International journal of Research Foundation of Hospital and Healthcare Administration, 2019
The study examined the influence of leadership commitment on patients' satisfaction with hospital... more The study examined the influence of leadership commitment on patients' satisfaction with hospitals in Nairobi. A positivist research philosophy was applied in this study. A mixed research design was used to target employees and patients of hospitals within Nairobi, from whom data were collected through a self-administered questionnaire. The target population was the hospital employees and patients of level-four, levelfive, and level-six public and private hospitals within Nairobi. Simple random sampling was used to select hospitals, while stratified random sampling was used to select the employees and patients. The data were collected from the closed-ended questionnaire, which was coded, analyzed, and presented in tables. The study findings showed that leadership commitment (β = −0.254, p = 0.001) and organization factors (β = 0.142, p = 0.00) had a significant influence on customer satisfaction. The leadership in healthcare should realign the staff inputs toward improving patient experiences.
A Research Project Report by Maina Muchara, Submitted to the Chandaria School of Business in Part... more A Research Project Report by Maina Muchara, Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Master in International Business Administration.
This paper seeks to examine the influence of human capital business development services (HCBDS)o... more This paper seeks to examine the influence of human capital business development services (HCBDS)on the attainment of sustainable competitive advantage (SCA) among agribusiness small and mediumenterprises (SMEs) in selected regions in Kenya. The study applied a descriptive correlation researchdesign and positivism philosophy. Inferential statistics were used for data analysis which was thenconfirmed by structural equation modeling (SEM). A census survey was used to select 117 agribusinessSMEs from the database of Africa Agribusiness Academy (AAA), of which 84 (72%) SMEs responded.The AAA database hosts agribusiness SMEs from five business regions, namely Great Rift, Nairobi,Lower Eastern, Upper Eastern and Western regions. The research is useful to the Business developmentservices (BDS) providers and SMEs’ policy makers and offers new knowledge to researchers on SCAamong agribusiness SMEs. The study adopted a margin error of 5%. The results reveal that HCBDShad a significant and posi...
The purpose of the research was to establish the influence of middle level management’s facilitat... more The purpose of the research was to establish the influence of middle level management’s facilitating adaptability on strategy execution in insurance companies in Kenya. The study targeted Kenyan insurance sector with a population of 436 middle managers. The study was guided by the positivism philosophy and used a descriptive and correlational research design. The population of study was 436 middle level managers in all the 49 insurance companies in Kenya. The sample size computed upon using the Yamane (1967) formula revealed a sample size of 209 respondents. The mean for facilitating adaptability ranged from 3.41 to 3.11. On the other hand, the standard deviation ranged from 0.571 to 0.767. The findings of the T-test show that the p-value of equality of variance is 0.029 which is less than 0.05 and this means that the variances are not assumed to be equal. The t-value for this study is 6.535 and the p-value for this t-value is 0.002. Because the p-value of 0.002 is less than the st...
