Chee Yew Wong
Current positions at the Leeds University Business School:
* Professor of Supply Chain Management
Academic qualifications:
* PGCHE (University of Hull, 2010)
* PhD (Aalborg University, Denmark, 2005)
* MSc Manufacturing Management (Linköping University, Sweden, 2002)
* BEng Mechanical Engineering (University of Technology Malaysia, 1995)
Teaching:
* Various subjects in logistics, supply chain and operations management at undergraduate and postgraduate levels since 2003. Supervisions of PhD students.
Publication:
* Over 70 publications in the forms of journal articles, edited book chapters, edited special issues, conference papers, and reports.
* Published journal articles in
- Journal of Operations Management (JOM)
- International Journal of Production Economics (IJPE)
- Supply Chain Management: an International Journal (SCM:IJ)
- Production Planning and Control (PPC)
- International Journal of Physical Distribution and Logistics Management (IJPDLM)
- International Journal of Retail and Distribution Management (IJRDM)
- International Journal of Integrated Supply Management (IJISM)
- International Journal of Business Performance and Supply Chain Modelling (IJBPSCM).
Industrial / consultancy experience
* More than 9 years industrial working experience.
- Engineering design and supply management in electrical engineering industry
- Production and distribution planning in toy industry
- Distribution and warehouse design for beverage industry
- Implemention of activity-based costing (ABC), ERP (SAP) system, TQM/ISO9000, continuous improvement activities, EFQM Excellent Model, logistics outsourcing, CPFR, warehouse centralisation, and various supply chain management transformation projects.
* Completed consultancy projects
- Lean systems (City Councils, UK)
- Supply chain mapping (various companies, UK & Denmark)
Phone: +44 (0)1133437945
Address: Leeds University Business School
University of Leeds
Leeds LS2 9JT
UK
* Professor of Supply Chain Management
Academic qualifications:
* PGCHE (University of Hull, 2010)
* PhD (Aalborg University, Denmark, 2005)
* MSc Manufacturing Management (Linköping University, Sweden, 2002)
* BEng Mechanical Engineering (University of Technology Malaysia, 1995)
Teaching:
* Various subjects in logistics, supply chain and operations management at undergraduate and postgraduate levels since 2003. Supervisions of PhD students.
Publication:
* Over 70 publications in the forms of journal articles, edited book chapters, edited special issues, conference papers, and reports.
* Published journal articles in
- Journal of Operations Management (JOM)
- International Journal of Production Economics (IJPE)
- Supply Chain Management: an International Journal (SCM:IJ)
- Production Planning and Control (PPC)
- International Journal of Physical Distribution and Logistics Management (IJPDLM)
- International Journal of Retail and Distribution Management (IJRDM)
- International Journal of Integrated Supply Management (IJISM)
- International Journal of Business Performance and Supply Chain Modelling (IJBPSCM).
Industrial / consultancy experience
* More than 9 years industrial working experience.
- Engineering design and supply management in electrical engineering industry
- Production and distribution planning in toy industry
- Distribution and warehouse design for beverage industry
- Implemention of activity-based costing (ABC), ERP (SAP) system, TQM/ISO9000, continuous improvement activities, EFQM Excellent Model, logistics outsourcing, CPFR, warehouse centralisation, and various supply chain management transformation projects.
* Completed consultancy projects
- Lean systems (City Councils, UK)
- Supply chain mapping (various companies, UK & Denmark)
Phone: +44 (0)1133437945
Address: Leeds University Business School
University of Leeds
Leeds LS2 9JT
UK
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Papers by Chee Yew Wong
Design/methodology/approach - Using a systematic literature review, we analyse 39 studies and relevant theories to develop a comprehensive framework that integrates research efforts so far.
Findings - We build a conceptual framework that incorporates four approaches to manage the sustainability of multi-tier supply chains. We also identify several contingency variables (e.g. power, dependency, distance, industry, knowledge resources) and their effect on the proposed approaches.
Research limitations/implications - Based on the framework, we develop six research propositions that advance the theories on multi-tier supply chain management, allow lead firms to develop comprehensive sustainable supply chain strategies, and set the ground for future research in the area.
