paragraph Physical intrusion-detection solutions 42 Table 3-3 Cisco video-surveillance software functions 46 Paragraph Cisco ISR module options 47 Table 3-4 Cisco video-surveillance storage capacity and type 47 Complete the Tables and Lists from Memory Print a copy of Appendix C, “Memory Tables” (found on the CD), or at least the section for this chapter, and complete the tables and lists from memory. Appendix D, “Memory Table Answer Key,” also on the CD, includes completed tables and lists so that you can check your work. Define Key Terms Define the following key terms from this chapter and check your answers in the Glossary: CCTV, Cisco IPICS, Cisco Video Media Server, Cisco Video Operations Manager, Cisco Video Virtual Matrix, CSS UCS, DAS, DSP, DVR, EP, HD, HTTP, HTTPS, LP, multicast, NAS, PoE, PTZ, SAN, SD, SLP, TCP, UCS, UDP, unicast, VHS, VoIP, VSM 3 Index Numerics 500-32 endpoints limitations of, 184 registering to Cisco Touch 12, 184 registering to CUCM, 182-183 3900 series IP Phones, 82 features, 83 MWI, 83 4310 DMP, 28 4400 DMP, 28 4500 series appliances (Cisco TelePresence MCU), 296 5300 series appliances (Cisco TelePresence MCU), 296 7800 series IP phones, 84 7900 series IP phones, 85 7925G/7925G-EX, 7926 IP Phones, 86-87 7942G/7962G IP Phones expansion, 90 features, 91-92 7945G/7965G/7975G IP Phones, 92-95 8800 series IP phones, 95 Cisco 8811 IP Phone, 96-97 Cisco 8831 IP Phone, 97 Cisco 8841/8851/8861 IP Phones, 97-101 Cisco 8845/8865 IP Phones, 101-105 8900 series IP phones Cisco 8945 IP Phone, 105-106 Cisco 8961 IP Phone, 106-109 9900 series IP phones Cisco 9951 IP Phone, 109-110 Cisco 9971 IP Phone, 110-112 A ACF (Admission Confirm), 224 activating Pearson Cert Practice Test, 386 adding folders in TMS, 358 participants to conferences in TMS, 363 users to TMS, 171 adding devices to TMS, 356, 359 ad hoc conferences, 6, 10, 53, 302-303, 323, 374 AMG (Cisco Advanced Media Gateway), 73 Android OS Cisco DX650 endpoint, 116 Cisco Jabber for Android, 120 APIs (application programming interfaces), 45 applications, 12 in DMS, 21-22 Cisco TCS, 22-23 DMM, 23-24 DMPs, 28-29 MXE, 25-28 applications page, Cisco DX series endpoints, 202 architecture Cisco collaboration solution, 65 call control, 66-70 endpoints, 71-72 gateways, 72-73 media, 73-74 scheduling, 75 Cisco video architecture, 8 applications, 12 call control, 9-10 collaboration edge, 11-12 conferencing, 10-11 endpoints, 10 unified communications, 62 ARJ (Admission Reject), 224 ARQ (Admission Request), 223 Assent, 256 ATAs (analog terminal adapters), 67 ATEX (Atmospheres Explosibles), 86 audio, tuning on Cisco Jabber, 149-150 audio input and output components, calibrating for Cisco, 235 auto attendant, creating ad hoc conferences, 323 auto-registration, configuring for IP phones, 133-134 B backing up Cisco TelePresence TC software-based endpoints, 276 BAT (Bulk Administration Tool), IP phones, manual, 134-137 Betamax, 40 BFCP (Binary Floor Control Protocol), 120, 298 Bluetooth, Cisco Intelligent Proximity for Mobile Voice, 206 Booking menu (TMS), 360-364 box cameras, 44 BRI (Basic Rate Interface), 56 BroadWare Technologies, 42 business-to-business video, 7-8 C C series endpoints, 164-165 CAC (call admission control), 67, 222 CAD (Cisco Agent Desktop), 62 calibrating Cisco TC software-based endpoints audio input, 235 video input, 236-239 CTS software-based endpoints, 189-192 call control, 9-10, 59 H.323 gatekeepers, 59 hybridized topologies, 60-61 in Cisco collaboration solution, 66-70 PBX infrastructure, 59 call mobility configuring, 263 FindMe, 263 configuring, 264 user portal, 265 Unified Mobility, 263 call processing H.323 calls, TC software-based endpoints, 223-225 SIP calls, TC software-based endpoints, 222-223 420 call rate call rate, 242 call scenarios for Cisco TC softwarebased endpoints, 242-243 Call Statistics screen, Cisco 9971 IP phone, 152 cameras box cameras, 44 Cisco IP cameras, 43 daisy chaining, 280 dome cameras, 44 capabilities of Cisco DX series endpoints, 201 of CTS endpoints, 162 CAST (Cisco Audio Session Tunnel), 132 CCTV (closed-circuit television) DVRs, 41-42 IP cameras, 42 magnetic tape recording devices, 