Papers by Mikko Mäntyneva
Routledge eBooks, Aug 24, 2022
IGI Global eBooks, 2022
This chapter examines curriculum supporting global competence and different perspectives included... more This chapter examines curriculum supporting global competence and different perspectives included in the OECD's PISA 2018 Global Competence large-scale assessment. The nine perspectives of global competence covered were students' interest in learning about other cultures, awareness of global issues, attitudes toward immigrants, respect for people from other cultures, ability to understand the perspectives of others, self-efficacy in the context of global competence, sense of agency regarding global issues, awareness of intercultural communication, and cognitive adaptability. The responses of 180,114 students from the 26 OECD countries that completed the PISA 2018 global competence section were included as a sample. The empirical results indicate that the more curriculum covers global competence-related topics, the better it predicts different perspectives of global competence. The tested hypotheses revealed a significant relationship between curriculum supporting global competence and each studied perspective of global competence.
IGI Global eBooks, May 6, 2022
This chapter studies the three educational perspectives (student interest in learning about other... more This chapter studies the three educational perspectives (student interest in learning about other cultures, awareness of global issues, and attitudes toward immigrants), their interrelationship, and whether they predict social justice and respect for people from other cultures. Empirical data were collected as a part of the PISA 2018 large-scale assessment. Students in those 26 OECD countries that participated in the global competence section of PISA 2018 were used as a sample (n = 180,114). The empirical results indicate that respect for people from other cultures can be supported by promoting student interest in learning about other cultures, their awareness of global issues, and their attitudes toward immigrants. Hypothesis testing revealed statistically significant relationships between constructs.
International Journal of Technology Transfer and Commercialisation, 2017
This paper studies knowledge sharing practices and their effect on the success in incremental inn... more This paper studies knowledge sharing practices and their effect on the success in incremental innovation activity in large Finnish companies. The empirical study is based on a quantitative internet-based survey targeted to the representatives of 50 largest companies in Finland. Out of these 50 targeted companies, 36 (72%) participated in the survey. All in all, the questionnaire was sent to 135 persons representing targeted companies and out of them 37 persons (27%) responded. A conceptual model on how knowledge sharing practices affect company's success in its incremental innovation activity was created. The conceptual model includes three research hypotheses that were tested empirically. The paper also provides guidance on managerial implications covering how the management of a company may take an active role to support knowledge sharing related practices and culture and thus improve company's success in its incremental innovation activity.
This paper studies the data-driven decision-making and management mechanisms and practices in inn... more This paper studies the data-driven decision-making and management mechanisms and practices in innovative SMEs operating in evolving circular-economy-related industries. Being a rather new area of business with strong development needs from the view of sustainable development, new consumer expectations and environmental targets, rapid changes in business environments and competition, and frequent changes in legislation bring not only challenges but also new business opportunities to circular economy SMEs. To prepare for operational changes, to optimize their operations, and to develop their competitive advantage, circular economy SMEs need to continuously develop dynamic capabilities related to the utilization of the data collected from various sources to explore future challenges and opportunities in their business environment.
Technology Innovation Management Review, Sep 1, 2020
Technology Innovation Management Review, Sep 26, 2019
Hallinnon tutkimus, 1995
The article studies on the manageria! consensus between marketing management and human resource d... more The article studies on the manageria! consensus between marketing management and human resource development management on issues relating personnel training needs and importance on customer satisfaction development. lt was hypothesised that there is a manageria! consensus between marketing management and HRD management among the training needs and importance in customer satisfaction development programs. Two separate samples were collected trom large and medium sized Finnish companies. Empirical findings indicate thai the consensus dealing with both training needs and importance of various items on customer satisfaction development does exist. HRD management evaluated the training needs somewhat larger than marketing management.
Managing social and health care services places higher and higher demands on managers. Nowadays m... more Managing social and health care services places higher and higher demands on managers. Nowadays managers have to find ways how to deliver high quality services with less available resources. Clients’needs have become very complex and therefore they must be guaranteed to have an access to both social and health care services. Managers in order to provide quality services also need to be multidiscipline professionals. Usually they need to have an academic degree in a public health discipline and/or in social work. On the other hand they must be also well trained managers, who are able in turbulent times to lead multidisciplinary teams of experts to deliver excellent outcomes. No wonder that the universities are asked to design special programmes in which 21st century social and health care managers could be trained. So far many of such programmes have been developed especially at national levels. Current experiences show that the national borders have to be overcome even in the area o...
