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Ita Richardson

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Papers by Ita Richardson

Adept–a software process appraisal method for small to medium-sized Irish software development organisations

by Gerry Coleman and Ita Richardson

In this paper we describe the appraisal method that was developed by Lero (the Irish Software Eng... more In this paper we describe the appraisal method that was developed by Lero (the Irish Software Engineering Research Centre) and Dundalk Institute of Technology (DkIT) to assess software processes within small to medium-sized Irish software organisations that have little or no experience of software process improvement (SPI) programmes. We developed a method, called Adept, through investigating the key factors that contribute to an effective software assessment method, reflecting the desires of Irish SMEs in terms of providing a "manageable" approach to SPI and through expanding upon the Express Process Appraisal (EPA) method [1] to fulfil these objectives.

Global Software Engineering: A Software Process Approach

by Valentine (Val) Casey and Ita Richardson

Our research has shown that many companies are struggling with the successful implementation of g... more Our research has shown that many companies are struggling with the successful implementation of global software engineering, due to temporal, cultural and geographical distance, which causes a range of factors to come into play. For example, cultural, project management and communication difficulties continually cause problems for software engineers and project managers. While the implementation of efficient software processes can be used to improve the quality of the software product, published software process models do not cater explicitly for the recent growth in global software engineering. Our thesis is that global software engineering factors should be included in software process models to ensure their continued usefulness in global organisations. Based on extensive global software engineering research,we have developed a software process, Global Teaming, which includes specific practices and sub-practices. The purpose is to ensure that requirements for successful global software engineering are stipulated so that organisations can ensure successful implementation of global software engineering.

Outsourcing Destination: Remote Project Managers Perspective (Full Paper)

by Valentine (Val) Casey and Ita Richardson

Our research rather than focusing on the requirements of Western based organisations outsourcing ... more Our research rather than focusing on the requirements of Western based organisations outsourcing or offshoring software development considers the factors that are relevant for the recipients of this work and in particular the perspective of the remote project manager. To achieve this objective we have undertaken research with three Indian based software development organisations. Our results are focused on the specific issues which were relevant for the establishment and operation of Indian based GSD teams. The perspective is that of the Indian Project Manager and the contribution they and their teams make along with the problems they encounter and overcome. Given the nature of this work it was considered appropriate to implement a qualitative inductive approach. To this end the use of a sophisticated grounded theory based strategy was selected and implemented. Given the inductive nature of our research our findings are structured under three main headings which emerged from the analysis of the data. These headings are Team Selection and Establishment, Team Operation and Level of Attrition. The team selection section presents the key factors and issues this research identified which were relevant for the selection of Indian based software development teams. It goes on to outline how these teams were effectively established. The team operation section considers dealing with distance and the use of communication tools. It also considers the experience of Indian based Project Managers dealing with Western colleagues and clients. The level of attrition section focuses on a very serious problem which was highlighted by our study. This is how can software organisations based in India hold on to their existing staff in what is a very volatile labour market?

Research directions for global software engineering-where to next?

Journal of Software: Evolution and Process, 2010

It is interesting to note the patterns of GSE research-where it has come from and where it is goi... more It is interesting to note the patterns of GSE research-where it has come from and where it is going. When the international GSE community commenced our research into GSE, we did so with an expectation that the problems that were being experienced were because of issues that belonged to software engineering. This, we discovered, was not the case. In fact, what we found was that many of the problems were social issues. We noted that global distance-temporal, linguistic, cultural and geographical-is important when setting up GSE teams. We discovered that teams did not know how to communicate with each other due to linguistic differences and misuse of communication tools. We realized that there was a need to discuss methods of collaboration 'up front'. Employees in the outsourced companies were concerned about their job security which also caused project issues. Cultural distance, which results in a misunderstanding of how team members from other cultures work, affects the output. Some, but not many of the problems, were hardcore software engineering issues. None of this devalues the research which has been carried out by GSE researchers-in fact, it has provided us with a much needed understanding of what exactly is happening within the industry, thus giving us a strong basis for moving forward.