40 multiplexers, 40-41 CDP (Cisco Discovery Protocol), 131, 204 certificates for Unified Communications Mobile and Remote, 259 CIF (Common Interchange Format), 57 Cisco 8811 IP Phone, 96-97 Cisco 8831 IP Phone, 97 Cisco 8841/8851/8861 IP Phone, 97-101 Cisco 8845/8865 IP Phone, 101-105 Cisco 8961 IP Phone, features, 108-109 Cisco 9951 IP Phone, 109-110 Cisco 9971 IP phone, 110-112, 136-137 Call Statistics screen, 152 Ethernet Statistics screen, 151 Phone Information screen, 150 Status Messages screen, 151 Cisco Artifact Removal technology, 295 Cisco Cast, 21, 30-31 Cisco ClearVision technology, 295 Cisco CMR Cloud, 381 Cisco collaboration desktop endpoints Cisco DX650, 116-117 Cisco EX60, 112-114 Cisco EX90, 114-115 Cisco collaboration solutions architecture, 65 call control, 66-70 endpoints, 71-72 gateways, 72-73 media services, 73-74 scheduling and, 75 HCS, 61 infrastructure, 294-300 technology, 62-65 technology categories, 61 Cisco Digital Signs, 21, 29-30 Cisco DX650 endpoint, 116-117 Cisco DX650 Problem Reporting Tool, 285 Cisco DX series endpoints applications page, 202 capabilities, 201 configuring, 205 Cisco Intelligent, 206 TFTP, 206 enhanced mode, 203 features, 200 keyboard, 201 registering to CUCM, 207, 210-212 resetting, 204-205 security, 203 simple mode, 203 Cisco TC software-based endpoints 421 supported protocols, 204 user interface, 204 Cisco EX60 endpoint, 112-114 Cisco EX90 endpoint, 114-115 Cisco Expressway, 68-70 Cisco Intelligent Proximity, 168-169 Cisco Intelligent Proximity for Mobile Voice, configuring, 206 Cisco Intelligent Proximty, 168 Cisco IP Phones 3900 series, 82 features, 83 MWI, 83 7800 series, 84 7900 series, 85 7925G/7925G-EX, 7926 IP Phones, 86-87 7942G/7962G IP Phones , 88-92 7945G/7965G/7975G IP Phones, 92-95 7900 series IP Phones, features, 88 8800 series, 95 Cisco 8811 IP Phone, 96-97 Cisco 8831 IP Phone, 97 Cisco 8841/8851/8861 IP Phones, 97-101 Cisco 8845/8865 IP Phones, 101-105 8900 series Cisco 8945 IP Phone, 105-106 Cisco 8961 IP Phone, 106-109 9900 series Cisco 9951 IP Phone, 109-110 Cisco 9971 IP Phone, 110-112 MAC address, viewing, 139 registering with CUCM, 137, 140 Cisco Jabber, 6 configuring, 140-142 CSF, 140 deployment modes, 141 DNS SRV records, 144 external DNS records, 146 JID, 142 manual configuration, 147 registering, 143 login and registration, 148-149 service discovery, 143-147 tuning, 149-150 UC Service Profile, 148 Cisco Jabber for Android, 120 Cisco Jabber for iPad, 120 Cisco Jabber for Windows, 118-120 Cisco Jabber Guest, 262-263 Cisco Jabber Video for TelePresence, troubleshooting, 285-286 Cisco Learning Network, 387 Cisco Medianet, 43 Cisco multipoint solutions, comparing, 294 Cisco Physical Access Manager appliance, 42 Cisco Precision HD 1080p cameras, 167 Cisco Remote Expert, 7 Cisco Show and Share, 21 Cisco Super Resolution Enhancement technology, 295 Cisco TCS (Cisco TelePresence Content Server), 22-23 Cisco TC software-based endpoints audio input and output, 235 call scenarios, 242-243 corporate directories, 241-242 network settings, 239-241 registering with CUCM, 231-234 user accounts, 244-245 video input and output, 236-239 422 Cisco TelePresence CTS Cisco TelePresence CTS CMR Hybrid, 382 software-based endpoints collecting, 281-282 Cisco TelePresence MCU, 294 4500 series appliances, 296 5300 series appliances, 296 ad hoc conferences, creating, 323 Cisco Artifact Removal technology, 295 Cisco ClearVision technology, 295 Cisco Super Resolution Enhancement, 295 conferences, managing, 325-326 scheduling, 324 features, 294 initial setup, 311 installing, 310 layouts, 296-297 MSE 8000 series appliances, 296 network settings, configuring, 311-314 registering to CM, 319-322 registering to VCS, 314-315 MCU service, 317-318 prefixes, 316 SIP registration, 318 troubleshooting, 327-330 Health menu options, 330-332 Network options, 332 Universal Port technology, 295 upgrading to Cisco TelePresence, 298 Cisco TelePresence multisite, 300 Cisco TelePresence multiway, 301 Cisco TelePresence omnidirectional microphone, 167 Cisco TelePresence Server, 294, 298 communication with CUCM, configuring, 341-342 conferences, configuring, 343-345 