The authors present the findings of the first phase of a 3-year study developing a skills trainin... more The authors present the findings of the first phase of a 3-year study developing a skills training curriculum for mental health team leaders. A factor model empirically generated from clinical team members was compared to Bass' (1990) Multifactor Model of Leadership. Members of mental health teams generated individual responses to questions about effective leaders. Results from this survey were subsequently administered to a sample of mental health team members. Analysis of these data yielded six factors: Autocratic Leadership, Clear Roles and Goals, Reluctant Leadership, Vision, Diversity Issues, and Supervision. Additional analyses suggest Bass' Multifactor Model offers a useful paradigm for developing a curriculum specific to the needs of mental health team leaders.
Consulting Psychology Journal: Practice and Research, Jan 1, 2004
ABSTRACT In the interest of supporting evidence-based practice, a review was conducted of recent ... more ABSTRACT In the interest of supporting evidence-based practice, a review was conducted of recent research and practice articles on succession planning. The review, which emphasized peer-reviewed work and focused primarily on articles published during the past 5 years, found numerous points of convergence regarding how succession planning should be practiced but a dearth of outcome data regarding succession planning processes and inconsistency across the few outcome studies available. Implications for practice are discussed, and a research agenda for succession planning practice is proposed. (PsycINFO Database Record (c) 2012 APA, all rights reserved)
Consulting Psychology Journal: Practice …, Jan 1, 2000
Seventy-two articles on executive coaching appearing in mainstream and trade management publicati... more Seventy-two articles on executive coaching appearing in mainstream and trade management publications between 1991 and 1998 were analyzed to determine (a) general opinions of the practice of executive coaching and (b) the extent to which training in psychology was described as relevant and useful to coaching practice. A content analysis methodology yielded reliable coding across raters. Results of the review suggest that favorable views of executive coaching far exceed unfavorable views. However, psychologists were infrequently recognized as uniquely competent practitioners. Implications of these findings for psychologists in coaching roles are discussed.
Although customer loyalty is frequently cited as a benefit of patient satisfaction, an empirical ... more Although customer loyalty is frequently cited as a benefit of patient satisfaction, an empirical link between the two has not, to our knowledge, ever been statistically established in a hospital setting. The goal of the present study was to evaluate the relationship between self-reported patient satisfaction measures and subsequent return to the provider for care at a large academic medical center. Data from all adult medical patients responding to a patient satisfaction survey distributed by a large midwestern academic medical center during fiscal year 1997 (n = 1485) were analyzed. Response patterns were examined as they related to whether patients returned to the provider during the subsequent 2-year period. Analyses suggested that return-to-provider was associated with only a minority of the satisfaction items (approx. 11%). All items showing a significant relationship measured perceptions of how well physicians and nurses attended to, and provided information to, patients and their families. Although the size of these relationships was generally small, the estimated financial implications are substantial. Other implications of these findings for planning effective service improvement initiatives as well as improving patient survey design are discussed.
This paper contrasts a staff training needs assessment distributed to three groups: staff serving... more This paper contrasts a staff training needs assessment distributed to three groups: staff serving persons with mental health needs in the community, staff serving persons with mental health needs in state hospitals, and staff serving persons with developmental disabilities in the community. Analyses revealed that all three groups rated team-related training as the area in greatest need of development. Further analyses suggested that community staff serving persons with developmental disabilities reported significantly less need for training on direct client care compared to community and inpatient staff who serve persons with mental health needs. The community staff serving persons with mental health needs did not differ significantly from the inpatient staff on any of the surveyed training areas. Results suggest that future development efforts should begin with team building skills.
Page 1. This column is made possible in part by HCA. HCA, founded in 1968, is one of the nation&a... more Page 1. This column is made possible in part by HCA. HCA, founded in 1968, is one of the nation's leading providers of health-care services and is composed of locally managed facilities that include approxi-mately 190 hospitals ...
Journal of health and human services …, Jan 1, 2006
1. J Health Hum Serv Adm. 2006 Spring;28(4):472-84. Barriers to entrepreneurship in healthcare or... more 1. J Health Hum Serv Adm. 2006 Spring;28(4):472-84. Barriers to entrepreneurship in healthcare organizations. Phillips FS, Garman AN. Synapse Global Marketing Resources, Seattle, WA, USA. Entrepreneurship has received ...
… Across the Disciplines in Health Care, Jan 1, 2009
Page 85. a u 3 Leadership Development in the Interdisciplinary Context Andrew N. Garman, PsyD, MS... more Page 85. a u 3 Leadership Development in the Interdisciplinary Context Andrew N. Garman, PsyD, MS LEARNING OBJECTIVES After completing this chapter, the reader will be able to: 1. Describe similarities and differences ...
Patients in hospitals have height-ened acuity, whereas length of stay has decreased over time. Th... more Patients in hospitals have height-ened acuity, whereas length of stay has decreased over time. This situation clearly calls for quality nursing care to ensure that patients are stable and ready for discharge so the probability of readmission is decreased. With staff shortages, ...
13 of the American Psychological Associa-tion, these Principles assume that the prac-tice of CP i... more 13 of the American Psychological Associa-tion, these Principles assume that the prac-tice of CP is guided by the science of psy-chology in evaluating and assessing the effectiveness of CP interventions and its as-sessment methodologies. It is therefore as-sumed that the ...
