Papers by Jurate Danieliene
Economics & Education
The gas station business enterprises are constantly trying to find ways to influence customers th... more The gas station business enterprises are constantly trying to find ways to influence customers through a variety of services and improve the level of these services, which will ultimately lead to customer satisfaction. Assessing the quality of customer service becomes a prerequisite for this gas station business. This research paper is a theoretical and practical review of SERVQUAL and the Retail Service Quality Scale (RSQS) as a tool for measuring service quality in the gas station sector. The aim of the research is to determine and evaluate the quality of customer service in a network of Lithuanian gas stations. The theoretical part of the article analyses the quality of customer service, its evaluation models and factors, as well as means of assurance in the field of retail trade – in the network of petrol stations. The methodological part presents and describes the access, procedure, instruments and methods of data processing and presentation of the conducted research. The resea...
SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference, 2018
It is believed that the greatest impact on health is done by lifestyle, which is perceived as the... more It is believed that the greatest impact on health is done by lifestyle, which is perceived as the habits and customs as the whole, exposed and amplified by socialization process during all human life. The research problem is formulated under the following main question: How healthy lifestyle is expressed when studying at a higher education institution? The aim of the research - to reveal the healthy lifestyle expression of students in tourism and recreation study programmes in the context of individual values. Research methodological substantiation: quantitative and qualitative research accessibility. Methods: individual expert interview (with higher school representatives) and anonymous questionnaire (students). It was established that: the main determinants of a healthy lifestyle are qualities of character, lifestyle, social environment, motivation, knowledge, communication with parents, other family members and surrounding people; the student’s choice of lifestyle is mostly deter...
SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference, 2019
In order to reveal the complementarity of business models, the factors that determine it in incom... more In order to reveal the complementarity of business models, the factors that determine it in incoming tourism, and to prepare the conceptual model, the following discussion questions should be answered (the research problem is formulated by presenting questions in theoretical context): what is a business model and its structure?; what is business model complementarity?; what traits and identification characteristics are characteristic of it?; what factors determine business model complementarity in incoming tourism? The aim of the research – theoretically substantiate the traits and characteristics of business model complementarity and the factors that determine it in incoming tourism by preparing a conceptual model. Research methods: systematic analysis of scientific literature, comparative analysis. The key results of the research: the concepts and structures of a business model, complementarity and business model complementarity are defined by systematising conceptual insights, in...
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Papers by Jurate Danieliene