configuring for Cisco VCS, 340-341 installing, 338 layout options, 345 network settings, configuring, 338-340 panel-switched view, 300 room-switched mode, 299 screen licenses, 299 segment-switched mode, 299 system logs, 345 troubleshooting, 345-346 web interface, 339 Cisco TelePresence TC software-based endpoints backing up, 276 collecting, 272-274 maintenance, 275 upgrading, 276-277 Cisco Touch 8, interacting with TC software-based endpoints, 229 Cisco Touch 12, registering 500-32 endpoints, 184 Cisco Unified Mobility, 263 Cisco VCS, registering Cisco TC software-based endpoints, 231-234 Cisco video architecture, 8 applications, 12 call control, 9-10 collaboration edge, 11-12 conferencing, 10-11 endpoints, 10 Cisco Video Management and Storage System Module, 47 Cisco Video Surveillance Encoder, 45 Cisco Video Surveillance Media Server, 45 conferences 423 Cisco Video Surveillance Operations Manager, 45-49 Cisco video-surveillance solution input and output devices, 43-45 interactive view, 47 Cisco, 50 for, 48-49 management, 45-46 service domains, 47 storage, 46 Cisco Video, 46-47 module cards, 47 Cisco Video Surveillance Storage System, 45 Cisco Video Surveillance Virtual Matrix, 46, 50 Cisco WebEx Meeting Center, 374-375 Cisco CMR Cloud, 381 CMR Hybrid, 381-382 features, 376 ports, 376 recording meetings, 379 sharing content, 377-378 transferring files, 380 Whiteboard feature, 378 Cisco WebEx product line, 63, 374 CLI, 272 interacting with TC software-based endpoints, 228 status commands, 272 CMR (Cisco Collaboration Meeting Rooms), 10 CMR Hybrid, 381-382 codecs H.256, 161 iLBC, 88 Codian, 217, 307 collaboration Cisco Prime Collaboration, 12 video collaboration, 53 collaboration edge architecture, 11-12 firewall traversal, 257 Mobile and Remote Access, 257-261 collaboration endpoints, 64-65 collecting logs on Cisco TelePresence CTS software-based endpoints, 281-282 commands show network eth0, 283 shutdown, 310, 338 static, 310 status, 272 utils service list, 283 xconfiguration, 276 xStatus Diagnostics, 278 comparing Cisco multipoint solutions, 294 components in Cisco video architecture applications, 12 call control, 9-10 collaboration edge, 11-12 conferencing, 10-11 endpoints, 10 conference bridging, 53, 58 Conference Control Center (TMS), 364-365 conferences, 6, 10-11 ad hoc, 53, 323 configuring on Cisco TelePresence Server, 343-345 immersive systems, 6 managing, 325-326, 364-365 meeting room, 6 meet-me, 6, 11 participants, adding in TMS, 363 424 conferences personal, 10, 53 scheduled, 53 scheduling, 324, 360-364 statistics, displaying in TMS, 365-367 conferencing, 63-64 configuring call mobility, 263 FindMe, 264 Unified Mobility, 263 Cisco DX series endpoints, 205 Cisco Intelligent, 206 TFTP, 206 Cisco Jabber, 140-142, 147 Cisco TelePresence MCUs CM registration, 319-322 network settings, 311-314 VCS registration, 314-318 Cisco TelePresence Server communication with CUCM, 341-342 conferences, 343-345 network settings, 338-340 CTS software-based endpoints, 186-189 IP phones auto-registration, 133-134 MAC address, 133 manual configuration, 134-137 TC software-based endpoints, 220-221 connectivity, troubleshooting on Cisco TelePresence MCU, 332 content portals in legacy environments, 20 content sharing, 230, 377-378 control device, CTS, 182 corporate directories, subscribing to, 241-242 creating ad hoc conferences, 323 CSF (Client Services Framework), 140 CSR (Collaboration System Release) 10.x, 12 CSS (Cisco Connected Safety and Security) UCS Platform, 46 CSX (Capture Transform Share), 32-33 CTI (Computer Telephony Interface), 132 CTIQBE (Computer Telephony Interface Quick Buffer Encoding), 132 CTS (Cisco TelePresence System), 160 First-Time Setup Wizard, 190 software-based endpoints, 160, 182 500-32 endpoints, limitations, 184 500-32 endpoints, registering, 182-184 calibrating, 189-192 capabilities, 162 configuring, 186-189 control device, 182 DX endpoints, 162-163 multiplexing media process, 161 ports, 160-161 setup, 185-186 user accounts, 192-193 CTS 3000, 160 CUBE (Cisco Unified Border Element), 257 CUCM (Cisco Unified Communications Manager), 9-10 500-32 endpoints, registering, 