A Multi-layer Approach for Customizing Business Services

by Ita Richardson and Yehia Taher

Lecture Notes in Business Information Processing, 2011

The reusability of services is a cornerstone of the Service-Oriented Architecture design paradigm... more The reusability of services is a cornerstone of the Service-Oriented Architecture design paradigm as it leads to a reduction in the costs associated with software development, integration and maintenance. However, reusability is difficult to achieve in practice as services are either too generic or overspecified for the tasks they are required to complete. This paper presents our work in defining an approach for achieving service reusability in Service-Based Applications (SBAs) by decomposing the reusability requirements into two layers and then into separate views that allow the customization of business policies, quality of service, tasks and control (i.e., orchestration/choreography) parameters. The objective of defining such an approach is to provide an appropriate solution that will guide the customization of a service's functional and non-functional properties to allow it to be reused in different business contexts.

Distributed development

Proceeding of the 28th international conference on Software engineering - ICSE '06, 2006

The Global Studio Project integrated the work of Software Engineering students spread across four... more The Global Studio Project integrated the work of Software Engineering students spread across four countries into a single project and represented, for most of the students, their first major "real-world" development experience. Interviews indicated that the major areas of learning were informal skills that included learning to establish and work effectively within a team, learning how to react quickly to frequent changes in requirements, architecture and organization, and learning to manage and optimize communications. Since all these skills require rapid reaction to unpredictable factors, we view them as improvisation and discuss the role of experiential education in facilitating improvisation.

Service science: introducing service networks performance analytics

Although services are delivered across dispersed complex service eco-systems, monitoring performa... more Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics within the discipline of service science. The paper provides a comprehensive account for the need to introduce modelling techniques to address the significant research void and explains how actor network theory (ANT) can be introduced as one of the core theories to examine service operations and performance. ANT sets out to develop an understanding on both how and why networks exist and to understand processes co-creation between human and non-human actors. By examining performance, this paper draws our attention towards the need to formulate methods to examine service network key performance indicators and the need to model service interaction, structure, and behaviour which impact on performance and consequently on service evolution.

Service Research Challenges and Solutions for the Future Internet

Lecture Notes in Computer Science, 2010

Entrepreneurship education : A mechanism for engaging and exchanging with the small business sector

Purpose – The focus of this paper is to highlight the synergies and mutual benefits associated wi... more Purpose – The focus of this paper is to highlight the synergies and mutual benefits associated with a range of entrepreneurship education initiatives for a combination of internal and external stakeholders. Design/methodology/approach – The paper provides a description of four entrepreneurship education initiatives in operation at the University of Limerick, Ireland. Detail on the objectives of the initiatives, the content,

Title: Analysis of Current Programmes

by Dimka Karastoyanova, Barbara Pernici, Florian Rosenberg, Claudia Grigore, and Ita Richardson

Identification of Software Process Knowledge Management

Software Process: Improvement and Practice, 2002

The effective and explicit management of knowledge has been presented as a key factor in the surv... more The effective and explicit management of knowledge has been presented as a key factor in the survival of companies in current business environments. The software development business is no different. The authors of this paper investigated two software processes in three small software development companies to identify the explicit and tacit knowledge management in these processes. They examine their findings under the four knowledge management categories of creation, storing, sharing and leverage. In many cases, while the knowledge exists, it is not made explicit within the organization. Making the knowledge explicit should make the software processes more effective. Therefore, the authors make recommendations for the small software development company as to how to do this. Whether this approach can ultimately help the small software development company to move to higher levels of maturity is a research question which needs to be further explored.

Regulated software development–an onerous transformation

by Ita Richardson and Xiaofeng Wang

Software development within regulated settings is becoming more and more common place. Compliance... more Software development within regulated settings is becoming more and more common place. Compliance typically involves saying what you do and doing what you say. However, in some domains, especially safety-critical ones, it needs to be more than simply following the rules, and should be something which everybody in the organisation supports in their daily tasks. This can be difficult to achieve and requires an organisational transformation, but once begun, sets the foundation on which the software development process can evolve.

SPI Models: What Characteristics Are Required for Small Software Development Companies?

