Today, with the increasing proliferation of telecommuting in firms, information technology manage... more Today, with the increasing proliferation of telecommuting in firms, information technology managers are confronted with yet another challenge of what telecommuting technologies and services to offer and to whom these technologies and services should be offered. This study intends to identify the telecommuters' patterns of usage of computer and communication technologies based on their background, employment, residential, and occupation characteristics. Based on a sample of 375 responses, this study finds that all of these factors can help to explain the usage of computer and communications technologies. The implications of the findings for researchers and technology managers are discussed. Index Terms-Telecommuters' background, employment, residential, and occupational characteristics, telecommuting, usage of computer and communication technologies for telecommuting. I. INTRODUCTION T ELECOMMUTING has the capacity of redrawing the geographical and organizational boundaries of the traditional, centralized enterprise. It enhances individual autonomy, control, flexibility, convenience, and family togetherness, and it improves flexibility in work arrangements that, in turn, results in higher productivity [2], [8], [38], [52]. USWest Communications, for example, reported that the productivity of telecommuters increased, some by as much as 40%. Further, the company reported savings of $4000-$21 000 annually per telecommuter in terms of space, reduced absenteeism, and retention of workers who might otherwise have left the company [49]. 1 2 A recent survey of Fortune 1000 executives, released by General Services Administration, reported that 92% of the executives with telecommuting experiences said it produced some advantages for their companies. Fifty-eight percent cited increased productivity, 61% reduced absenteeism,
Today, with the increasing proliferation of telecommuting in firms, information technology manage... more Today, with the increasing proliferation of telecommuting in firms, information technology managers are confronted with yet another challenge of what telecommuting technologies and services to offer and to whom these technologies and services should be offered. This study intends to identify the telecommuters' patterns of usage of computer and communication technologies based on their background, employment, residential, and occupation characteristics. Based on a sample of 375 responses, this study finds that all of these factors can help to explain the usage of computer and communications technologies. The implications of the findings for researchers and technology managers are discussed. Index Terms-Telecommuters' background, employment, residential, and occupational characteristics, telecommuting, usage of computer and communication technologies for telecommuting. I. INTRODUCTION T ELECOMMUTING has the capacity of redrawing the geographical and organizational boundaries of the traditional, centralized enterprise. It enhances individual autonomy, control, flexibility, convenience, and family togetherness, and it improves flexibility in work arrangements that, in turn, results in higher productivity [2], [8], [38], [52]. USWest Communications, for example, reported that the productivity of telecommuters increased, some by as much as 40%. Further, the company reported savings of $4000-$21 000 annually per telecommuter in terms of space, reduced absenteeism, and retention of workers who might otherwise have left the company [49]. 1 2 A recent survey of Fortune 1000 executives, released by General Services Administration, reported that 92% of the executives with telecommuting experiences said it produced some advantages for their companies. Fifty-eight percent cited increased productivity, 61% reduced absenteeism,
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