Academy of Marketing Studies Journal, 2002
ABSTRACT This paper examines customer satisfaction related competence development especially from... more ABSTRACT This paper examines customer satisfaction related competence development especially from the perspective of personnel training. A theoretical framework for customer satisfaction related competence development consisting of three major areas is described. The areas covered in the framework are strategy & structure, customer focus, and service & quality. The framework is validated empirically. The paper describes alternative methods to evaluate personnel training. Also, it was studied what kind of evaluation methods firms are using to evaluate the implemented personnel training. The empirical results indicate that feedback from customers, productivity figures, supervisory observation, and customer satisfaction studies are the most often used evaluation methods for personnel training. INTRODUCTION It has become an economic necessity for companies to keep their current customers satisfied, while attracting new customers costs more than keeping the old ones. According to Miller (1994) customer satisfaction is the only acceptable measure of future corporate performance. Customer satisfaction is a function of customer expectations and perceptions of the services (Bateson, 1991). Customer expectations have a major impact on customer satisfaction. Stauss and Mang (1999) imply that customers who have clear expectations of the service performance react strongly in cases where the service performance deviates from their expectations. Therefore, customer expectations should be influenced through communication. High level of customer satisfaction is widely believed to be a good indicator describing company's profitable operations in the future (Kotler, 1991). Failing to meet customers' expectations is more likely to have a negative effect on customers repurchase intentions, which decreases the marketing profitability (Anderson & Sullivan, 1993). However, satisfying customers is not enough to retain them, and being able to retain its customers is crucial for a company (Deming, 1988). The advocacy of customer focus in different kind of organizations, to improve customer satisfaction and business performance, is widespread. However, practical guidance on building and maintaining customer focus is relatively rare (Piercy, 1995). However, if customer satisfaction is seen as an important corporate level objective then how could it be improved? Training is a viable method to build and maintain a customer focus and to keep the current customer base. According to Ferketish and Hayden (1992) the human resource development (HRD) challenge for the future is to assure a continuous improvement culture by keeping the system aligned with continuous improvement strategies. A learning culture provides managers with the information and analyses necessary to modify their organizations to satisfy both internal and external stakeholders (Harvey et al., 1998). It is evident that there are no easy tricks that make the company's customer base satisfied overnight. Like all continuous improvement programs, also customer satisfaction improvement programs are based on continuity. In customer relationship perspective this means that a satisfied customer is more likely to be loyal and make further purchases. Therefore the long-term profitability of satisfied customers becomes the key for profitable operations overall. Customer satisfaction improvement programs can be seen to consist of following phases: (1) understanding the importance of satisfied customer base and linking this understanding with company's strategy, (2) allocating development resources to achieve improved level of customer satisfaction, and (3) controlling the improvement process by measurements. According to Fojt (1995) the customer-based metrics are the key to high-performance organizations. Satisfied customers are a prerequisite for future corporate success. Even though the company would be oriented to satisfy the needs of its customers, it also has to meet the market's product and/or service needs. …
This paper focuses on introducing a strategy linked roadmap supporting coordinated and collaborat... more This paper focuses on introducing a strategy linked roadmap supporting coordinated and collaborative smart city development between various stakeholders. The primary focus on the roadmapping work is to identify those actions required to make smart city ambitions a reality in a region. In a case study, a roadmapping approach is linked to regional strategy work in Southern Finland. The introduced roadmap is generic by nature and it could be applied also to other cities and regions willing to steer their smart city initiatives further.
The Technology Innovation Management Review is a monthly publication of the Talent First Network.
R&D can be interpreted as one of the most critical areas of a company’s competence related to bus... more R&D can be interpreted as one of the most critical areas of a company’s competence related to business success or failure (Calabrese et al., 2005). While implementing R&D activities, successful companies understand that they should be proactive in their customer relationships, and involve customers in ongoing dialogue and relationship building (Alam & Perry, 2002; Yakhlef, 2005). Modern agile and iterative product and service development methods are often efficient, but in case the target market’s needs and requirements for newly developed products are not served, the outcome will be unsatisfactory. On the other hand, it can be assumed that in case a company has a customer-focused culture, and its customer strategy emphasizes meeting and satisfying the needs and requirements of its existing customers, it will help to increase the company’s overall competitiveness.
Adaptation of new technologies creates new business opportunities. This paper focuses on life cyc... more Adaptation of new technologies creates new business opportunities. This paper focuses on life cycle management of an integrated operation solution. The solution is based on adapted both already established process automation technologies, as well as modern internet-based technologies. The industrial case study is related to adapting an existing solution to developing LNG market in order to generate new growth opportunities.
Technology Innovation Management Review, Mar 31, 2020
This chapter focuses on the topic of renewing a university in order to be able to support the ada... more This chapter focuses on the topic of renewing a university in order to be able to support the adaptation of smart manufacturing and Industry 4.0 within a region. The chapter introduces Industry 4.0 as a framework for regional development. Factors related to Industry 4.0 related renewal in the region are identified and discussed further. An idea of how to apply Industry 4.0 as a framework for renewal of a multidisciplinary university’s structure and curricula is introduced. Also, a case study for applying Industry 4.0 as a framework for increasing competitiveness in the region is introduced.
Strategic Management During a Pandemic
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Papers by Mikko Mäntyneva