A Doctoral Thesis by Maina Muchara, a Lecturer at USIU-AfricaThe study focused on Kenya’s horticu... more A Doctoral Thesis by Maina Muchara, a Lecturer at USIU-AfricaThe study focused on Kenya’s horticultural industry and the aspects of total quality, operations effectiveness and competitive advantage. The literature shows that total quality brings forth competitive advantage. However, most of that literature has come from developed countries. Researches carried out in less developed countries have shown contradictory results, with some showing that total quality brings forth competitive advantage, while others show it does not. This study aimed at understanding these contradictions, and coming out with tangible evidence of the effect of total quality to an organization’s capability to acquire competitive advantage. Incorporating operations effectiveness to the conceptual framework brought in new grounds of study in the total quality paradigm. The context under which the study was undertaken is highlighted by the materials concerning the horticultural industry in Kenya. The industry is seen as a vibrant and important sector of the economy. The growth of the sector in the last fifteen years has been phenomenal. However, the sector is beset with numerous challenges, the biggest being one of quality. The sector, therefore, provided very fertile grounds for this study. The literature review brought out factors of total quality, operations effectiveness and competitive advantage. The case and empirical studies point positive relationships between total quality and competitive advantage. Conceptually, it was assumed that there is a relationship between total quality and competitive advantage with operations effectiveness acting as an intervening variable. The research methodology brings out the approach that the study took. All scientific practices including data validation and effective analysis were undertaken. This was to ensure replicability and validity of the research. Further, factors that were found to have very strong correlation, or scoring low corrected-item total correlation, were dropped before analysis was undertaken. The major findings are presented and discussed comprehensively. The study shows that total quality has a strong and positive impact on competitive advantage. Further, that there is a strong relationship between operations effectiveness and total quality. This brings the study to new areas of knowledge in that it is shown that bringing in operations effectiveness to the equation, enhances competitive advantage so that operations management becomes an important component in strengthening an organization’s competitive advantage. However, this enhancement is found to be more pronounced at low levels of total quality implementation and less pronounced at high levels. In the Kenyan horticultural sector, it is discovered that the level of implementation of total quality is low. However, those implementing total quality are getting competitive advantage. This finding explains the contradiction seen in studies conducted in developing countries where organizations claiming to be quality oriented have posted different results. This study shows that it is not total quality that has been posting different results, but lack of effective implementation of total quality. A crucial finding is the poor score registered on the leadership index and the tendency of taking quality certification as an end by itself. It is demonstrated that most of the certified companies do not understand the philosophy behind quality management and, therefore, cannot implement it effectively. Further, the emergence of performance measurement as a powerful principle in the total quality paradigm for enhancing competitive advantage should encourage the government of Kenya on its preoccupation with performance contracts to government institutions. However, the value that ISO 9001 certification (one of the requirements in the performance contract) is bringing to the institutions against the enormous costs incurred is not validated. The research, therefore, recommends among other things, the appreciation and understanding of the total quality philosophy or any quality management system before embarking on implementation. On theory, policy and practice, the study has the implication that that operations effectiveness should be incorporated into the total quality paradigm, institutions should be encouraged to become total quality organizations, and that at low levels of total quality implementation, firms should be encouraged to focus on operations effectiveness. Future research could take the form of a study of government institutions or firms cutting across industries that are ISO 9001 certified, their level of implementing the quality management system, and the value the system has brought to the firms
This study aimed to determine how individualized consideration relates to talent management pract... more This study aimed to determine how individualized consideration relates to talent management practices. Using a convergent mixed methods design, the study population consisted of 2832 senior, middle, and lower management staff, with a sample size of 384 selected using a stratified proportionate random approach. Data was collected using a structured questionnaire and document analysis from insurance companies and academic journals. Statistical Package for the Social Sciences version 24 was used to analyse collected data. Descriptive statistics included frequencies, percentages, means, and standard deviations, while inferential statistics included multiple statistics such as Chi-square for independence, while correlations and regression analysis were carried out to test the study hypotheses. The study findings were presented in tables and figures. Qualitative data was analysed through the use of thematic analysis and presented in prose form. The study found a significant positive relat...
Background: The study examined the influence of implementation of employee empowerment on competi... more Background: The study examined the influence of implementation of employee empowerment on competitive advantage in hospitals within Nairobi. The study looked at the following aspects of employee empowerment; competence, teamwork, motivation, reward and recognition. Employee empowerment is derived from the Total Quality Management (TQM) principles bringing forth competitive advantage that results from high customer satisfaction levels, employee satisfaction and operations efficiency. Methods: A descriptive correlational research design that applied positivism philosophy. Data was collected from both private and public hospitals within Nairobi targeting patients who were admitted in these hospitals for more than three days during the study period and senior employees of the respective hospitals. There were 308 participants, 154 hospital employees and 154 patients from 31 hospitals within Nairobi. After institutional and individual consent was obtained, participants filled a self-admin...
