Article Zappos

Global Business and Organizational Excellence, 2012

Can organizations that are noted for outstanding customer service rely solely on their remarkable customer-centricity to achieve success? An analysis incorporating Internet-based surveys, traditional measures of customer satisfaction and financial performance, and an examination of the practices at three exceptionally successful customerfocused companies-Zappos.com, Four Seasons, and Nordstrom-shows that an emphasis on employee satisfaction and productivity also play key roles in organizational excellence. Management practices at these firms illustrate the validity of the Cube One framework, which posits that a combination of customer-, employee-, and productivity-directed practices drives organizational performance.

Purpose -The purpose of this paper is to present the experiences and findings of a university course in workplace spirituality in a time and stage where corporate greed and organizational instability run rampant. Design/methodology/approach -The authors analyzed workshop dialogues and reviewed of participants' findings on corporations as well as their own changed perceptions. Findings -There are some interesting common factors in corporations that perform according to spiritual guidelines and a highly interactive program on organizational analysis contributes tremendously to the levels of responsibility and awareness of participants. Research limitations/implications -Limitations to the research are: the population used for data was limited, as it consisted of business and management students at the MBA level; and the findings were only gathered from one cohort, and might provide increased themes when extended over multiple courses in multiple semesters. Future research could apply this study on other populations for a greater foundation in findings. Practical implications -Organizations that adhere to the spiritual mindset are more successful, have happier employees, and are more aware of their environmental responsibilities. Originality/value -The paper shows that in these times when corporate greed, dishonesty, and environmental neglect have been exposed so dramatically, courses on workplace spirituality are of high importance and lead to valuable insights for immediate and non-immediate stakeholders.

Journal of Management Development, 2011

Purpose – The purpose of this paper is to present the experiences and findings of a university course in workplace spirituality in a time and stage where corporate greed and organizational instability run rampant. Design/methodology/approach – The authors analyzed workshop dialogues and reviewed of participants’ findings on corporations as well as their own changed perceptions. Findings – There are some interesting common factors in corporations that perform according to spiritual guidelines and a highly interactive program on organizational analysis contributes tremendously to the levels of responsibility and awareness of participants. Research limitations/implications – Limitations to the research are: the population used for data was limited, as it consisted of business and management students at the MBA level; and the findings were only gathered from one cohort, and might provide increased themes when extended over multiple courses in multiple semesters. Future research could apply this study on other populations for a greater foundation in findings. Practical implications – Organizations that adhere to the spiritual mindset are more successful, have happier employees, and are more aware of their environmental responsibilities. Originality/value – The paper shows that in these times when corporate greed, dishonesty, and environmental neglect have been exposed so dramatically, courses on workplace spirituality are of high importance and lead to valuable insights for immediate and non-immediate stakeholders. Keywords Workplace, Spirituality, Courses, Employees, Values, Spiritual audits, Performance, Universities, Curricula, Business ethics

The present study aimed to investigate the relationship between investor sentiment and the return on the first day of an IPO, moderated by emerging market risk factors, from 2013 to 2021. The sample included 105 companies that carried out an IPO in this period. The econometric method used was the regression analysis. As main results, it was observed that investor sentiment, measured by market variables and trading volume, positively affected returns on the first day of the IPO, even when moderated by idiosyncratic country risk factors. Thus, the research hypotheses were accepted. In addition to the debate on the influence of investor sentiment on the performance of IPOs, the theoretical contribution of the research involves the empirical expansion of the effects of country risk factors. Therefore, it was concluded that investors seek returns on the first day of the IPO, considering their sentiment towards the market and reacting positively to the risk factors of emerging markets.

Imagining the Other, 2023

Part Two illustrates the politics of migration, looking at particular problems and case studies: problems of migration between Africa and Europe, within Africa, in Latin America, and finally between the Islamic World and Europe. Part Three widens the scope and looks at the imagination of the other between exclusion and adoration. Part One starts out by Jean-Marc Bourdin claiming: We are all migrants. Employing Mimetic Theory, Bourdin analyzes the various desires that lie behind migration, and concludes that "humans have been migrating since they were humans" and "as long as a terra incognita appeared in sight". Politics should come to terms with this. Beginning from a meditation on the Mona Lisa, Wilhelm Guggenberger argues that the problems of migration would be much easier to handle if there were a real encounter with the migrants, rather than mere imagination about them. This would not end all conflicts, but it would offer "the possibility of discovering in the other a real person in common life practice instead of just perceiving him or her as an image that triggers a pre-programmed pattern of reactive behavior." Andreas Müller provides an analysis of the legal framework for migration and asylum. Starting with the Geneva Refugee Convention, Müller critically appraises the common European asylum system and the problematic attempts to defend the EU's borders. He draws some interesting conclusions for European identity: "European identity remains frail, to say the least. And nowhere does this become as clearly and painfully manifest as in Europe's dysfunctionality with respect to the Common Asylum System." The different approach to Ukrainians fleeing the war in their country, might be seen as a sign of hope, but is not without problems either. Matthew Packer approaches the problem from another discipline: literary studies. Analyzing the depiction of mimesis and migration in Viet Thanh Nguyen's novel The Sympathizer and Mohsin Hamid's novel Exit West, as well as in Ai Weiwei's movie Human Flow, he argues "that the migrant crisis is a mimetic crisis, on a global scale, and that this hypervisibility and the work of writers ... are helping us recognize it as such, even making it unavoidable as a topic." Part two is opened by Gilles Reckinger and his insights into Trans-Mediterranean Migration and the Exploitation of African Mobile Workers in Southern Italy. Migrants from Africa are often declared to be inferior, and this inferiorization is used to deny "access to the fundamental rights of citizenship to non-nationals", sees "at play" today both in mass media and political spectacles. António Machuco Rosa considers Mimetic Desire, Exclusion, Polarization in Social Digital Networks. He wants to "show how, due to their technological design, based on intersubjective relationships created by buttons such as 'Like', 'Following', 'Share', etc., the new digital social networks create conditions for the proliferation of pseudo-narcissistic and pseudo-masochistic behaviours." Furthermore, he

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EFICIENCIA ENERGETICA , 2019

TRABAJO CHIDO

Operations Research tools are not from any one discipline. Operations Research takes tools from different discipline such as mathematics, statistics, economics, psychology, engineering etc. and combines these tools to make a new set of knowledge for decision making. Today, O.R. became a professional discipline which deals with the application of scientific methods for making decision, and especially to the allocation of scarce resources. The main purpose of O.R. is to provide a rational basis for decisions making in the absence of complete information, because the systems composed of human, machine, and procedures may do not have complete information. The OR starts when mathematical and quantitative techniques are used to substantiate the decision being taken. The main activity of a manager is the decision making. Operations Research can also be treated as science in the sense it describing, understanding and predicting the systems behavior, especially man-machine system. Thus O.R. specialists are involved in three classical aspect of science, they are as follows: a.