CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, 2018
We aim to bring together a number of researchers to share their stories and discuss opportunities... more We aim to bring together a number of researchers to share their stories and discuss opportunities for improvement in research practice with Third Sector Organisations such as charities, NGOs, and other not-for-profit organisations. Through these discussions, we will develop a framework for good practice, providing guidance on conducting research with these organisations, their staff, and their beneficiaries through ethical methodologies and methods. We will do this by discussing three ways in which working with TSOs impact the work we do: (1) the ways in which this kind of work impacts the third sector; (2) the ways in which it impacts the research itself; and (3) the ways in which it impacts us as researchers and people.
CHI '16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 2016
Increasingly, governments and organisations publish data on expenditure and finance as 'open' dat... more Increasingly, governments and organisations publish data on expenditure and finance as 'open' data in order to be more transparent to the public in how funding is spent. Accountable is a web-based tool that visualises and relates open financial data provided by local government and non-profit organisations (NPOs) in the UK. A qualitative study was conducted where Accountable was treated as a technology probe, and used by representatives of NPOs and members of the public who invest their time or effort voluntarily into such organisations. The study highlighted how: current open data sets provided by public bodies are inadequate in their representation of funding structures; the focus on finance and fiscal expenditure in such data makes invisible the in-kind effort of volunteers and the wider beneficiaries of an organisation's work; and problems arising from the interoperability of open data technologies. The paper concludes with implications for the design of future systems, considering the domains of transparency and accountability in relation to the findings.
Proceedings of the 2018 CHI Conrerence on Human Factors in Computing Systems, 2018
Charities are subject to stringent transparency and accountability requirements from government a... more Charities are subject to stringent transparency and accountability requirements from government and funders to ensure that they are conducting work and spending money appropriately. Charities are increasingly important to civic life and have unique characteristics as organisations. This provides a rich space in which HCI researchers may learn from and affect both held notions of transparency and accountability, and the relationships between these organisations and their stakeholders. We conducted ethnographic fieldwork and workshops over a seven month period at a charity. We aimed to understand how the transparency obligations of a charity manifest through work and how the workers of a charity reason about transparency and accountability as an everyday practice. Our findings highlight how organisations engage in presenting different accounts of their work; how workers view their legal transparency obligations in contrast with their accountability to their everyday community; and how their labour does not translate well to outcome measures or metrics. We discuss implications for the design of future systems that support organisations to produce accounts of their work as part of everyday practice.
CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, 2018
We aim to bring together a number of researchers to share their stories and discuss opportunities... more We aim to bring together a number of researchers to share their stories and discuss opportunities for improvement in research practice with Third Sector Organisations such as charities, NGOs, and other not-for-profit organisations. Through these discussions, we will develop a framework for good practice, providing guidance on conducting research with these organisations, their staff, and their beneficiaries through ethical methodologies and methods. We will do this by discussing three ways in which working with TSOs impact the work we do: (1) the ways in which this kind of work impacts the third sector; (2) the ways in which it impacts the research itself; and (3) the ways in which it impacts us as researchers and people.
CHI '16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 2016
Increasingly, governments and organisations publish data on expenditure and finance as 'open' dat... more Increasingly, governments and organisations publish data on expenditure and finance as 'open' data in order to be more transparent to the public in how funding is spent. Accountable is a web-based tool that visualises and relates open financial data provided by local government and non-profit organisations (NPOs) in the UK. A qualitative study was conducted where Accountable was treated as a technology probe, and used by representatives of NPOs and members of the public who invest their time or effort voluntarily into such organisations. The study highlighted how: current open data sets provided by public bodies are inadequate in their representation of funding structures; the focus on finance and fiscal expenditure in such data makes invisible the in-kind effort of volunteers and the wider beneficiaries of an organisation's work; and problems arising from the interoperability of open data technologies. The paper concludes with implications for the design of future systems, considering the domains of transparency and accountability in relation to the findings.
Proceedings of the 2018 CHI Conrerence on Human Factors in Computing Systems, 2018
Charities are subject to stringent transparency and accountability requirements from government a... more Charities are subject to stringent transparency and accountability requirements from government and funders to ensure that they are conducting work and spending money appropriately. Charities are increasingly important to civic life and have unique characteristics as organisations. This provides a rich space in which HCI researchers may learn from and affect both held notions of transparency and accountability, and the relationships between these organisations and their stakeholders. We conducted ethnographic fieldwork and workshops over a seven month period at a charity. We aimed to understand how the transparency obligations of a charity manifest through work and how the workers of a charity reason about transparency and accountability as an everyday practice. Our findings highlight how organisations engage in presenting different accounts of their work; how workers view their legal transparency obligations in contrast with their accountability to their everyday community; and how their labour does not translate well to outcome measures or metrics. We discuss implications for the design of future systems that support organisations to produce accounts of their work as part of everyday practice.
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Papers by Matt Marshall