Papers by Pernille Marqvardsen
In order to understand some problems associated with workflow, we set out an analysis of workflow... more In order to understand some problems associated with workflow, we set out an analysis of workflow systems, identifying a number of basic issues in the underlying technology. This points to the conflation of temporal and dependency information as the source of a number of these problems. We describe Freeflow, a prototype which addresses these problems using a variety of technical innovations, including a rich constraint-based process modelling formalism, and the use of declarative dependency relationships. Its focus is on mediation between process "and action, rather than the enactment of a process. We outline the system and its design principles, and illustrate the features of our approach with examples from ongoing work.
Springer eBooks, 1998
This chapter explores issues in the coordination of distributed processes across different depart... more This chapter explores issues in the coordination of distributed processes across different departments in a nationwide financial institution, and also how these relate to, are impacted by, and integrated with external customers and organisations which are part of the process. The specific example we examine is the processing of applications for a mortgage. In the organisation with which we have been working, this process involves gathering and integrating information from different sources to produce a file of documents. This file is used as a basis for assessing risk, making a decision about whether or not to lend on the case and providing a record which makes the decision accountable.
Information and Process Integration in Enterprises, 1998
This chapter explores issues in the coordination of distributed processes across different depart... more This chapter explores issues in the coordination of distributed processes across different departments in a nationwide financial institution, and also how these relate to, are impacted by, and integrated with external customers and organisations which are part of the process. The specific example we examine is the processing of applications for a mortgage. In the organisation with which we have been working, this process involves gathering and integrating information from different sources to produce a file of documents. This file is used as a basis for assessing risk, making a decision about whether or not to lend on the case and providing a record which makes the decision accountable.
Lecture Notes in Computer Science, 1998
This paper describes experience obtained through a joint project between a university research gr... more This paper describes experience obtained through a joint project between a university research group and a shipping company in developing a prototype for a global customer service system. The research group had no previous knowledge of the complex business of shipping, but succeeded in developing a prototype that more than fulfilled the expectations of the shipping company. A major reason for the success of the project is due to an experimental and multiperspective approach to designing for practice. Some of the lessons to be learned for object-orientation are (1) analysis is more than finding nouns and verbs, (2) design is more than filling in details in the object-oriented analysis model, and (3) implementation is more than translating design models into code. Implications for system development in general and objectorientation in particular consist in the preliminary respecification of the classical working order: analysis-design-implementation.
Proceedings of the 1996 ACM conference on Computer supported cooperative work - CSCW '96, 1996
In order to understand some problems associated with workflow, we set out an analysis of workflow... more In order to understand some problems associated with workflow, we set out an analysis of workflow systems, identifying a number of basic issues in the underlying technology. This points to the conflation of temporal and dependency information as the source of a number of these problems. We describe Freeflow, a prototype which addresses these problems using a variety of technical innovations, including a rich constraint-based process modelling formalism, and the use of declarative dependency relationships. Its focus is on mediation between process "and action, rather than the enactment of a process. We outline the system and its design principles, and illustrate the features of our approach with examples from ongoing work.
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Papers by Pernille Marqvardsen