Lecture Notes in Computer Science, 2002

There is a need for small indigenous software companies to improve their software process. Conseq... more There is a need for small indigenous software companies to improve their software process. Consequently, much has been written highlighting the deficiencies in the more popular Software Process Improvement (SPI) models where the small company is concerned. However, there has been little discussion about the characteristics that should be included in SPI models to make them useful for the small company. In this paper, the author proposes an SPI model for use in small software development companies. The eight characteristics that were required to exist in the model are examined and reasons for their successful inclusion presented.

Lean/agile software development methodologies in regulated environments–state of the art

by Ita Richardson and Xiaofeng Wang

Lean Enterprise Software and Systems, 2010

Choosing the appropriate software development methodology is something which continues to occupy ... more Choosing the appropriate software development methodology is something which continues to occupy the minds of many IT professionals. The introduction of “Agile” development methodologies such as XP and SCRUM held the promise of improved software quality and reduced delivery times. Combined with a Lean philosophy, there would seem to be potential for much benefit. While evidence does exist to support many of the Lean/Agile claims, we look here at how such methodologies are being adopted in the rigorous environment of ...

Quality: Attitudes and Experience Within the Irish Software Industry

Lecture Notes in Computer Science, 2005

The Irish software industry is facing a new challenge. Prior to this, Ireland had emerged as one ... more The Irish software industry is facing a new challenge. Prior to this, Ireland had emerged as one of the leading software exporters in the world. Then came the downturn in the global economy, the burst of the 'dot com' bubble and now Ireland faces competition in the form of developing third world economies. The Irish software industry will struggle to compete with the vast, skilled but cheap labour force that these economies can offer in abundance. Is there any other field in which the Irish software industry can compete? Quality in Ireland had traditionally only been applied to the manufacturing industry. However, since the continued development of the Irish software industry, have the Irish software community taken software quality seriously enough? This paper presents the results of research conducted with members of the Irish software community to gauge their attitudes and opinions towards software quality.

Problems Encountered When Implementing Agile Methods in a Very Small Company

Communications in Computer and Information Science, 2008

This paper presents a case study carried out in a very small company in Ireland, Sporting Softwar... more This paper presents a case study carried out in a very small company in Ireland, Sporting Software Ltd. The authors had access to Sporting Software Ltd. while the company was implementing eXtreme Programming when developing a new product. We discuss how the implementation was carried out and what went wrong; with the company itself ultimately declaring that the implementation was

Adaptation of service based applications: a maintenance process

by Ita Richardson and Patricia Lago

Lero, the Irish Software Engineering Research Centre, Limerick, Ireland, Tech. Rep. Lero-TR-2010-08, 2010

Abstract—In this work, we identified activities relevant to the adaptation of Service Based Appli... more Abstract—In this work, we identified activities relevant to the adaptation of Service Based Applications (SBAs) from existing service engineering approaches as well as activities relevant to the software maintenance process. We then mapped these two sets of activities to a reference life-cycle model from a Large European project. The results highlight the software maintenance techniques that can be reused or tailored for SBA adaptation, and point out the gaps that demand further research. The findings of this research may provide ...

Problem Based Learning in the Software Engineering Classroom

2009 22nd Conference on Software Engineering Education and Training, 2009

Software engineering lecturers are faced with the teaching of concepts which sometimes are not ea... more Software engineering lecturers are faced with the teaching of concepts which sometimes are not easy for inexperienced students to understand. Therefore, it can be useful to consider and use non-traditional teaching methods which can improve students' learning. In this paper, we discuss problem-based learning and how its use can improve students' understanding of concepts. We present factors which should exist in 'pure' problem-based learning. We then describe how one of the authors used problem-based learning in a class who were required to understand information flows through software engineering diagramming techniques, with the ultimate view to being able to analyse and design computerized information systems. This problem-based learning class was observed and analysed by the second author. The analysis presented focuses on the problem-based learning factors, how they were implemented in class, and the strengths and weaknesses of the use of problem-based learning in this way. In conclusion, the authors discuss how the teaching could be improved through modifying the teaching method for a future class in which problem-based learning will be used. This modification is expected to enhance the students' learning and their experience.

