Journal of Local Government Research and Innovation, 2021
The South African local government context has been marred by persistent citizen protests that co... more The South African local government context has been marred by persistent citizen protests that continue to jeopardise public administrators’ quest for effective service rendering. Such protests have been attributed to the disregard of citizen participation in local government and unresponsive service rendering, amongst other factors. Meaningful citizen participation is seen as a precondition for the establishment of trust between communities and public administrators. This article, delving into the empirical literature, presents a citizen participation and public trust model aimed at minimising service delivery protests in South Africa. It argues that whilst lack of community trust has been lauded as one of the factors that have brewed citizen protests over the years, there is evidence to show that between the core values of procedural justice and public trust, citizen perception of power to influence may be vital to minimise proclivity to protest. The article finds that in addition...
Journal of Local Government Research and Innovation, 2021
The South African local government context has been marred by persistent citizen protests that co... more The South African local government context has been marred by persistent citizen protests that continue to jeopardise public administrators’ quest for effective service rendering. Such protests have been attributed to the disregard of citizen participation in local government and unresponsive service rendering, amongst other factors. Meaningful citizen participation is seen as a precondition for the establishment of trust between communities and public administrators. This article, delving into the empirical literature, presents a citizen participation and public trust model aimed at minimising service delivery protests in South Africa. It argues that whilst lack of community trust has been lauded as one of the factors that have brewed citizen protests over the years, there is evidence to show that between the core values of procedural justice and public trust, citizen perception of power to influence may be vital to minimise proclivity to protest. The article finds that in addition...
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Papers by Pumlani Msenge