Journal of Business & Applied Management, Apr 12, 2018
This research aims, while exploring the mediating effect of job satisfaction and job performance,... more This research aims, while exploring the mediating effect of job satisfaction and job performance, to know and explain how quality of work life influence the turnover intentions at the PT. Bina Karya Prima. Research study samples include 103 of the PT. Bina Karya Prima employees. Data collecting used questionnaires, which were shared directly. Data was analysed using the Structural Equation Model (SEM) with PLS software. Research results show that: (1) job satisfaction has a negative and significant influence on the turnover intentions, (2) job performance has a negative and significant influence on the turnover intentions, (3) job satisfaction has not significant influence on the job performance, (4) quality of work life has not a significant influence on the job satisfaction, and (5) quality of work life has a positive and significant influence on the job performance.
We study the atmospheric role at restaurant "X", a Japanese chain restaurant in numerous Jakarta ... more We study the atmospheric role at restaurant "X", a Japanese chain restaurant in numerous Jakarta areas. More specifically, we analyze (1) the effect of atmospherics on service quality; (2) the effect of atmospherics on food quality; (3) the effect of atmospherics on perceived value; (4) the effect of service quality on customer satisfaction; (5) the effect of perceived value on customer satisfaction; (6) the effect of food quality on customer satisfaction; (7) the effect of service quality on behavioral intentions; (8) the effect of customer satisfaction on behavioral intentions; (9) the effect of food quality on behavioral intentions, (10) indirect effect of atmospherics on customer satisfaction; and (11) indirect effect of atmospherics on behavioral intentions. We distributed questionnaires to customers of "X" restaurant and received back 283 questionnaires, of which 229 were usable for further analysis. Overall, the findings support all the hypotheses, except hypotheses (4) and (7), probably because this is a self-service restaurant chain.
Pemasaran merupakan area fungsional pertama yang menunjukkan minat pada sistem informasi manajeme... more Pemasaran merupakan area fungsional pertama yang menunjukkan minat pada sistem informasi manajemen. Setelah konsep sistem majemen informasi pemasaran dibuat, para pemasar menyesuaikannya ke area aplikasi dan menyebutnya sistem informasi pemasaran. Model grafis awal menjadi dasar untuk mengorganisasikan semua sistem informasi fungsional.
Journal of Business & Applied Management, Apr 12, 2018
This research aims, while exploring the mediating effect of job satisfaction and job performance,... more This research aims, while exploring the mediating effect of job satisfaction and job performance, to know and explain how quality of work life influence the turnover intentions at the PT. Bina Karya Prima. Research study samples include 103 of the PT. Bina Karya Prima employees. Data collecting used questionnaires, which were shared directly. Data was analysed using the Structural Equation Model (SEM) with PLS software. Research results show that: (1) job satisfaction has a negative and significant influence on the turnover intentions, (2) job performance has a negative and significant influence on the turnover intentions, (3) job satisfaction has not significant influence on the job performance, (4) quality of work life has not a significant influence on the job satisfaction, and (5) quality of work life has a positive and significant influence on the job performance.
We study the atmospheric role at restaurant "X", a Japanese chain restaurant in numerous Jakarta ... more We study the atmospheric role at restaurant "X", a Japanese chain restaurant in numerous Jakarta areas. More specifically, we analyze (1) the effect of atmospherics on service quality; (2) the effect of atmospherics on food quality; (3) the effect of atmospherics on perceived value; (4) the effect of service quality on customer satisfaction; (5) the effect of perceived value on customer satisfaction; (6) the effect of food quality on customer satisfaction; (7) the effect of service quality on behavioral intentions; (8) the effect of customer satisfaction on behavioral intentions; (9) the effect of food quality on behavioral intentions, (10) indirect effect of atmospherics on customer satisfaction; and (11) indirect effect of atmospherics on behavioral intentions. We distributed questionnaires to customers of "X" restaurant and received back 283 questionnaires, of which 229 were usable for further analysis. Overall, the findings support all the hypotheses, except hypotheses (4) and (7), probably because this is a self-service restaurant chain.
Pemasaran merupakan area fungsional pertama yang menunjukkan minat pada sistem informasi manajeme... more Pemasaran merupakan area fungsional pertama yang menunjukkan minat pada sistem informasi manajemen. Setelah konsep sistem majemen informasi pemasaran dibuat, para pemasar menyesuaikannya ke area aplikasi dan menyebutnya sistem informasi pemasaran. Model grafis awal menjadi dasar untuk mengorganisasikan semua sistem informasi fungsional.
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