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Plan Research for Web Collapsed sections
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Description

Context: On the web, sections are collapsed by default. On apps they are not. Assuming that one treatment was better and wanting all platforms to benefit from it, we did some research. Tilman did some analysis that suggested people read more when the sections are not collapsed. The question is, do people like it more? Does anybody have any major problems with it.

Questions: Across reading use cases (overview, quick lookup, deep learning)

  • Do readers prefer collapsed sections or uncollapsed?
  • Do readers read more if sections are collapsed or uncollapsed?
  • Does either treatment cause specific problems for readers?

Note: the above comes from @JKatzWMF and is subject to modification for testing. This ticket is for the initial planning phase of this project.

Event Timeline

There might be some information from the New Readers' research on this. Though only one of the over 100 people we talked with used an iPhone, (both Nigeria and India) and no one was using the app, people do use mobile web as a result of Googling to Wiki. There is a pattern we observed of people appreciating the organization and scanability of several aspects of wiki articles (ToC, section headings, and references) Will look at the data and pull out the finding.

This task is in the "Done" column of the Reading-UX-Research workboard, in the "Q1 Jul - Sept 2016" column of the Design-Research-Archive, and has not seen updates for more than six months. Why is this task still open and what should happen with it?