Papers by Seulki Lee-Geiller
Resource, Conservation & Recycling, 2020
Due to dense populations and consumerist dynamics, megacities generate a large volume of waste, w... more Due to dense populations and consumerist dynamics, megacities generate a large volume of waste, which has resulted in pressure to develop effective waste management systems. Unlike other environmental issues, previous studies on waste management tend to deal with waste management as a mere public service, overlooking many other actors who are involved in, and responsible for, its life cycle. This study highlights a concept of environmental stewardship referring to actions taken by public entities, private sector, civic organizations, and individual citizens to use and treat resources responsibly. Taking a heuristic approach that uses theory to direct case examination, we conducted a comparative case study through a review of academic literature and policy reports, in order to examine the municipal waste practices of New York City (NYC) and Seoul to explore the relevance of the phenomenon of environmental stewardship in municipal waste governance. The study found that both cities have gradually included various actors in their waste governance and in their move towards environmental stewardship, but that they differ in terms of the extent to which each steward engages and in each city's waste outcomes–i.e., significant civic roles of both in promoting recycling and public awareness, yet unlike Seoul in NYC, minimal public roles and central roles of private sector in waste collection and treatment. Having similar wastes generated, recycling rate in Seoul was over twice that of NYC. This study expands our purview of waste management by integrating the concept of environmental stewardship, which provides a holistic understanding for interventions.
International Journal of Electronic Government Research, 2019
Prior e-government development models have tended to consider e-government development per se as ... more Prior e-government development models have tended to consider e-government development per se as a goal, rather than as a means to an end. Considering the public value creation as a goal of public organizations, recent studies have assessed government websites from public value perspectives, but they have focused on the internal production of universal public value and overlooked contextualized public value co-creation. This study examines the ways in which e-government development models may be extended to contextualized public value co-creation, using a mixed-methods approaches. This study provides evidence for the extension to a contextualization stage that complements the goal-oriented vision.
Government Information Quarterly, 2020
With the increasing disclosure of public information and government data through information and ... more With the increasing disclosure of public information and government data through information and communication technologies, along with the considerable privately generated data now available online, individuals have access to a huge volume of information. This “disintermediation” of (i.e., greater direct access to) public information may improve transparency and facilitate citizen engagement, but it may also overwhelm citizens not only with too much information but also by requiring them to take responsibility for gathering, assembling, and processing information. Despite the importance of effective information processing to successful use of available information, existing studies have not yet fully integrated this consideration into research on citizen use of e-government and open government data. Based on information processing theory—according to which individuals have a finite information processing capacity, which is affected not only by the quantity and quality of information but also by one's preferences for how information is presented—this study examined the effects of information presentation type (infographic versus text) on perceived information overload, along with the consequent effect of information overload on perceived website usefulness. We also investigated whether individual information processing propensity (visual or verbal) moderated the effect of information presentation type on perceived information overload. Our results showed that textual information tended to cause greater information overload, especially for those with a propensity for visual information processing, and that higher information overload was associated with a lower perception of website usefulness. Moreover, individual information propensity moderated the effect of information type on perceived information overload; people with visual information processing propensity were more strongly affected by the presentation of textual information. We discuss the implications of our findings for improving the communication of policy information through government websites.
International Journal of Information Management , 2020
Information and communication technologies in use in government systems can bring about expected ... more Information and communication technologies in use in government systems can bring about expected benefits only when citizens are willing and able to use such systems. Previous studies from various disciplines provided a fundamental understanding of human behavior with technology adoption that focused mainly on the technical and supply sides of this adoption. We argue that it is necessary to move away from an assumption that users form a homogeneous group under the phenomenon of the digital divide. Having conducted an online experiment, this study empirically examined the effects of personal factors, particularly the perceived information literacy, and the perceived information overload, on the user's perceptions on the usefulness and trust in a government website. We find that the higher an individual perceives one's information literacy, the more he or she trusts the website, and this is mediated by one's perceived information overload (negatively) and perceived usefulness (positively). This research provides a more balanced understanding of the behavior of e-government adoption, supplemented with the details of citizen engagement factors, and specifies meaningful practical implications for successful e-government policies.
Government Information Quarterly, 2019
The last few decades have witnessed unprecedented transformations in every sector of society, res... more The last few decades have witnessed unprecedented transformations in every sector of society, resulting from the explosive advancement of information and communication technologies. This drastic development has raised the hopes of citizens for better lives, in both developing and advanced countries, urging innovation in government to make it more competent. Due to e-business revolutions, governments around the world have applied similar principles and technologies to government by opening their websites for more efficient publication of information and more effective delivery of public services. While a government website is an important venue for citizens to participate in public affairs and decision-making processes, early e-government practices tended to overlook democratic purposes by focusing on the features of e-business and information systems. There have been increasing criticisms that e-government system design has focused mainly on the provider's perspectives. Reflecting on the theoretical implications of this, we argue that a government website should facilitate democratic processes involving not only information sharing and delivery of better public services, but also deliberation and coproduction. The purpose of this study is to probe into multidimensional features that enable government websites to fulfill their promises. Developing an integrative model for evaluating a government website, namely the Democratic E-governance Website Evaluation Model, we conducted a qualitative meta-analysis of four strands of literature: information systems, business, public administration, and democratic theory. Our study contributes to the literature by extending the purview of e-government website analysis beyond the question of citizens' acceptance and towards the issue of their engagement, bringing a stimulating view of citizens as active agents in governance, and it provides a holistic model for public authorities to improve their websites to facilitate democratic e-governance that helps to create more effective public outcomes.
Uploads
Papers by Seulki Lee-Geiller