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Deadly Customer Service Phrases
A phone call can be the culmination of several exchanges over social media, email, and/or chat. At such a crucial juncture, a customer service agent assumes several roles at once — a spokesperson for the business, a product specialist, and most importantly, a sympathetic ear. And the language you use becomes your primary instrument. Positive language goes a long way in mitigating such interactions but the impact of negative language may be as far-reaching as losing a customer.
AI in customer support: Redefining service excellence
In the digital disruption age, businesses prioritize customer engagement due to its profound impact on loyalty and value. Yet, enterprises grapple with achieving deep customer engagement. AI offers a solution by delivering proactive, personalized services, meeting customer expectations, and reducing costs. This approach enhances user experiences, boosts retention, and drives revenue. Implementing AI involves challenges […] The post AI in customer support: Redefining service excellence a...
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Positive Customer Experience | DesignMantic: The Design Shop
Positive Customer Experience Makes Brands Sticky | https://www.designmantic.com/blog/branding-hacks/positive-customer-experience/