The authors present the findings of the first phase of a 3-year study developing a skills trainin... more The authors present the findings of the first phase of a 3-year study developing a skills training curriculum for mental health team leaders. A factor model empirically generated from clinical team members was compared to Bass' (1990) Multifactor Model of Leadership. Members of mental health teams generated individual responses to questions about effective leaders. Results from this survey were subsequently administered to a sample of mental health team members. Analysis of these data yielded six factors: Autocratic Leadership, Clear Roles and Goals, Reluctant Leadership, Vision, Diversity Issues, and Supervision. Additional analyses suggest Bass' Multifactor Model offers a useful paradigm for developing a curriculum specific to the needs of mental health team leaders.
Consulting Psychology Journal: Practice and Research, Jan 1, 2004
ABSTRACT In the interest of supporting evidence-based practice, a review was conducted of recent ... more ABSTRACT In the interest of supporting evidence-based practice, a review was conducted of recent research and practice articles on succession planning. The review, which emphasized peer-reviewed work and focused primarily on articles published during the past 5 years, found numerous points of convergence regarding how succession planning should be practiced but a dearth of outcome data regarding succession planning processes and inconsistency across the few outcome studies available. Implications for practice are discussed, and a research agenda for succession planning practice is proposed. (PsycINFO Database Record (c) 2012 APA, all rights reserved)
Consulting Psychology Journal: Practice …, Jan 1, 2000
Seventy-two articles on executive coaching appearing in mainstream and trade management publicati... more Seventy-two articles on executive coaching appearing in mainstream and trade management publications between 1991 and 1998 were analyzed to determine (a) general opinions of the practice of executive coaching and (b) the extent to which training in psychology was described as relevant and useful to coaching practice. A content analysis methodology yielded reliable coding across raters. Results of the review suggest that favorable views of executive coaching far exceed unfavorable views. However, psychologists were infrequently recognized as uniquely competent practitioners. Implications of these findings for psychologists in coaching roles are discussed.
Although customer loyalty is frequently cited as a benefit of patient satisfaction, an empirical ... more Although customer loyalty is frequently cited as a benefit of patient satisfaction, an empirical link between the two has not, to our knowledge, ever been statistically established in a hospital setting. The goal of the present study was to evaluate the relationship between self-reported patient satisfaction measures and subsequent return to the provider for care at a large academic medical center. Data from all adult medical patients responding to a patient satisfaction survey distributed by a large midwestern academic medical center during fiscal year 1997 (n = 1485) were analyzed. Response patterns were examined as they related to whether patients returned to the provider during the subsequent 2-year period. Analyses suggested that return-to-provider was associated with only a minority of the satisfaction items (approx. 11%). All items showing a significant relationship measured perceptions of how well physicians and nurses attended to, and provided information to, patients and their families. Although the size of these relationships was generally small, the estimated financial implications are substantial. Other implications of these findings for planning effective service improvement initiatives as well as improving patient survey design are discussed.
This paper contrasts a staff training needs assessment distributed to three groups: staff serving... more This paper contrasts a staff training needs assessment distributed to three groups: staff serving persons with mental health needs in the community, staff serving persons with mental health needs in state hospitals, and staff serving persons with developmental disabilities in the community. Analyses revealed that all three groups rated team-related training as the area in greatest need of development. Further analyses suggested that community staff serving persons with developmental disabilities reported significantly less need for training on direct client care compared to community and inpatient staff who serve persons with mental health needs. The community staff serving persons with mental health needs did not differ significantly from the inpatient staff on any of the surveyed training areas. Results suggest that future development efforts should begin with team building skills.
Page 1. This column is made possible in part by HCA. HCA, founded in 1968, is one of the nation&a... more Page 1. This column is made possible in part by HCA. HCA, founded in 1968, is one of the nation's leading providers of health-care services and is composed of locally managed facilities that include approxi-mately 190 hospitals ...
Journal of health and human services …, Jan 1, 2006
1. J Health Hum Serv Adm. 2006 Spring;28(4):472-84. Barriers to entrepreneurship in healthcare or... more 1. J Health Hum Serv Adm. 2006 Spring;28(4):472-84. Barriers to entrepreneurship in healthcare organizations. Phillips FS, Garman AN. Synapse Global Marketing Resources, Seattle, WA, USA. Entrepreneurship has received ...
… Across the Disciplines in Health Care, Jan 1, 2009
Page 85. a u 3 Leadership Development in the Interdisciplinary Context Andrew N. Garman, PsyD, MS... more Page 85. a u 3 Leadership Development in the Interdisciplinary Context Andrew N. Garman, PsyD, MS LEARNING OBJECTIVES After completing this chapter, the reader will be able to: 1. Describe similarities and differences ...
Patients in hospitals have height-ened acuity, whereas length of stay has decreased over time. Th... more Patients in hospitals have height-ened acuity, whereas length of stay has decreased over time. This situation clearly calls for quality nursing care to ensure that patients are stable and ready for discharge so the probability of readmission is decreased. With staff shortages, ...
13 of the American Psychological Associa-tion, these Principles assume that the prac-tice of CP i... more 13 of the American Psychological Associa-tion, these Principles assume that the prac-tice of CP is guided by the science of psy-chology in evaluating and assessing the effectiveness of CP interventions and its as-sessment methodologies. It is therefore as-sumed that the ...
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