Originality/value - This study provides a novel framework for studying sustainability in multi-tier supply chains that goes beyond the single-tier perspective and incorporates the extended supply chain.
and their impact on environmental protection and cost reduction. There is also little knowledge on how service-oriented firms may leverage their efforts in providing green services to achieve performance improvement through their existing environmental management system (EMS). Grounded in the natural resource-based view in conjunction with the contingency theory, we develop a model linking two key green service practices, green service delivery and green service support, to cost and environmental performance. The model considers the moderating role of the existing EMS that may affect the performance results of green service practices. This differs from previous studies that focus on the direct performance impact of EMS. Using survey data from 230 service firms, results indicate that green service delivery and support contributed to cost reduction and environmental performance. However, performance impact was strengthened by the adoption of uncertified EMS instead of certified EMS. This study contributes to the conceptual development of green service practices, the understanding of their impact on cost and environmental performance, and the role of EMS in supporting service-oriented firms to achieve such performance.
logistics service providers (LSPs) and further examines the impact of such logistics resources on logistics
performance in terms of customer service innovation and cost leadership. Based on data from interviews and a
survey of 123 LSPs in Malaysia, this paper uses factor analyses to establish five components of logistics resources
and capabilities – technology, physical, management expertise, relational and organisational resources. Further
regression analyses suggest that each logistics resource is positively associated with both customer service
innovation and cost leadership, and some of these resources are bundled together to enhance the two
performances. The paper contributes to the development of constructs and measurements for logistics resources
from LSPs’ perspective and provides theory-driven empirical evidences to explain the performance of LSPs."
challenge for supply chains. This paper aims to systematically review the cross disciplinary literature on supply chain alignment in order to identify, and
develop constructs for enablers to alignment, and an associated set of hypotheses.
Design/methodology/approach – A systematic approach has been taken to the literature review, which ensures it is auditable and repeatable. The
selection criteria are clearly aligned with the review question ensuring all literature pertinent to the question is identified and reviewed. Relevant
information is extracted from the selected papers and synthesised into a set of hypotheses.
Findings – Six main constructs for the enablers of alignment are identified and defined: organisational structure, internal relational behaviour,
customer relational behaviour, top management support, information sharing and business performance measurement system. While the literature is
disparate, across different disciplines there is good support for these enablers. The relationships between supply chain alignment and shareholder and
customer value are also argued with the support of the literature. Although each of the enablers is argued to positively affect shareholder and customer
value, their interactions with one another are not well supported in the literature, either theoretically or empirically, and therefore this could be an area
for further research.
Research limitations/implications – While the hypotheses remain theoretical, it is now possible to test them and understand the relative
significance of the various enablers to alignment.
Practical implications – The significance of shareholder and customer alignment on the delivery of shareholder and customer value can be examined,
thus moving towards a theory of supply chain alignment. This is needed since in practice companies are struggling with supply chain alignment.
Originality/value – The existing literature on supply chain alignment is disparate and multi-disciplinary as this descriptive analysis shows, with 72
papers published in 43 different journals. Moreover, most of the papers focus on particular enablers, while this paper brings together six key enablers
from the literature to produce a set of hypotheses.
Keywords Supply chain, Supply chain management, Alignment, Enablers, Inhibitors, Shareholder value, Customer value, Shareholder value analysis"
Design/methodology/approach - Extant literature is outlined regarding philosophical underpinnings of the documentary method and is followed by
an explanation of the method and its application. Finally, an illustration is provided of its adaptation and use in a logistics research project.
Findings - Drawing on a social constructionist approach, the documentary method can add to the development of logistics research by
providing rich descriptions of actual practice, problems and issues in logistic processes – compared to the stated goals of such processes.
Research limitations/implications - The documentary method is not suitable for all areas of logistics research and will need certain adaptations and adjustments when transferred into particular research contexts. In addition, the research question, philosophical stance, and knowledge of qualitative
methodologies will ultimately determine the appropriateness of the technique.
Originality/value - The paper presents the first application of the documentary method in the field of logistics.
Keywords: Qualitative Research, Social Constructionism, Documentary Method, Interview Analysis
management contingency research and provides theory-driven and empirically proven explanations for managers to differentiate the effects of internal and external integration efforts under different environmental conditions."
Design/methodology/approach – Based on a survey questionnaire with 151 participants in the Thai automotive industry supply chain, hierarchical regressions are used to test the moderating effects.
Findings – Internal and supplier integration, but not customer integration, were positively associated with customer delivery performance. Technological and demand uncertainties were found
to moderate the relationships between internal integration and customer delivery performance, and supplier integration and customer delivery performance.
Research limitations/implications – The moderating effects of technological and demand uncertainties in the Thai automotive just-in-time ( JIT) environment are explained. This research
contributes to the development of a contingency theory of supply chain integration suggesting that the impacts of supply chain integration on customer delivery performance vary under different levels of technological and demand uncertainties.
Practical implications – Managers recognize the diminishing effects of internal integration and supplier integration under demand uncertainty, and the increasing effect of supplier integration under high technological uncertainty.