A journal article by Dr. Maina Muchara, a Lecturer at the Chandaria School of Business in USIU - ... more A journal article by Dr. Maina Muchara, a Lecturer at the Chandaria School of Business in USIU - Africa
A lot has been said and written about leadership theories and the effectiveness of the same. No o... more A lot has been said and written about leadership theories and the effectiveness of the same. No other major contributor to organisational performance is focused on than leadership. But each individual is unique in her/his own ways. In the Kenyan context, the landscape has been turned upside down. From a male dominated sector where all vice chancellors of the public universities were men, now plethora of female vice chancellors can be counted from the public to the private universities almost in equal numbers. The performance of management of the various universities has ranged from mediocre to exceptional. Some management systems and leadership styles that could be replicated must be hidden somewhere. In this realm of knowledge, it therefore portends great danger if one was to prescribe a one-fits-all dose of the applicable leadership style in our higher education set up. But that is the very essence of science, to search and discover the discernible patterns that can be replicated ...
Purpose: this study examined the influence of transformational leadership on employee job satisfa... more Purpose: this study examined the influence of transformational leadership on employee job satisfaction. In this leadership style, the leader enhances the motivation, moral and performance of his follower group. The paper provides a conceptual discussion of value based leadership in management and business practices. Descriptive survey design was adopted. The study sample comprised of 400 employees working in all levels in various companies listed at NSE. Stratified sampling technique was used to select the study respondents. The study utilized both descriptive and inferential statistics. The study used factor analysis through principal component analysis and varimax rotation method to generate factor scores for each construct. Multiple linear regression was used to test the study hypothesis. The findings show that a manager who promote and adhere to company values and mission and inspires employees to follow them. It also established that managers allow employee opinions when seekin...
Hospital quality comprises of technical and functional components. What is in the purview of the ... more Hospital quality comprises of technical and functional components. What is in the purview of the patient is the functional quality. The patient makes a choice of hospital depending on this functional quality. On the other hand, doctors and Medical Insurance Providers have access to data on technical (clinical) quality. Doctors and Medical Insurance Providers have close interactions with the patients. Data was collected from patients, the doctors who admitted the patients and the Medical Insurance Providers who provided cover for these patients in eligible private hospitals across Kenya using a modified SERVQUAL tool that is based on the identification of the expectation-experience gap. Descriptive and inferential analyses were done. Four dimensions(Interpersonal, Environment of Care, Administrative and Access) were regressed against future behavioral intention (intention to return should the need arise as well as intention to refer others favorably) for patients, doctors and Medical...
The devolved system of governance was adopted to ensure development in all regions and effectiven... more The devolved system of governance was adopted to ensure development in all regions and effectiveness in service delivery for all Kenyans. This purpose of the study was to evaluate the functions of regulatory bodies on performance of county governments in Kenya.The study used a positivist research philosophy. The design methods used include the descriptive and explanatory cross-sectional survey method. The unit of analysis was the county governments. The counties in which data was collected helped in generalization of findings to all the Kenyan 47 counties. The unit of observation was county officials who included Governors, deputy Governors, County executive committee members, County secretaries, deputy County secretaries and MCAs.For this study, a sample of 354was arrived at. Simple random sampling method was adopted for the selection of the study participants. The study used a questionnaire for collection of primary data. Data analysis was done with the help of a statistical analy...
Transforming Higher Education: Opportunities and …, 2010
... With the advent of the new approach to governance at the university, President Kibaki allowed... more ... With the advent of the new approach to governance at the university, President Kibaki allowed other individuals other than himself to be the chancellor in several public universities exceptMasinde Muliro in ... This usually sets up being trapped in what I call the curse of Moses. ...
The devolved system of governance was adopted to ensuredevelopment in all regions and effectivene... more The devolved system of governance was adopted to ensuredevelopment in all regions and effectiveness in service delivery for allKenyans. Thispurpose of the study was to examine the inclusiveness of employees on performance of county governments in Kenya and further evaluate the moderating effect of political environment on corporate governance and performance of county governments in Kenya.The design methods used include the descriptive and explanatory cross-sectional survey method. The unit of analysis was the county governments. The counties in which data was collected helped in generalization of findings to all the Kenyan 47 counties. The unit of observation was county officials who included Governors, deputy Governors, County executive committee members, County secretaries, deputy County secretaries and MCAs.For this study, a sample of 354was arrived at. Simple random sampling method was adopted for the selection of the study participants. The study used a questionnaire for colle...