182-183 Cisco DX series endpoints, registering, 205-207, 210-212 Cisco TC software-based endpoints, registering, 231 communication with Cisco TelePresence Server, configuring, 341-342 endpoints 425 registering Cisco IP phones with, 137, 140 CUCS, Jabber Video for TelePresence, 169-174 CUPS (Cisco Unified Presence Server), 9 customer collaboration, 62 CWMS (Cisco WebEx Meetings Server), 64 D daisy chaining cameras, 280 debug, turning off, 273 deployment modes for Cisco Jabber, 141 devices, adding to TMS, 356, 359 DHCP, 131, 204 DMD (Cisco Digital Media Designer), 23 DMM (Cisco Digital Media Manager), 23-24 DMPs (digital media players), 28-29 DMS (Digital Media Suite), 21, 43 Cisco Cast, 30-31 Cisco Digital Signs, 29-30 modular components, 21-22 Cisco TCS, 22-23 DMM, 23-24 DMPs, 28-29 MXE, 25-28 SnS, 31-32 DNS external DNS records, 146 SRV records, 144 “Do I Know This Already?” quizzes, 3-4 Chapter 2, 15 Chapter 3, 37-39 Chapter 4, 54-55 Chapter 5, 79-81 Chapter 6, 125-129 Chapter 7, 157-159 Chapter 8, 179-181 Chapter 9 , 197-199 Chapter 10, 217-219 Chapter 11, 249-251 Chapter 12, 269-271 Chapter 13, 291-293 Chapter 14, 307-309 Chapter 15, 335 Chapter 16, 351-353 Chapter 17, 371-373 dome cameras, 44 downloading PCPT, 386 dropped packets, 278 DSL (digital subscriber link), 57 DSPs (digital signal processors), 45 DVRs (digital video recorders), 41-42 DX endpoints, 162-163 E E1 circuits, 56 ECDS (Enterprise Content Delivery System), 33 Edge 300 DMP, 28 Edge 340 DMP, 28 Electronic Hookswitch, 84 EM (Extension Mobility), 200 encoders, 42, 45 endpoints, 10 Cisco collaboration desktop endpoints Cisco, 116-117 Cisco EX60, 112-114 Cisco EX90, 114-115 426 endpoints Cisco DX series endpoints applications page, 202 capabilities, 201 configuring, 205-206 enhanced mode, 203 features, 200 keyboard, 201 registering to CUCM, 207, 210-212 resetting, 204-205 security, 203 simple mode, 203 supported protocols, 204 user interface, 204 Cisco TC software-based endpoints, 272-275 audio input, 235 call scenarios, 242-243 configuring, 220-221 H.232 call processing, 223-225 interacting with using Cisco Touch, 229 interacting with using CLI, 228 interacting with using TRC6 remote, 226-227 MX endpoints, 166-167 registering with Cisco VCS, 221-222 network, 239-241 periperal devices, 167-168 registering, 231-234 SIP call processing, 222-223 SX endpoints, 164 user accounts, 244-245 video input, 236-239 Cisco TelePresence CTS softwarebased endpoints, 281-285 500-32 endpoints, 182-184 C series endpoints, 164-165 calibrating, 189-192 capabilities, 162 configuring, 186-189 control device, 182 DX endpoints, 162-163 EX endpoints, 165 multiplexing media, 161 ports, 160-161 setup, 185-186 user accounts, 192-193 collaboration endpoints, 64-65 firmware upgrades, 135 IX5000, 161 MCU endpoints logs, viewing, 329-330 statistics, viewing, 327 TX9000, 161 for Unified Communications Mobile and Remote, 261 enhanced mode, Cisco DX series endpoints, 203 Ethernet Statistics screen, Cisco 9971 IP phone, 151 Event log, Cisco TelePresence MCU, 329-330 evolution of videoconferencing call control, 59 H.323, 59 hybridized, 60-61 PBX, 59 multipoing conferencing, 58 point-to-point video, 57 transport, ISDN, 56 EX endpoints, 165 expansion modules Cisco 7916 expansion module, 95 KEM, 101 H.323 Expressway-C, 11-12 Expressway-E, 11-12 Expressway series products, 257 Mobile and Remote, 258-261 Mobile and Remote Access, 257-258 extending VHS recording time, 40 video communications to teleworkers, 6-7 external DNS records, Cisco Jabber, 146 External MCU Usage in Routing setting, 357-358 F families of Cisco TelePresence MCUs, 296-297 features of 7942G/7962G IP phones, 91-92 of Cisco 7945G/7965G/7975G IP Phones, 95 of Cisco 3900 series IP Phones, 83 of Cisco 7800 series IP Phones, 84 of Cisco 7900 series IP Phones, 88 of Cisco 8845/8865 IP Phones, 103-105 of Cisco 8961 IP Phones, 108-109 of Cisco DX series endpoints, 200 of Cisco TelePresence MCU, 294 of Cisco WebEx Meeting Center, 376 Cisco CMR Cloud, 381 CMR Hybrid, 382 recording meetings, 379 transferring files, 380 Whiteboard feature, 378 FECC (Far End Camera Control), 243 FindMe, 263 configuring, 264 user