Originality/value – This study contributes to the supply chain management literature by clarifying the moderating effects of technological and demand uncertainties on the relationship between supply chain integration and customer delivery performance.
Keywords Supply chain management, Demand, Service delivery, Customer services quality, Automotive industry, Taiwan"
Design/methodology/approach – The paper presents three longitudinal case studies on the decision coordination processes between a European toy supplier and three retailers.
Findings – The case studies found different mental models, decision-making behaviours, coordination behaviours and ordering behaviours even though the toy supplier and the three retailers observed quite the same material flow behaviours. The study found explanations for these diverse behaviours by analysing the mental models and decision-making behaviours of each involved party.
Originality/value – The findings explain the conditions which lead to undesirable mental models and decision-making behaviours which affect the coordination of decisions among supply chain members.
Design/methodology/approach – The approach takes the form of three longitudinal and in-depth case studies, which involved coordination processes between a toy manufacturer with three European retailers in one calendar year.
Findings – The three case studies provided three main observations. First, the coordination process followed some basic sequential activities: evaluation, derivation, offer and negotiation, assessment, and implementation. Second, the coordination processes deviated from this basic sequence with an interactive coordination cycles of assessment, re-derivation, and re-offer and negotiation (called inner-helix) when there was disagreement. Third, closer mode of coordination, which involved joint evaluation and derivation of coordination solutions, reduced the numbers of iterative coordination cycles. These empirical findings verified the presupposed framework of coordination process.
Research limitations/implications – Three qualitative case studies may not be highly generalisable and multiple dyadic coordination processes may occur. However, the findings form a foundation for further understanding of the coordination process.
Originality/value – The proposed framework of the coordination process further expands the theories of inter-organisational relationship and the inter-organisational cooperative process. It also reveals that deliberate evaluation and derivation activities (and even jointly with other supply chain members) may significantly improve coordination.
Design/methodology/approach - Using a systematic literature review, we analyse 39 studies and relevant theories to develop a comprehensive framework that integrates research efforts so far.
Findings - We build a conceptual framework that incorporates four approaches to manage the sustainability of multi-tier supply chains. We also identify several contingency variables (e.g. power, dependency, distance, industry, knowledge resources) and their effect on the proposed approaches.
Research limitations/implications - Based on the framework, we develop six research propositions that advance the theories on multi-tier supply chain management, allow lead firms to develop comprehensive sustainable supply chain strategies, and set the ground for future research in the area.
Originality/value - This study provides a novel framework for studying sustainability in multi-tier supply chains that goes beyond the single-tier perspective and incorporates the extended supply chain.
and their impact on environmental protection and cost reduction. There is also little knowledge on how service-oriented firms may leverage their efforts in providing green services to achieve performance improvement through their existing environmental management system (EMS). Grounded in the natural resource-based view in conjunction with the contingency theory, we develop a model linking two key green service practices, green service delivery and green service support, to cost and environmental performance. The model considers the moderating role of the existing EMS that may affect the performance results of green service practices. This differs from previous studies that focus on the direct performance impact of EMS. Using survey data from 230 service firms, results indicate that green service delivery and support contributed to cost reduction and environmental performance. However, performance impact was strengthened by the adoption of uncertified EMS instead of certified EMS. This study contributes to the conceptual development of green service practices, the understanding of their impact on cost and environmental performance, and the role of EMS in supporting service-oriented firms to achieve such performance.
logistics service providers (LSPs) and further examines the impact of such logistics resources on logistics
performance in terms of customer service innovation and cost leadership. Based on data from interviews and a
survey of 123 LSPs in Malaysia, this paper uses factor analyses to establish five components of logistics resources
and capabilities – technology, physical, management expertise, relational and organisational resources. Further
regression analyses suggest that each logistics resource is positively associated with both customer service
innovation and cost leadership, and some of these resources are bundled together to enhance the two
performances. The paper contributes to the development of constructs and measurements for logistics resources
from LSPs’ perspective and provides theory-driven empirical evidences to explain the performance of LSPs."
challenge for supply chains. This paper aims to systematically review the cross disciplinary literature on supply chain alignment in order to identify, and
develop constructs for enablers to alignment, and an associated set of hypotheses.
Design/methodology/approach – A systematic approach has been taken to the literature review, which ensures it is auditable and repeatable. The
selection criteria are clearly aligned with the review question ensuring all literature pertinent to the question is identified and reviewed. Relevant
information is extracted from the selected papers and synthesised into a set of hypotheses.