Purpose: The purpose of this study was to investigate the effects of power distance on ICT strate... more Purpose: The purpose of this study was to investigate the effects of power distance on ICT strategic alignment in Kenya’s commercial banks. Methodology: The study adopted the positivism research philosophy and descriptive correlational research design. The study’s population was the 43 commercial banks registered and licensed to operate in Kenya. To select the sample, the study used Yamane (2001) to calculate a sample of 215 senior managers of commercial banks. Further, the study used purposive sampling technique to select the managers to be included in the sample. The study used primary data for analysis which was collected using self-administered questionnaires. The study used three types of data analysis methods namely, descriptive analysis, factor analysis and multiple linear regression. The results from descriptive analysis were presented in form of frequencies, percentages and graphs, while the results from regression analysis were presented in tables. Results: The findings re...
International Journal of Research in Business and Social Science (2147- 4478)
It is estimated that emerging economies will get over 1 billion international tourists by the yea... more It is estimated that emerging economies will get over 1 billion international tourists by the year 2030. Strategic management researchers have severally recommended credible research in the area of strategy-structure coalignment in the hospitality industry. The purpose of this study was to analyze the influence of differentiation strategy-firm structure coalignment on performance of star rated hotels in Kenya. This study adopted positivism research philosophy and a descriptive-correlative research design. The population consisted of general managers and functional managers from Kenya’s three, four and five star rated vacation and town hotels as at 2018. Multi-stage sampling that included proportionate stratified sampling and simple random sampling was used. 267 hotel managers were sampled out of which 253 managers responded. The extent to which the hotels were pursuing differentiation strategy was measured by an analysis of the responses to the multi-item Likert scale questionnaire....
International journal of Research Foundation of Hospital and Healthcare Administration, 2019
The study examined the influence of leadership commitment on patients' satisfaction with hospital... more The study examined the influence of leadership commitment on patients' satisfaction with hospitals in Nairobi. A positivist research philosophy was applied in this study. A mixed research design was used to target employees and patients of hospitals within Nairobi, from whom data were collected through a self-administered questionnaire. The target population was the hospital employees and patients of level-four, levelfive, and level-six public and private hospitals within Nairobi. Simple random sampling was used to select hospitals, while stratified random sampling was used to select the employees and patients. The data were collected from the closed-ended questionnaire, which was coded, analyzed, and presented in tables. The study findings showed that leadership commitment (β = −0.254, p = 0.001) and organization factors (β = 0.142, p = 0.00) had a significant influence on customer satisfaction. The leadership in healthcare should realign the staff inputs toward improving patient experiences.
A Research Project Report by Maina Muchara, Submitted to the Chandaria School of Business in Part... more A Research Project Report by Maina Muchara, Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Master in International Business Administration.
This paper seeks to examine the influence of human capital business development services (HCBDS)o... more This paper seeks to examine the influence of human capital business development services (HCBDS)on the attainment of sustainable competitive advantage (SCA) among agribusiness small and mediumenterprises (SMEs) in selected regions in Kenya. The study applied a descriptive correlation researchdesign and positivism philosophy. Inferential statistics were used for data analysis which was thenconfirmed by structural equation modeling (SEM). A census survey was used to select 117 agribusinessSMEs from the database of Africa Agribusiness Academy (AAA), of which 84 (72%) SMEs responded.The AAA database hosts agribusiness SMEs from five business regions, namely Great Rift, Nairobi,Lower Eastern, Upper Eastern and Western regions. The research is useful to the Business developmentservices (BDS) providers and SMEs’ policy makers and offers new knowledge to researchers on SCAamong agribusiness SMEs. The study adopted a margin error of 5%. The results reveal that HCBDShad a significant and posi...
