As the organizations consist of employee that comes from various backgrounds, conflict is unavoid... more As the organizations consist of employee that comes from various backgrounds, conflict is unavoidable, it is part of the organization life. It shows that organization is healthy when there are conflicts as it is reflecting the learning and changing process. However, if the conflicts are not managed well, it will harm the organization. As a result, it is important for the organization to understand the antecedents, type and to be able to manage conflict. This is a qualitative research based on literature review to find the source, type of conflict and to provide practical guidelines on how to manage conflict. It is found that that several sources of conflict such as communication, cultural diversity and unmet expectation and needs. Previous researchers classified conflicts into different terms such as structure, process and tasks, and conflict into individual, intergroup and process conflict. Some practical guidelines were also provided, but communication is a major point.
As the organizations consist of employee that comes from various backgrounds, conflict is unavoid... more As the organizations consist of employee that comes from various backgrounds, conflict is unavoidable, it is part of the organization life. It shows that organization is healthy when there are conflicts as it is reflecting the learning and changing process. However, if the conflicts are not managed well, it will harm the organization. As a result, it is important for the organization to understand the antecedents, type and to be able to manage conflict. This is a qualitative research based on literature review to find the source, type of conflict and to provide practical guidelines on how to manage conflict. It is found that that several sources of conflict such as communication, cultural diversity and unmet expectation and needs. Previous researchers classified conflicts into different terms such as structure, process and tasks, and conflict into individual, intergroup and process conflict. Some practical guidelines were also provided, but communication is a major point.
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