Preparing Students for Software Engineering Research

20th Conference on Software Engineering Education & Training (CSEET'07), 2007

Educating software engineers of the future: Software quality research through problem-based learning

by Ita Richardson, Stephen Seidman, and Louise Reid

2011 24th IEEE-CS Conference on Software Engineering Education and Training (CSEE&T), 2011

Software Engineering graduates are expected to enter the workforce with both technical and soft s... more Software Engineering graduates are expected to enter the workforce with both technical and soft skills. In addition, software quality is a topic that is becoming increasingly important both because of educational and industry requirements. Software engineering lecturers need to bring their research into the classroom. Bringing all of these together can pose the lecturer with a dilemma that is not

Adept–a software process appraisal method for small to medium-sized Irish software development organisations

by Gerry Coleman and Ita Richardson

In this paper we describe the appraisal method that was developed by Lero (the Irish Software Eng... more In this paper we describe the appraisal method that was developed by Lero (the Irish Software Engineering Research Centre) and Dundalk Institute of Technology (DkIT) to assess software processes within small to medium-sized Irish software organisations that have little or no experience of software process improvement (SPI) programmes. We developed a method, called Adept, through investigating the key factors that contribute to an effective software assessment method, reflecting the desires of Irish SMEs in terms of providing a "manageable" approach to SPI and through expanding upon the Express Process Appraisal (EPA) method [1] to fulfil these objectives.

Global Software Engineering: A Software Process Approach

by Valentine (Val) Casey and Ita Richardson

Our research has shown that many companies are struggling with the successful implementation of g... more Our research has shown that many companies are struggling with the successful implementation of global software engineering, due to temporal, cultural and geographical distance, which causes a range of factors to come into play. For example, cultural, project management and communication difficulties continually cause problems for software engineers and project managers. While the implementation of efficient software processes can be used to improve the quality of the software product, published software process models do not cater explicitly for the recent growth in global software engineering. Our thesis is that global software engineering factors should be included in software process models to ensure their continued usefulness in global organisations. Based on extensive global software engineering research,we have developed a software process, Global Teaming, which includes specific practices and sub-practices. The purpose is to ensure that requirements for successful global software engineering are stipulated so that organisations can ensure successful implementation of global software engineering.

Outsourcing Destination: Remote Project Managers Perspective (Full Paper)

by Valentine (Val) Casey and Ita Richardson

Our research rather than focusing on the requirements of Western based organisations outsourcing ... more Our research rather than focusing on the requirements of Western based organisations outsourcing or offshoring software development considers the factors that are relevant for the recipients of this work and in particular the perspective of the remote project manager. To achieve this objective we have undertaken research with three Indian based software development organisations. Our results are focused on the specific issues which were relevant for the establishment and operation of Indian based GSD teams. The perspective is that of the Indian Project Manager and the contribution they and their teams make along with the problems they encounter and overcome. Given the nature of this work it was considered appropriate to implement a qualitative inductive approach. To this end the use of a sophisticated grounded theory based strategy was selected and implemented. Given the inductive nature of our research our findings are structured under three main headings which emerged from the analysis of the data. These headings are Team Selection and Establishment, Team Operation and Level of Attrition. The team selection section presents the key factors and issues this research identified which were relevant for the selection of Indian based software development teams. It goes on to outline how these teams were effectively established. The team operation section considers dealing with distance and the use of communication tools. It also considers the experience of Indian based Project Managers dealing with Western colleagues and clients. The level of attrition section focuses on a very serious problem which was highlighted by our study. This is how can software organisations based in India hold on to their existing staff in what is a very volatile labour market?

Research directions for global software engineering-where to next?

Journal of Software: Evolution and Process, 2010

It is interesting to note the patterns of GSE research-where it has come from and where it is goi... more It is interesting to note the patterns of GSE research-where it has come from and where it is going. When the international GSE community commenced our research into GSE, we did so with an expectation that the problems that were being experienced were because of issues that belonged to software engineering. This, we discovered, was not the case. In fact, what we found was that many of the problems were social issues. We noted that global distance-temporal, linguistic, cultural and geographical-is important when setting up GSE teams. We discovered that teams did not know how to communicate with each other due to linguistic differences and misuse of communication tools. We realized that there was a need to discuss methods of collaboration 'up front'. Employees in the outsourced companies were concerned about their job security which also caused project issues. Cultural distance, which results in a misunderstanding of how team members from other cultures work, affects the output. Some, but not many of the problems, were hardcore software engineering issues. None of this devalues the research which has been carried out by GSE researchers-in fact, it has provided us with a much needed understanding of what exactly is happening within the industry, thus giving us a strong basis for moving forward.