The purpose of the research was to establish the influence of middle level management’s facilitat... more The purpose of the research was to establish the influence of middle level management’s facilitating adaptability on strategy execution in insurance companies in Kenya. The study targeted Kenyan insurance sector with a population of 436 middle managers. The study was guided by the positivism philosophy and used a descriptive and correlational research design. The population of study was 436 middle level managers in all the 49 insurance companies in Kenya. The sample size computed upon using the Yamane (1967) formula revealed a sample size of 209 respondents. The mean for facilitating adaptability ranged from 3.41 to 3.11. On the other hand, the standard deviation ranged from 0.571 to 0.767. The findings of the T-test show that the p-value of equality of variance is 0.029 which is less than 0.05 and this means that the variances are not assumed to be equal. The t-value for this study is 6.535 and the p-value for this t-value is 0.002. Because the p-value of 0.002 is less than the st...
A Doctoral Thesis by Maina Muchara, a Lecturer at USIU-AfricaThe study focused on Kenya’s horticu... more A Doctoral Thesis by Maina Muchara, a Lecturer at USIU-AfricaThe study focused on Kenya’s horticultural industry and the aspects of total quality, operations effectiveness and competitive advantage. The literature shows that total quality brings forth competitive advantage. However, most of that literature has come from developed countries. Researches carried out in less developed countries have shown contradictory results, with some showing that total quality brings forth competitive advantage, while others show it does not. This study aimed at understanding these contradictions, and coming out with tangible evidence of the effect of total quality to an organization’s capability to acquire competitive advantage. Incorporating operations effectiveness to the conceptual framework brought in new grounds of study in the total quality paradigm. The context under which the study was undertaken is highlighted by the materials concerning the horticultural industry in Kenya. The industry is seen as a vibrant and important sector of the economy. The growth of the sector in the last fifteen years has been phenomenal. However, the sector is beset with numerous challenges, the biggest being one of quality. The sector, therefore, provided very fertile grounds for this study. The literature review brought out factors of total quality, operations effectiveness and competitive advantage. The case and empirical studies point positive relationships between total quality and competitive advantage. Conceptually, it was assumed that there is a relationship between total quality and competitive advantage with operations effectiveness acting as an intervening variable. The research methodology brings out the approach that the study took. All scientific practices including data validation and effective analysis were undertaken. This was to ensure replicability and validity of the research. Further, factors that were found to have very strong correlation, or scoring low corrected-item total correlation, were dropped before analysis was undertaken. The major findings are presented and discussed comprehensively. The study shows that total quality has a strong and positive impact on competitive advantage. Further, that there is a strong relationship between operations effectiveness and total quality. This brings the study to new areas of knowledge in that it is shown that bringing in operations effectiveness to the equation, enhances competitive advantage so that operations management becomes an important component in strengthening an organization’s competitive advantage. However, this enhancement is found to be more pronounced at low levels of total quality implementation and less pronounced at high levels. In the Kenyan horticultural sector, it is discovered that the level of implementation of total quality is low. However, those implementing total quality are getting competitive advantage. This finding explains the contradiction seen in studies conducted in developing countries where organizations claiming to be quality oriented have posted different results. This study shows that it is not total quality that has been posting different results, but lack of effective implementation of total quality. A crucial finding is the poor score registered on the leadership index and the tendency of taking quality certification as an end by itself. It is demonstrated that most of the certified companies do not understand the philosophy behind quality management and, therefore, cannot implement it effectively. Further, the emergence of performance measurement as a powerful principle in the total quality paradigm for enhancing competitive advantage should encourage the government of Kenya on its preoccupation with performance contracts to government institutions. However, the value that ISO 9001 certification (one of the requirements in the performance contract) is bringing to the institutions against the enormous costs incurred is not validated. The research, therefore, recommends among other things, the appreciation and understanding of the total quality philosophy or any quality management system before embarking on implementation. On theory, policy and practice, the study has the implication that that operations effectiveness should be incorporated into the total quality paradigm, institutions should be encouraged to become total quality organizations, and that at low levels of total quality implementation, firms should be encouraged to focus on operations effectiveness. Future research could take the form of a study of government institutions or firms cutting across industries that are ISO 9001 certified, their level of implementing the quality management system, and the value the system has brought to the firms
This study aimed to determine how individualized consideration relates to talent management pract... more This study aimed to determine how individualized consideration relates to talent management practices. Using a convergent mixed methods design, the study population consisted of 2832 senior, middle, and lower management staff, with a sample size of 384 selected using a stratified proportionate random approach. Data was collected using a structured questionnaire and document analysis from insurance companies and academic journals. Statistical Package for the Social Sciences version 24 was used to analyse collected data. Descriptive statistics included frequencies, percentages, means, and standard deviations, while inferential statistics included multiple statistics such as Chi-square for independence, while correlations and regression analysis were carried out to test the study hypotheses. The study findings were presented in tables and figures. Qualitative data was analysed through the use of thematic analysis and presented in prose form. The study found a significant positive relat...