portal, 265 firewalls, 255-256 firewall traversal Cisco VCS solution, 257 collaboration edge, 11 Expressway-C, 11-12 Expressway-E, 11-12 Expressway series products, 257-261 firmware upgrades, endpoints, 135 First-Time Setup Wizard (CTS)s, 190 folders, adding in TMS, 358 FullHD, 10 G Gatekeeper menu (4500 series MCUs), 314 gatekeepers, H.323, 59 gateways in Cisco collaboration solution architecture, 72-73 global phonebooks, 242 groups, adding to TMS, 171 GRQ (Gatekeeper Request), 222 H H.256 codec, 161 H.323, 58 call processing on TC software-based endpoints, 223-225 gatekeepers, 59 logging, 273 registering TC software-based endpoints with Cisco, 221-222 427 428 H.460.17 H.460.17, 256 H.460.18, 256 H.460.19, 256 HCS (hosted collaboration service), 61 Health menu, Cisco TelePresence MCU, 330-332 HTTP, 131 HTTPS Reverse Proxy, 260 hybridized topologies, 60-61 I ICANN (Internet Cooperatrion for Assigned Names and Numbers), 252 ICE (Interactive Connectivity Establishment), 253 IEEE (Institute of Electrical and Electronic Engineers), 252 IETF (Internet Engineering Task Force), 252 iLBC (Internet low bit rate codec), 88 IMAP (Internet Message Access Protocol), 132 immersive systems, 6 initial setup, Cisco TelePresence Server, 338-340 inline power, 138 input devices, 43-44 installing Cisco TelePresence MCUs, 310 Cisco TelePresence Server, 338 Pearson Cert Practice Test engine, 385 Intelligent Proximity for Content Sharing, 168, 230 Intelligent Proximity for Mobile Voice, 168 interacting with TC software-based endpoints using Cisco, 229 using CLI, 228 using TRC6, 226-227 interactive view, Cisco video-surveillance solution, 47-50 iPad, Cisco Jabber for iPad, 120 IP cameras, 42-44 iPhones, Cisco Jabber for iPhone, 121-122 IPICS (Cisco IP Interoperability and Collaboration System), 42 IP phones auto-registration, configuring, 133-134 Cisco 3900 series, 82 features, 83 MWI, 83 Cisco 7800 series, 84 Cisco 7900 series, 85 7925G/7925G-EX, 7926 IP Phones, 86-87 7942G/7962G IP Phones, 88-92 7945G/7965G/7975G IP Phones, 92-95 Cisco 8800 series, 95 Cisco 8811 IP Phone, 96-97 Cisco 8831 IP Phone, 97 Cisco 8841/8851/8861 IP, 97-101 Cisco 8845/8865 IP Phones, 101-105 Cisco 8900 series Cisco 8945 IP Phone, 105-106 Cisco 8961 IP Phone, 106-109 Cisco 9900 series Cisco 9951 IP Phone, 109-110 Cisco 9971 IP Phone, 110-112 Cisco 9971, 136-137 Cisco 9971 IP phone Call Statistics screen, 152 Ethernet Statistics screen, 151 MCUs (multipoint control units) 429 Phone Information screen, 150 Status Messages screen, 151 firmware upgrades, 135 MAC address, 133 manual configuration, 134-137 IPTV in legacy environments, 20 IPv4, 252 private IP addresses, 252 public IP addresses, 252 ISDN (Integrated Switch Digital Network), 56 IX5000 endpoint, 161 J Jabber, 6 troubleshooting, 285 media quality issues, 286 registration issues, 285 Jabber Guest, 262-263 Jabber Video for TelePresence, 169-174 JID (Jabber ID), 142 jitter, 278 K KEM (key expansion modules), 101 keyboard Cisco DX series endpoints, 201 L layout options Cisco TelePresence MCU, 296-297 Cisco TelePresence Server, 345 layout template (Cisco TCS), 23 LDAP, 132 legacy digital media architecture, 18 content portals, 20 streaming video, 19-20 limitations of 500-32 endpoints, 184 LLDP-MED (Link Layer Discovery Protocol for Media Endpoint), 131 logging, SIP, 274 login and registration, Cisco Jabber, 148-149 logs for Cisco TelePresence MCU, 329-330 collecting on Cisco TelePresence CTS software-based endpoints, 281-282 on Cisco TelePresence TC software-based endpoints, 272-274 Lync 2013, 73 M MAC address configuring for IP phones, 133 viewing on Cisco IP phones, 139 Mac operating system, Cisco Jabber for Mac, 118-120 maintenance, Cisco TelePresence TC software-based endpoints, 275 managing conferences, 325-326, 364-365 manual configuration Cisco Jabber, 147 IP phones, 134-137 MCUs (multipoint control units), 58, 291 Cisco TelePresence MCUs, 294 4500 series appliances, 296 5300 series appliances, 296 430 MCUs (multipoint control units) ad hoc conferences, creating, 323 Cisco ClearVision technology, 295 Cisco Super Artifact Removal, 295 Cisco Super Resolution, 295 conference, scheduling, 