In the past decade, there has been a steady increase in the importance of collaboration to value ... more In the past decade, there has been a steady increase in the importance of collaboration to value creation in organizations, which has given rise to a new research field. Collaboration Engineering aims to model, design, and deploy repeatable collaboration processes to be executed by practitioners themsleves of high-value recurring collaborative tasks. Thus the aim of collaboration engineering is to create ready made designs for group processes. A key concept in Collaboration Engineering is a thinkLet–a codified facilitation intervention in a ...
International Journal of Human-Computer Studies, 2006
Organizations increasingly use collaborative teams in order to create value for their stakeholder... more Organizations increasingly use collaborative teams in order to create value for their stakeholders. This trend has given rise to a new research field: Collaboration Engineering. The goal of Collaboration Engineering is to design and deploy processes for high-value recurring collaborative tasks, and to design these processes such that practitioners can execute them successfully without the intervention of professional facilitators. One of the key concepts in Collaboration Engineering is the thinkLet-a codified facilitation technique that creates a predictable pattern of collaboration. Because thinkLets produce a predictable pattern of interactions among people working together toward a goal they can be used as snap-together building blocks for team process designs. This paper presents an analysis of the thinkLet concept and proposes a conceptual object model of a thinkLet that may inform further developments in Collaboration Engineering.
Een van de projecten van DECIS (Delft Cooperation on Intelligent Systems) is Combined Systems (CS... more Een van de projecten van DECIS (Delft Cooperation on Intelligent Systems) is Combined Systems (CS). In dit project wordt onderzocht met welke technologie en technieken de beslisketens die een rol spelen in complexe processen zoveel mogelijk geautomatiseerd kunnen worden. Daarbij staan systemen voor crisisbeheersing en smart traffic centraal. In de eerste fase van het project is veel aandacht besteed aan de technologie-kant. In de tweede fase van het project moet duidelijk worden hoe dit omgezet kan worden naar diensten voor de gebruikers. Om deze tweede fase te kunnen uitvoeren heeft DECIS de Faculteit TBM van de Technische Universiteit Delft (TUD/TBM) verzocht ondersteuning te leveren. In de offerte van 7 februari 2005 is de door TU Delft voorgestelde aanpak nader toegelicht. In dit rapport wordt het verloop van het project beschreven waaronder de resultaten van een elektronische brainstorm systeem [EBS] sessie met potentiele gebruikers in de zogenaamde Group Decision Room [GDR]....
Process support for the development and maintenance of e-projects in organizations is increasingl... more Process support for the development and maintenance of e-projects in organizations is increasingly important because systems evolve and become entwined with other systems. The focus of this paper is on support that enables constant updating of requirements after an initial set of requirements has been produced. An approach termed Up-front Requirements Modeling for E-projects (URME) aims to provide a process-based approach enabling organizations to react in a timely and appropriate fashion to changing circumstances. It empowers stakeholders to maintain and improve information systems and the services that these systems offer. In particular the paper reports on modifying URME to include a Collaboration Engineering (CE) technique known as thinkLets. Inclusion of thinkLet-based process designs allows for codification and promises re-use of group processes. The paper reports on experiences of applying thinkLets in an existing local government e-project in Alexandria, Egypt. The experienc...
textabstractDe analyse van de coordinatie en evolutie van mondiale interorganisationele netwerken... more textabstractDe analyse van de coordinatie en evolutie van mondiale interorganisationele netwerken die het vervoer van personen regelen staan centraal in deze dissertatie. De reisagent- en luchtvaartnetwerken maken deel uit van een van de grootste en oudste mondiale economische sectoren: toerisme. Van netwerken wordt verondersteld dat ze flexibele, hoogst adaptieve structuren zijn die samenwerking bevorderen. Het interorganisationele netwerk dat op het globale niveau werd onderzocht was echter in hoge mate inert, er waren veel spanningen en conflicten en er werd niet samengewerkt. Op het nationale niveau bleek dezelfde netwerkstructuur veel innovaties en terugkoppelingen in de economie te realiseren. Antwoorden op deze schijnbaar tegenstrijdige conclusies richten zich op de manier waarop de reissector is ingebed in institutionele arrangementen, de vormen van coordinatie die de distributie relatie aansturen en de karakteristieken en structuur van interorganisationele en interpersoonli...
Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences Track 1 Volume 01, 2005
... Jaco H. Appelman & Jasmina van Driel Faculty of Technology, Policy and Management Delft U... more ... Jaco H. Appelman & Jasmina van Driel Faculty of Technology, Policy and Management Delft University of Technology The Netherlands [email protected] ... Some people from the Port Warden office 1 We are indebted to Gert Jan de Vreede for this observation. ...
37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, 2004
Abstract Now that GSS (group support systems) have been commercialized and are present in an incr... more Abstract Now that GSS (group support systems) have been commercialized and are present in an increasing number of organizational settings, sustained use of GSS within organizations is an important subject of research. One of the aspects of GSS use that clearly poses challenges for organizations concerns GSS session design. ThinkLets are chunked facilitation techniques that can be used as building blocks for GSS sessions. In order to develop a library of useful thinkLets for organizations to use, this study researched ...
37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, 2004
The main challenge in the first phase of designing mobile services is eliciting user requirements... more The main challenge in the first phase of designing mobile services is eliciting user requirements. We propose a repeatable process for eliciting user requirements based on the literature on requirements engineering and group support systems. We applied the repeatable process in three sessions to elicit user requirements for a mobile information service on a UMTS testbed. The sessions resulted in ideas for services that are highly valued by potential users and criteria for when they will or will not use the service.
Simulation is often seen as a powerful, but time consuming research instrument. We think that by ... more Simulation is often seen as a powerful, but time consuming research instrument. We think that by employing simulation building blocks it is possible to use simulation in joint design meetings. We reflect on field experiments where this approach was tested and discuss how these findings inform the design of the joint design meeting. We aim to offer the first contours of an approach that could deliver a jointly designed simulation model in one day.
2009 Second International Conference on Infrastructure Systems and Services: Developing 21st Century Infrastructure Networks (INFRA), 2009
Page 1. ># 40 < 1 ICT -support for Crisis management: A case based approach Jaco Appelman1,... more Page 1. ># 40 < 1 ICT -support for Crisis management: A case based approach Jaco Appelman1,Rafael Gonzalez1, and Alexander Verbraeck1 ... In this paper the focus in on interoperability where technology verification is concerned (Briggs et.al. 1999, Briggs et.al. 2009). ...
In the past decade, there has been a steady increase in the importance of collaboration to value ... more In the past decade, there has been a steady increase in the importance of collaboration to value creation in organizations, which has given rise to a new research field. Collaboration Engineering aims to model, design, and deploy repeatable collaboration processes to be executed by practitioners themsleves of high-value recurring collaborative tasks. Thus the aim of collaboration engineering is to create ready made designs for group processes. A key concept in Collaboration Engineering is a thinkLet–a codified facilitation intervention in a ...
International Journal of Human-Computer Studies, 2006
Organizations increasingly use collaborative teams in order to create value for their stakeholder... more Organizations increasingly use collaborative teams in order to create value for their stakeholders. This trend has given rise to a new research field: Collaboration Engineering. The goal of Collaboration Engineering is to design and deploy processes for high-value recurring collaborative tasks, and to design these processes such that practitioners can execute them successfully without the intervention of professional facilitators. One of the key concepts in Collaboration Engineering is the thinkLet-a codified facilitation technique that creates a predictable pattern of collaboration. Because thinkLets produce a predictable pattern of interactions among people working together toward a goal they can be used as snap-together building blocks for team process designs. This paper presents an analysis of the thinkLet concept and proposes a conceptual object model of a thinkLet that may inform further developments in Collaboration Engineering.
Een van de projecten van DECIS (Delft Cooperation on Intelligent Systems) is Combined Systems (CS... more Een van de projecten van DECIS (Delft Cooperation on Intelligent Systems) is Combined Systems (CS). In dit project wordt onderzocht met welke technologie en technieken de beslisketens die een rol spelen in complexe processen zoveel mogelijk geautomatiseerd kunnen worden. Daarbij staan systemen voor crisisbeheersing en smart traffic centraal. In de eerste fase van het project is veel aandacht besteed aan de technologie-kant. In de tweede fase van het project moet duidelijk worden hoe dit omgezet kan worden naar diensten voor de gebruikers. Om deze tweede fase te kunnen uitvoeren heeft DECIS de Faculteit TBM van de Technische Universiteit Delft (TUD/TBM) verzocht ondersteuning te leveren. In de offerte van 7 februari 2005 is de door TU Delft voorgestelde aanpak nader toegelicht. In dit rapport wordt het verloop van het project beschreven waaronder de resultaten van een elektronische brainstorm systeem [EBS] sessie met potentiele gebruikers in de zogenaamde Group Decision Room [GDR]....
