Abstract Agriculture plays a vital role in the economy of Bangladesh. It is providing employment ... more Abstract Agriculture plays a vital role in the economy of Bangladesh. It is providing employment opportunities to over half of the workforce and contributes as much as 13.41% of the national GDP. Yet, a significant portion of those who are involved in agriculture, both as producers and laborers, live near the poverty line. One of the prime factors suppressing their economic growth is the poor rate of adoption of relevant information channelizes through ICT. This study aimed to explore prominent factors that are influencing the adoption of ICT-based information services by smallholder farmers in rural Bangladesh through applying the unified theory of acceptance and use of technology(UTAUT)model. Data has been collected from 150 smallholder farmers from five different districts of Bangladesh. Data analysis revealed that performance expectancy, facilitating condition, effort expectancy,trust&security issues have a substantial influence on the intent to adopt ICT-based services. The facilitating condition was found to have both direct as well as partially mediating effects on the adoption of ICT. However, effort expectancy andsecurity&trust have a negative impact on the behavioral intention to adopt ICT by the smallholder farmers. This study uniquely identifies the factors of adoption of ICT-based tools and services of the economically marginalized section of the society and the outcome of this study could help the policy makers to formulate policies for farmers to reap benefits from ICT usage.
The aim of this paper is to assess the service quality of Dhaka Electric Supply Company Limited's... more The aim of this paper is to assess the service quality of Dhaka Electric Supply Company Limited's (DESCO) online bill payment system using extended SERVQUAL model termed as SERVQUAL-Butterfly Model that integrates customer expectation and perception of actual service quality, customer satisfaction, and loyalty. Using random sampling method, primary data were collected from a total of 300 customers from three operating zones of DESCO. The data were analyzed through PLS-SEM second-order hierarchical modeling approach and Importance-Performance Map Analysis (IPMA). We found that expectation on service quality has no effect on customer satisfaction; however, it influences the formation of perception about the actual quality of service. Customer satisfaction is significantly influenced by the perception of actual service quality and customer satisfaction significantly helps to make the customer loyal. For DESCO, empathy found to be a powerful indicator of both expectation and actual service quality and perception of actual service found to be the single most
Entrepreneurial behavior has a positive influence on their performance. IT self-efficacy also... more Entrepreneurial behavior has a positive influence on their performance. IT self-efficacy also positively affects their performance. IT self-efficacy is a key antecedent of their entrepreneurial behavior. Bridging social capital increases entrepreneurial behavior and IT self-efficacy. Bonding social capital decreases entrepreneurial behavior.
Communications in Computer and Information Science, 2011
The research in this paper has looked to find the barriers that small enterprises in Sweden have ... more The research in this paper has looked to find the barriers that small enterprises in Sweden have faced in the implementation of the e-commerce during pre and post adoption phases. Taking four small enterprises as case studies the paper is presenting the post adoption barriers faced by these enterprises that are currently using e-commerce. The outcome is that 'security issues associated with e-commerce' identified in previous studies appeared as an obstacle in both pre and post adoption phase. Moreover lack of time to improve e-commerce activities, synchronization of demand and supply, price war among competitors, need for extensive marketing effort, payment related hazards are explored and identified as post-adoption barriers. Finally, a model has been proposed through which we wish to consolidate both pre and post adoption barriers and have a complete picture of the barriers faced by small enterprises in implementing e-commerce in Sweden.
Abstract Agriculture plays a vital role in the economy of Bangladesh. It is providing employment ... more Abstract Agriculture plays a vital role in the economy of Bangladesh. It is providing employment opportunities to over half of the workforce and contributes as much as 13.41% of the national GDP. Yet, a significant portion of those who are involved in agriculture, both as producers and laborers, live near the poverty line. One of the prime factors suppressing their economic growth is the poor rate of adoption of relevant information channelizes through ICT. This study aimed to explore prominent factors that are influencing the adoption of ICT-based information services by smallholder farmers in rural Bangladesh through applying the unified theory of acceptance and use of technology(UTAUT)model. Data has been collected from 150 smallholder farmers from five different districts of Bangladesh. Data analysis revealed that performance expectancy, facilitating condition, effort expectancy,trust&security issues have a substantial influence on the intent to adopt ICT-based services. The facilitating condition was found to have both direct as well as partially mediating effects on the adoption of ICT. However, effort expectancy andsecurity&trust have a negative impact on the behavioral intention to adopt ICT by the smallholder farmers. This study uniquely identifies the factors of adoption of ICT-based tools and services of the economically marginalized section of the society and the outcome of this study could help the policy makers to formulate policies for farmers to reap benefits from ICT usage.
The aim of this paper is to assess the service quality of Dhaka Electric Supply Company Limited's... more The aim of this paper is to assess the service quality of Dhaka Electric Supply Company Limited's (DESCO) online bill payment system using extended SERVQUAL model termed as SERVQUAL-Butterfly Model that integrates customer expectation and perception of actual service quality, customer satisfaction, and loyalty. Using random sampling method, primary data were collected from a total of 300 customers from three operating zones of DESCO. The data were analyzed through PLS-SEM second-order hierarchical modeling approach and Importance-Performance Map Analysis (IPMA). We found that expectation on service quality has no effect on customer satisfaction; however, it influences the formation of perception about the actual quality of service. Customer satisfaction is significantly influenced by the perception of actual service quality and customer satisfaction significantly helps to make the customer loyal. For DESCO, empathy found to be a powerful indicator of both expectation and actual service quality and perception of actual service found to be the single most
Entrepreneurial behavior has a positive influence on their performance. IT self-efficacy also... more Entrepreneurial behavior has a positive influence on their performance. IT self-efficacy also positively affects their performance. IT self-efficacy is a key antecedent of their entrepreneurial behavior. Bridging social capital increases entrepreneurial behavior and IT self-efficacy. Bonding social capital decreases entrepreneurial behavior.
Communications in Computer and Information Science, 2011
The research in this paper has looked to find the barriers that small enterprises in Sweden have ... more The research in this paper has looked to find the barriers that small enterprises in Sweden have faced in the implementation of the e-commerce during pre and post adoption phases. Taking four small enterprises as case studies the paper is presenting the post adoption barriers faced by these enterprises that are currently using e-commerce. The outcome is that 'security issues associated with e-commerce' identified in previous studies appeared as an obstacle in both pre and post adoption phase. Moreover lack of time to improve e-commerce activities, synchronization of demand and supply, price war among competitors, need for extensive marketing effort, payment related hazards are explored and identified as post-adoption barriers. Finally, a model has been proposed through which we wish to consolidate both pre and post adoption barriers and have a complete picture of the barriers faced by small enterprises in implementing e-commerce in Sweden.
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