324 conferences, managing, 325-326 features, 294 initial setup, 311 installing, 310 layouts, 296-297 MSE 8000 series appliances, 296 network settings, configuring, 311-314 registering to CM, 319-322 registering to VCS, 314-318 SIP registration, 318 troubleshooting, 327-332 Universal Port technology, 295 service prefix, creating for MCU registration, 317-318 media quality issues, troubleshooting on Cisco Jabber Video, 286 on Cisco TelePresence, 280-281, 284-285 media resource group lists, 320 media resource process (CM), 320-322 media services in Cisco collaboration solution, 73-74 meeting room, 6 meetings, 6 meet-me conferences, 6, 11 memory tables, 387 microphones, Cisco TelePresence omnidirectional microphones, 167 Mobile and Remote Access, 257-258 certificates, 259 components, 258 connections, 259 supported endpoints, 261 modular components for DMS, 21-22 Cisco TCS, 22-23 DMM, 23-24 DMPs, 28-29 MXE, 25-28 module cards, Cisco ISR-G2, 47 modules in Cisco video architecture applications, 12 call control, 9-10 collaboration edge, 11-12 conferencing, 10-11 endpoints, 10 monitoring conferences, 325-326, 364-365 Movi, 169 MPLS, 57 MRA (Mobile and Remote Access), 70 MSE 8000 series appliances (Cisco TelePresence MCU), 296 multiplexers, 40-41 multiplexing media process, CTS software-based endpoints, 161 multipoint conferencing ad hoc multipoint conferences, 302-303 Cisco TelePresence multisite, 300 multipoint solutions Cisco TelePresence MCU, 294 4500 series, 296 5300 series, 296 Cisco, 295 Cisco Artifact, 295 Cisco Super, 295 features, 294 layouts, 296-297 MSE 8000, 296 Universal Port, 295 PoE (Power over Ethernet) 431 Cisco TelePresence Server, 294, 298 panel, 300 room, 299 screen, 299 segment, 299 comparing, 294 multiway, 294, 300-302 MWI (Message Waiting Indicator), 83 MXE (Cisco Multimedia Experience Engine), 25-28, 379 MX endpoints, 166-167 N NAT (Network Address Translation), 249, 253 ICE, 255 STUN, 253 Symmetric NAT, 253 TURN, 255 UDP transmissions, 253 Network Connectivity tool, Cisco TelePresence MCU, 332 network settings configuring on Cisco TelePresence MCUs, 311-314 on Cisco TelePresence Server, 338-340 validating on Cisco TC softwarebased, 239-241 nontraversal calls, 69 O OBTP (One Button to Push), 382 One-Click features (Cisco WebEx), 374 operating systems, 355 Mac, Cisco Jabber for Mac, 118-120 Windows, Cisco Jabber for Windows, 118-120 output devices, 43 Cisco Video Surveillance Encoder, 45 IP cameras, 44 P panel-switched view (Cisco TelePresence Server), 300 participants, adding to conferences in TMS, 363 PAT (Port Address Translation), 252 PBX infrastructure, 59 PCA (Prime Collaboration Assurance), 12 PCD (Prime Collaboration Deployment), 12 PCP (Prime Collaboration Provisioning), 12 Pearson Cert Practice Test engine, 385, 388-389 peripheral devices for TC softwarebased endpoints, 167-168 persistent conferences, 10 personal conferences, 10, 53 phonebooks, 354 global phonebooks, 242 subscribing to, 241-242 Phone Information Screen, Cisco 9971 IP phone, 150 physical intrusion detection, Cisco Physical Access Manager, 42 placing calls with Cisco TC softwarebased endpoints, 242-243 playout architecture (DMPs), 29 PoE (Power over Ethernet), 42, 138 432 point-to-point video architecture point-to-point video architecture, 57 portal page (TMS), 355 ports CTS software-based endpoints, 160-161 on TMS, 354-355 used by Cisco WebEx Meeting Center, 376 POTS (plain old telephone system), 291 Practice configurations, 388 prefixes, creating for MCU registration, 316 PRI (Primary Rate Interface), 56 private IP addresses, 252 Protocols log, Cisco TelePresence Server, 345 provisioning Jabber Video for TelePresence, 170-174 self provisioning, 134 TMSPE, 169 Proximity for Content Sharing, 230 PSTN, 57 PTZ (pan tilt zoom), 40 public IP addresses, 252 Pulse Analytics, 28, 32 PVDM (Packet Voice Digital Module), 74 Q-R recording meetings with Cisco WebEx Meeting Center, 379 registering 500-32 endpoints to Cisco Touch 12, 184 to CUCM, 182-183 Cisco DX series endpoints to CUCM, 205-207, 210-212 Cisco IP phones with CUCM, 137, 140 Cisco Jabber, 143 login and registration, 148-149 service discovery, 