Background: The study examined the influence of implementation of employee empowerment on competi... more Background: The study examined the influence of implementation of employee empowerment on competitive advantage in hospitals within Nairobi. The study looked at the following aspects of employee empowerment; competence, teamwork, motivation, reward and recognition. Employee empowerment is derived from the Total Quality Management (TQM) principles bringing forth competitive advantage that results from high customer satisfaction levels, employee satisfaction and operations efficiency. Methods: A descriptive correlational research design that applied positivism philosophy. Data was collected from both private and public hospitals within Nairobi targeting patients who were admitted in these hospitals for more than three days during the study period and senior employees of the respective hospitals. There were 308 participants, 154 hospital employees and 154 patients from 31 hospitals within Nairobi. After institutional and individual consent was obtained, participants filled a self-admin...
A journal article by Dr. Maina Muchara, a Lecturer at the Chandaria School of Business in USIU - ... more A journal article by Dr. Maina Muchara, a Lecturer at the Chandaria School of Business in USIU - Africa
A lot has been said and written about leadership theories and the effectiveness of the same. No o... more A lot has been said and written about leadership theories and the effectiveness of the same. No other major contributor to organisational performance is focused on than leadership. But each individual is unique in her/his own ways. In the Kenyan context, the landscape has been turned upside down. From a male dominated sector where all vice chancellors of the public universities were men, now plethora of female vice chancellors can be counted from the public to the private universities almost in equal numbers. The performance of management of the various universities has ranged from mediocre to exceptional. Some management systems and leadership styles that could be replicated must be hidden somewhere. In this realm of knowledge, it therefore portends great danger if one was to prescribe a one-fits-all dose of the applicable leadership style in our higher education set up. But that is the very essence of science, to search and discover the discernible patterns that can be replicated ...
Purpose: this study examined the influence of transformational leadership on employee job satisfa... more Purpose: this study examined the influence of transformational leadership on employee job satisfaction. In this leadership style, the leader enhances the motivation, moral and performance of his follower group. The paper provides a conceptual discussion of value based leadership in management and business practices. Descriptive survey design was adopted. The study sample comprised of 400 employees working in all levels in various companies listed at NSE. Stratified sampling technique was used to select the study respondents. The study utilized both descriptive and inferential statistics. The study used factor analysis through principal component analysis and varimax rotation method to generate factor scores for each construct. Multiple linear regression was used to test the study hypothesis. The findings show that a manager who promote and adhere to company values and mission and inspires employees to follow them. It also established that managers allow employee opinions when seekin...
Hospital quality comprises of technical and functional components. What is in the purview of the ... more Hospital quality comprises of technical and functional components. What is in the purview of the patient is the functional quality. The patient makes a choice of hospital depending on this functional quality. On the other hand, doctors and Medical Insurance Providers have access to data on technical (clinical) quality. Doctors and Medical Insurance Providers have close interactions with the patients. Data was collected from patients, the doctors who admitted the patients and the Medical Insurance Providers who provided cover for these patients in eligible private hospitals across Kenya using a modified SERVQUAL tool that is based on the identification of the expectation-experience gap. Descriptive and inferential analyses were done. Four dimensions(Interpersonal, Environment of Care, Administrative and Access) were regressed against future behavioral intention (intention to return should the need arise as well as intention to refer others favorably) for patients, doctors and Medical...