Process support for the development and maintenance of e-projects in organizations is increasingl... more Process support for the development and maintenance of e-projects in organizations is increasingly important because systems evolve and become entwined with other systems. The focus of this paper is on support that enables constant updating of requirements after an initial set of requirements has been produced. An approach termed Up-front Requirements Modeling for E-projects (URME) aims to provide a process-based approach enabling organizations to react in a timely and appropriate fashion to changing circumstances. It empowers stakeholders to maintain and improve information systems and the services that these systems offer. In particular the paper reports on modifying URME to include a Collaboration Engineering (CE) technique known as thinkLets. Inclusion of thinkLet-based process designs allows for codification and promises re-use of group processes. The paper reports on experiences of applying thinkLets in an existing local government e-project in Alexandria, Egypt. The experienc...
textabstractDe analyse van de coordinatie en evolutie van mondiale interorganisationele netwerken... more textabstractDe analyse van de coordinatie en evolutie van mondiale interorganisationele netwerken die het vervoer van personen regelen staan centraal in deze dissertatie. De reisagent- en luchtvaartnetwerken maken deel uit van een van de grootste en oudste mondiale economische sectoren: toerisme. Van netwerken wordt verondersteld dat ze flexibele, hoogst adaptieve structuren zijn die samenwerking bevorderen. Het interorganisationele netwerk dat op het globale niveau werd onderzocht was echter in hoge mate inert, er waren veel spanningen en conflicten en er werd niet samengewerkt. Op het nationale niveau bleek dezelfde netwerkstructuur veel innovaties en terugkoppelingen in de economie te realiseren. Antwoorden op deze schijnbaar tegenstrijdige conclusies richten zich op de manier waarop de reissector is ingebed in institutionele arrangementen, de vormen van coordinatie die de distributie relatie aansturen en de karakteristieken en structuur van interorganisationele en interpersoonli...
Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences Track 1 Volume 01, 2005
... Jaco H. Appelman & Jasmina van Driel Faculty of Technology, Policy and Management Delft U... more ... Jaco H. Appelman & Jasmina van Driel Faculty of Technology, Policy and Management Delft University of Technology The Netherlands [email protected] ... Some people from the Port Warden office 1 We are indebted to Gert Jan de Vreede for this observation. ...
37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, 2004
Abstract Now that GSS (group support systems) have been commercialized and are present in an incr... more Abstract Now that GSS (group support systems) have been commercialized and are present in an increasing number of organizational settings, sustained use of GSS within organizations is an important subject of research. One of the aspects of GSS use that clearly poses challenges for organizations concerns GSS session design. ThinkLets are chunked facilitation techniques that can be used as building blocks for GSS sessions. In order to develop a library of useful thinkLets for organizations to use, this study researched ...
37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the, 2004
The main challenge in the first phase of designing mobile services is eliciting user requirements... more The main challenge in the first phase of designing mobile services is eliciting user requirements. We propose a repeatable process for eliciting user requirements based on the literature on requirements engineering and group support systems. We applied the repeatable process in three sessions to elicit user requirements for a mobile information service on a UMTS testbed. The sessions resulted in ideas for services that are highly valued by potential users and criteria for when they will or will not use the service.
Simulation is often seen as a powerful, but time consuming research instrument. We think that by ... more Simulation is often seen as a powerful, but time consuming research instrument. We think that by employing simulation building blocks it is possible to use simulation in joint design meetings. We reflect on field experiments where this approach was tested and discuss how these findings inform the design of the joint design meeting. We aim to offer the first contours of an approach that could deliver a jointly designed simulation model in one day.
2009 Second International Conference on Infrastructure Systems and Services: Developing 21st Century Infrastructure Networks (INFRA), 2009
Page 1. ># 40 < 1 ICT -support for Crisis management: A case based approach Jaco Appelman1,... more Page 1. ># 40 < 1 ICT -support for Crisis management: A case based approach Jaco Appelman1,Rafael Gonzalez1, and Alexander Verbraeck1 ... In this paper the focus in on interoperability where technology verification is concerned (Briggs et.al. 1999, Briggs et.al. 2009). ...
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