143-147 tuning, 149-150 Cisco TC software-based endpoints with CUCM, 231-234 Cisco TelePresence MCUs to CM, 319-322 to VCS, 221-222, 314-318 registration issues, troubleshooting Cisco Jabber Video, 285 Cisco TelePresence, 278-279, 283-284 rendezvous conferences, 302 reporting tool (TMS), 365-367 resetting Cisco DX series endpoints, 204-205 resistive detection, 138 Ridgeway Systems and Software, 256 RMS (Rich Media Sessions), 70 room-switched mode (Cisco TelePresence Server), 299 route patterns, 342 RRQ (Registration Request), 222 RTCP (Real-time Transport Control Protocol), 297 RTP, 131 S SaaS (software-as-a-service), 374 SCCP (Skinny Call Control Protocol), 67, 131 scheduled conferences, 11, 53 scheduling conferences, 324, 360-364 software-based endpoints 433 scheduling and management service domain, 75 screen licenses, 299 SDP (Session Description Protocol), 222 security. See also video surveillance Cisco DX series endpoints, 203 firewalls, 255-256 firewall traversal Cisco VCS solution, 257 Expressway series products , 257-261 segment-switched mode (Cisco TelePresence Server), 299 Self Care Portal, 264 self-provisioning, 134 serial cable, 40 service discovery, Cisco Jabber, 143-147 service domains, 47 Cisco collaboration solution, 65 call control, 66-70 endpoints, 71-72 gateways, 72-73 media, 73-74 scheduling, 75 sessions, 10 setup Cisco TelePresence MCUs, 311 CTS software-based endpoints, 185-186 TC software-based endpoints using Cisco Touch 8 or, 229 using CLI, 228 using TRC6 remote, 226-227 using web interface, 228 sharing content with Cisco WebEx Meeting Center, 377-378 show network eth0 command, 283 shutdown command, 310, 338 signage, Cisco Digital Signs, 29-30 signaling, 67 simple mode, Cisco DX series endpoints, 203 SIP (Session Initiation Protocol), 131, 253 call processing on TC software-based endpoints, 222-223 Cisco TelePresence MCU registration, 318 logging, 273-274 registering TC software-based endpoints with Cisco VCS, 221 URI, 5 smartphones, Cisco Jabber for iPhone, 121-122 SnS (Cisco Show and Share), 31-32, 379 SOAP, 131 software-based endpoints CTS, 160, 182 500-32 endpoints, 182-184 calibrating, 189-192 capabilities, 162 configuring, 186-189 control device, 182 DX endpoints, 162-163 multiplexing media process, 161 ports, 160-161 setup, 185-186 user accounts, 192-193 TC, 163 C series endpoints, 164-165 collecting, 272-274 EX endpoints, 165 H.323, 223-225 434 software-based endpoints maintenance, 275 MX endpoints, 166-167 peripheral devices, 167-168 SIP, 222-223 SX endpoints, 164 SRTP, 131 static bridges, 11 static command, 310 statistics displaying for conferences in TMS, 365-367 MCU endpoint statistics, viewing, 327 status commands, 272 Status Messages screen, Cisco 9971 IP phone, 151 storage, Cisco video-surveillance solution Cisco Video, 46-47 module cards, 47 streaming video in legacy environments, 19 STUN (Session Traversal Utilities for NAT), 253 subscribing to corporate directories , 241-242 supported protocols, Cisco DX series endpoints, 204 surveillance. See video surveillance, 40 SX endpoints, 164 Symmetric NAT, 253 system logs, Cisco TelePresence Server, 345 T T1 circuits, 56 T3 Immersive Room Solution, 335 tablets Cisco Jabber for Android, 120 Cisco Jabber for iPad, 120 TAC (Cisco Technical Assistance Center), 272 tape cassettes for video surveillance, 40 TCP/IP, 130 TCP (Transmission Control Protocol), 252 TC software-based endpoints C series endpoints, 164-165 configuring, 220-221 EX endpoints, 165 H.323 call processing, 223-225 interacting with using Cisco, 229-230 using CLI, 228 using TRC6, 226-227 using web, 228 MX endpoints, 166-167 peripheral devices, 167-168 registering with Cisco VCS, 221-222 SIP call processing, 222-223 SX endpoints, 164 technology categories for Cisco collaboration solutions, 61-65 telephony, video as extension of, 5-6 teleworkers, extending video communications to, 6-7 TFTP, 131 configuring on Cisco DX series endpoints, 206 threat detection, 43 threat monitoring, 43 threat response, 43 three-way handshake, 224 Ticketing Service page (TMS), 359 upgrading 435 TIP (TelePresence Interoperability Protocol), 297, 335 TMS (Cisco TelePresence