The devolved system of governance was adopted to ensure development in all regions and effectiven... more The devolved system of governance was adopted to ensure development in all regions and effectiveness in service delivery for all Kenyans. This purpose of the study was to evaluate the functions of regulatory bodies on performance of county governments in Kenya.The study used a positivist research philosophy. The design methods used include the descriptive and explanatory cross-sectional survey method. The unit of analysis was the county governments. The counties in which data was collected helped in generalization of findings to all the Kenyan 47 counties. The unit of observation was county officials who included Governors, deputy Governors, County executive committee members, County secretaries, deputy County secretaries and MCAs.For this study, a sample of 354was arrived at. Simple random sampling method was adopted for the selection of the study participants. The study used a questionnaire for collection of primary data. Data analysis was done with the help of a statistical analy...
Transforming Higher Education: Opportunities and …, 2010
... With the advent of the new approach to governance at the university, President Kibaki allowed... more ... With the advent of the new approach to governance at the university, President Kibaki allowed other individuals other than himself to be the chancellor in several public universities exceptMasinde Muliro in ... This usually sets up being trapped in what I call the curse of Moses. ...
The devolved system of governance was adopted to ensuredevelopment in all regions and effectivene... more The devolved system of governance was adopted to ensuredevelopment in all regions and effectiveness in service delivery for allKenyans. Thispurpose of the study was to examine the inclusiveness of employees on performance of county governments in Kenya and further evaluate the moderating effect of political environment on corporate governance and performance of county governments in Kenya.The design methods used include the descriptive and explanatory cross-sectional survey method. The unit of analysis was the county governments. The counties in which data was collected helped in generalization of findings to all the Kenyan 47 counties. The unit of observation was county officials who included Governors, deputy Governors, County executive committee members, County secretaries, deputy County secretaries and MCAs.For this study, a sample of 354was arrived at. Simple random sampling method was adopted for the selection of the study participants. The study used a questionnaire for colle...
Purpose: The purpose of this study was to investigate the effects of power distance on ICT strate... more Purpose: The purpose of this study was to investigate the effects of power distance on ICT strategic alignment in Kenya’s commercial banks. Methodology: The study adopted the positivism research philosophy and descriptive correlational research design. The study’s population was the 43 commercial banks registered and licensed to operate in Kenya. To select the sample, the study used Yamane (2001) to calculate a sample of 215 senior managers of commercial banks. Further, the study used purposive sampling technique to select the managers to be included in the sample. The study used primary data for analysis which was collected using self-administered questionnaires. The study used three types of data analysis methods namely, descriptive analysis, factor analysis and multiple linear regression. The results from descriptive analysis were presented in form of frequencies, percentages and graphs, while the results from regression analysis were presented in tables. Results: The findings re...
International Journal of Research in Business and Social Science (2147- 4478)
It is estimated that emerging economies will get over 1 billion international tourists by the yea... more It is estimated that emerging economies will get over 1 billion international tourists by the year 2030. Strategic management researchers have severally recommended credible research in the area of strategy-structure coalignment in the hospitality industry. The purpose of this study was to analyze the influence of differentiation strategy-firm structure coalignment on performance of star rated hotels in Kenya. This study adopted positivism research philosophy and a descriptive-correlative research design. The population consisted of general managers and functional managers from Kenya’s three, four and five star rated vacation and town hotels as at 2018. Multi-stage sampling that included proportionate stratified sampling and simple random sampling was used. 267 hotel managers were sampled out of which 253 managers responded. The extent to which the hotels were pursuing differentiation strategy was measured by an analysis of the responses to the multi-item Likert scale questionnaire....
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Papers by Maina Muchara