A Multi-layer Approach for Customizing Business Services

by Ita Richardson and Yehia Taher

Lecture Notes in Business Information Processing, 2011

The reusability of services is a cornerstone of the Service-Oriented Architecture design paradigm... more The reusability of services is a cornerstone of the Service-Oriented Architecture design paradigm as it leads to a reduction in the costs associated with software development, integration and maintenance. However, reusability is difficult to achieve in practice as services are either too generic or overspecified for the tasks they are required to complete. This paper presents our work in defining an approach for achieving service reusability in Service-Based Applications (SBAs) by decomposing the reusability requirements into two layers and then into separate views that allow the customization of business policies, quality of service, tasks and control (i.e., orchestration/choreography) parameters. The objective of defining such an approach is to provide an appropriate solution that will guide the customization of a service's functional and non-functional properties to allow it to be reused in different business contexts.

Distributed development

Proceeding of the 28th international conference on Software engineering - ICSE '06, 2006

The Global Studio Project integrated the work of Software Engineering students spread across four... more The Global Studio Project integrated the work of Software Engineering students spread across four countries into a single project and represented, for most of the students, their first major "real-world" development experience. Interviews indicated that the major areas of learning were informal skills that included learning to establish and work effectively within a team, learning how to react quickly to frequent changes in requirements, architecture and organization, and learning to manage and optimize communications. Since all these skills require rapid reaction to unpredictable factors, we view them as improvisation and discuss the role of experiential education in facilitating improvisation.

Service science: introducing service networks performance analytics

Although services are delivered across dispersed complex service eco-systems, monitoring performa... more Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics within the discipline of service science. The paper provides a comprehensive account for the need to introduce modelling techniques to address the significant research void and explains how actor network theory (ANT) can be introduced as one of the core theories to examine service operations and performance. ANT sets out to develop an understanding on both how and why networks exist and to understand processes co-creation between human and non-human actors. By examining performance, this paper draws our attention towards the need to formulate methods to examine service network key performance indicators and the need to model service interaction, structure, and behaviour which impact on performance and consequently on service evolution.

Service Research Challenges and Solutions for the Future Internet

Lecture Notes in Computer Science, 2010

Entrepreneurship education : A mechanism for engaging and exchanging with the small business sector

Purpose – The focus of this paper is to highlight the synergies and mutual benefits associated wi... more Purpose – The focus of this paper is to highlight the synergies and mutual benefits associated with a range of entrepreneurship education initiatives for a combination of internal and external stakeholders. Design/methodology/approach – The paper provides a description of four entrepreneurship education initiatives in operation at the University of Limerick, Ireland. Detail on the objectives of the initiatives, the content,

Title: Analysis of Current Programmes

by Dimka Karastoyanova, Barbara Pernici, Florian Rosenberg, Claudia Grigore, and Ita Richardson

Identification of Software Process Knowledge Management

Software Process: Improvement and Practice, 2002

The effective and explicit management of knowledge has been presented as a key factor in the surv... more The effective and explicit management of knowledge has been presented as a key factor in the survival of companies in current business environments. The software development business is no different. The authors of this paper investigated two software processes in three small software development companies to identify the explicit and tacit knowledge management in these processes. They examine their findings under the four knowledge management categories of creation, storing, sharing and leverage. In many cases, while the knowledge exists, it is not made explicit within the organization. Making the knowledge explicit should make the software processes more effective. Therefore, the authors make recommendations for the small software development company as to how to do this. Whether this approach can ultimately help the small software development company to move to higher levels of maturity is a research question which needs to be further explored.