Management Suite), 12, 351 adding devices, 356, 359 Booking menu, 360-364 conferences managing, 364-365 participants, adding, 363 scheduling, 360-364 External MCU Usage in Routing setting, 357-358 folders, adding, 358 phonebooks, 354 portal page, 355 ports used by, 354-355 reporting tool, 365-367 supported operating systems, 355 Ticketing Service page, 359 users and groups, adding, 171 TMSPE (TMS Provisioning Extension), 169, 355 TMSXE (TMS Exchange Integration), 355 topology-aware CAC, 68 topology-unaware CAC, 68 transferring files with Cisco WebEx Meeting Center, 380 transport in videoconferencing, 56 Traversal Call License, 257 traversal calls, 69 TRC6 remote, interacting with TC software-based endpoints, 226-227 troubleshooting Cisco Jabber Video for TelePresence, 285-286 Cisco TelePresence CTS softwarebased, 283-285 Cisco TelePresence MCU, 327-330 Health menu options, 330-332 Network, 332 Cisco TelePresence Server, 345-346 Cisco TelePresence TC software-based endpoints, 277-281 tuning Cisco Jabber, 149-150 TURN (Traversals Using Relays around NAT), 253 turning off debug, 273 TX9000 endpoint, 161 U UCCE (Cisco Unified Contact Center Enterprise), 62 UCCX (Cisco Unified Contact Center Express), 62 UCS (Cisco Unified Computing System), 298 UC Service Profile, 148 UDP (User Datagram Protocol), 253 UDS (User Directory Services), 148 unified communications, 62 Unified Communications Mobile and Remote Access, 258-259 components, 258 supported, 261 unified dial plan, 68 Unified Mobility, 263 Universal Port technology, 295 upgrading Cisco TelePresence MCU to Cisco TelePresence, 298 Cisco TelePresence TC software-based endpoints, 276-277 URI (Uniform Resource Identifier), 5 use cases 436 URI (Uniform Resource Identifier) business-to-business video, 7-8 extending video communications to teleworkers, 6-7 video as extension of telephony, 5-6 video contact center, 7 video meetings and conferences, 6 user accounts Cisco TC software-based endpoints, 244-245 CTS software-based endpoints, 192-193 user interface, Cisco DX series endpoints, 204 user portal, FindMe, 265 users, adding to TMS, 171 utils service list command, 283 V validating Cisco TC software-based endpoint network, 239-241 VCS (Cisco Video Communication Server), 68-70, 294 Cisco TelePresence MCUs, registering, 314-315 MCU service, 317-318 prefixes, 316 SIP registration, 318 firewall traversal, 257 nontraversal calls, 69 traversal calls, 69 VCS-C (VCS Control), 68 VCS-E (VCS Expressway), 68 VHS (Video Home System), 40 video, streaming video in legacy environments, 19 video calls versus conferences, 58 videoconferencing ad hoc, 6 evolution of, 56 call control, 59-61 point-to-point video, 57 immersive systems, 6 meeting room, 6 meet-me, 6 minimum requirements, 6 multipoint conferencing technologies, 58 versus video calls, 58 video contact center, 7 video input and output components, calibrating for Cisco, 236-239 video streaming, 32-33 video surveillance CCTV, 40 Cisco end-to-end solution, 43 Cisco Physical Access Manager appliance, 42 Cisco video-surveillance, 45-50 Cisco video-surveillance solution input, 43 IP, 44 DVRs, 41-42 IP cameras, 42 multiplexers, 40-41 tape cassettes, 40 video use cases business-to-business video, 7-8 extending video communications to, 6-7 xStatus Diagnostics command 437 meetings and conferences, 6 video as extension of telephony, 5-6 video contact center, 7 viewing Health menu, Cisco TelePresence MCU, 330-332 logs, MCU logs, 329-330 MAC address of Cisco IP phones, 139 statistics, MCU endpoint statistics, 327 view modes of Cisco TelePresence MCUs, 296-297 W WebEx product line, 63, 374 ad hoc conferences, 374 Cisco WebEx Meeting Center, 374-375 Cisco CMR, 381 CMR Hybrid, 381-382 features, 376 ports, 376 recording, 379 sharing, 377-378 transferring, 380 Whiteboard, 378 web interface Cisco TelePresence Server, 339 interacting with TC software-based endpoints, 228 web portals, SnS, 31-32 Whiteboard feature, Cisco WebEx Meeting Center, 378 Windows operating system. Cisco Jabber for Windows, 118-120 X-Y-Z xconfiguration command, 276 XMPP (Extensible Messaging and Presence Protocol), 131 xStatus Diagnostics command, 278