Findings – Six main constructs for the enablers of alignment are identified and defined: organisational structure, internal relational behaviour,
customer relational behaviour, top management support, information sharing and business performance measurement system. While the literature is
disparate, across different disciplines there is good support for these enablers. The relationships between supply chain alignment and shareholder and
customer value are also argued with the support of the literature. Although each of the enablers is argued to positively affect shareholder and customer
value, their interactions with one another are not well supported in the literature, either theoretically or empirically, and therefore this could be an area
for further research.
Research limitations/implications – While the hypotheses remain theoretical, it is now possible to test them and understand the relative
significance of the various enablers to alignment.
Practical implications – The significance of shareholder and customer alignment on the delivery of shareholder and customer value can be examined,
thus moving towards a theory of supply chain alignment. This is needed since in practice companies are struggling with supply chain alignment.
Originality/value – The existing literature on supply chain alignment is disparate and multi-disciplinary as this descriptive analysis shows, with 72
papers published in 43 different journals. Moreover, most of the papers focus on particular enablers, while this paper brings together six key enablers
from the literature to produce a set of hypotheses.
Keywords Supply chain, Supply chain management, Alignment, Enablers, Inhibitors, Shareholder value, Customer value, Shareholder value analysis"
Design/methodology/approach - Extant literature is outlined regarding philosophical underpinnings of the documentary method and is followed by
an explanation of the method and its application. Finally, an illustration is provided of its adaptation and use in a logistics research project.
Findings - Drawing on a social constructionist approach, the documentary method can add to the development of logistics research by
providing rich descriptions of actual practice, problems and issues in logistic processes – compared to the stated goals of such processes.
Research limitations/implications - The documentary method is not suitable for all areas of logistics research and will need certain adaptations and adjustments when transferred into particular research contexts. In addition, the research question, philosophical stance, and knowledge of qualitative
methodologies will ultimately determine the appropriateness of the technique.
Originality/value - The paper presents the first application of the documentary method in the field of logistics.
Keywords: Qualitative Research, Social Constructionism, Documentary Method, Interview Analysis
management contingency research and provides theory-driven and empirically proven explanations for managers to differentiate the effects of internal and external integration efforts under different environmental conditions."
Design/methodology/approach – Based on a survey questionnaire with 151 participants in the Thai automotive industry supply chain, hierarchical regressions are used to test the moderating effects.
Findings – Internal and supplier integration, but not customer integration, were positively associated with customer delivery performance. Technological and demand uncertainties were found
to moderate the relationships between internal integration and customer delivery performance, and supplier integration and customer delivery performance.
Research limitations/implications – The moderating effects of technological and demand uncertainties in the Thai automotive just-in-time ( JIT) environment are explained. This research
contributes to the development of a contingency theory of supply chain integration suggesting that the impacts of supply chain integration on customer delivery performance vary under different levels of technological and demand uncertainties.
Practical implications – Managers recognize the diminishing effects of internal integration and supplier integration under demand uncertainty, and the increasing effect of supplier integration under high technological uncertainty.
Originality/value – This study contributes to the supply chain management literature by clarifying the moderating effects of technological and demand uncertainties on the relationship between supply chain integration and customer delivery performance.
Keywords Supply chain management, Demand, Service delivery, Customer services quality, Automotive industry, Taiwan"
Design/methodology/approach – The paper presents three longitudinal case studies on the decision coordination processes between a European toy supplier and three retailers.
Findings – The case studies found different mental models, decision-making behaviours, coordination behaviours and ordering behaviours even though the toy supplier and the three retailers observed quite the same material flow behaviours. The study found explanations for these diverse behaviours by analysing the mental models and decision-making behaviours of each involved party.
Originality/value – The findings explain the conditions which lead to undesirable mental models and decision-making behaviours which affect the coordination of decisions among supply chain members.
Design/methodology/approach – The approach takes the form of three longitudinal and in-depth case studies, which involved coordination processes between a toy manufacturer with three European retailers in one calendar year.
Findings – The three case studies provided three main observations. First, the coordination process followed some basic sequential activities: evaluation, derivation, offer and negotiation, assessment, and implementation. Second, the coordination processes deviated from this basic sequence with an interactive coordination cycles of assessment, re-derivation, and re-offer and negotiation (called inner-helix) when there was disagreement. Third, closer mode of coordination, which involved joint evaluation and derivation of coordination solutions, reduced the numbers of iterative coordination cycles. These empirical findings verified the presupposed framework of coordination process.
Research limitations/implications – Three qualitative case studies may not be highly generalisable and multiple dyadic coordination processes may occur. However, the findings form a foundation for further understanding of the coordination process.
Originality/value – The proposed framework of the coordination process further expands the theories of inter-organisational relationship and the inter-organisational cooperative process. It also reveals that deliberate evaluation and derivation activities (and even jointly with other supply chain members) may significantly improve coordination.