Regulated software development–an onerous transformation

by Ita Richardson and Xiaofeng Wang

Software development within regulated settings is becoming more and more common place. Compliance... more Software development within regulated settings is becoming more and more common place. Compliance typically involves saying what you do and doing what you say. However, in some domains, especially safety-critical ones, it needs to be more than simply following the rules, and should be something which everybody in the organisation supports in their daily tasks. This can be difficult to achieve and requires an organisational transformation, but once begun, sets the foundation on which the software development process can evolve.

SPI Models: What Characteristics Are Required for Small Software Development Companies?

Lecture Notes in Computer Science, 2002

There is a need for small indigenous software companies to improve their software process. Conseq... more There is a need for small indigenous software companies to improve their software process. Consequently, much has been written highlighting the deficiencies in the more popular Software Process Improvement (SPI) models where the small company is concerned. However, there has been little discussion about the characteristics that should be included in SPI models to make them useful for the small company. In this paper, the author proposes an SPI model for use in small software development companies. The eight characteristics that were required to exist in the model are examined and reasons for their successful inclusion presented.

Lean/agile software development methodologies in regulated environments–state of the art

by Ita Richardson and Xiaofeng Wang

Lean Enterprise Software and Systems, 2010

Choosing the appropriate software development methodology is something which continues to occupy ... more Choosing the appropriate software development methodology is something which continues to occupy the minds of many IT professionals. The introduction of “Agile” development methodologies such as XP and SCRUM held the promise of improved software quality and reduced delivery times. Combined with a Lean philosophy, there would seem to be potential for much benefit. While evidence does exist to support many of the Lean/Agile claims, we look here at how such methodologies are being adopted in the rigorous environment of ...

Quality: Attitudes and Experience Within the Irish Software Industry

Lecture Notes in Computer Science, 2005

The Irish software industry is facing a new challenge. Prior to this, Ireland had emerged as one ... more The Irish software industry is facing a new challenge. Prior to this, Ireland had emerged as one of the leading software exporters in the world. Then came the downturn in the global economy, the burst of the 'dot com' bubble and now Ireland faces competition in the form of developing third world economies. The Irish software industry will struggle to compete with the vast, skilled but cheap labour force that these economies can offer in abundance. Is there any other field in which the Irish software industry can compete? Quality in Ireland had traditionally only been applied to the manufacturing industry. However, since the continued development of the Irish software industry, have the Irish software community taken software quality seriously enough? This paper presents the results of research conducted with members of the Irish software community to gauge their attitudes and opinions towards software quality.

Problems Encountered When Implementing Agile Methods in a Very Small Company

Communications in Computer and Information Science, 2008

This paper presents a case study carried out in a very small company in Ireland, Sporting Softwar... more This paper presents a case study carried out in a very small company in Ireland, Sporting Software Ltd. The authors had access to Sporting Software Ltd. while the company was implementing eXtreme Programming when developing a new product. We discuss how the implementation was carried out and what went wrong; with the company itself ultimately declaring that the implementation was

Adaptation of service based applications: a maintenance process

by Ita Richardson and Patricia Lago

Lero, the Irish Software Engineering Research Centre, Limerick, Ireland, Tech. Rep. Lero-TR-2010-08, 2010

Abstract—In this work, we identified activities relevant to the adaptation of Service Based Appli... more Abstract—In this work, we identified activities relevant to the adaptation of Service Based Applications (SBAs) from existing service engineering approaches as well as activities relevant to the software maintenance process. We then mapped these two sets of activities to a reference life-cycle model from a Large European project. The results highlight the software maintenance techniques that can be reused or tailored for SBA adaptation, and point out the gaps that demand further research. The findings of this research may provide ...

Problem Based Learning in the Software Engineering Classroom

2009 22nd Conference on Software Engineering Education and Training, 2009

Software engineering lecturers are faced with the teaching of concepts which sometimes are not ea... more Software engineering lecturers are faced with the teaching of concepts which sometimes are not easy for inexperienced students to understand. Therefore, it can be useful to consider and use non-traditional teaching methods which can improve students' learning. In this paper, we discuss problem-based learning and how its use can improve students' understanding of concepts. We present factors which should exist in 'pure' problem-based learning. We then describe how one of the authors used problem-based learning in a class who were required to understand information flows through software engineering diagramming techniques, with the ultimate view to being able to analyse and design computerized information systems. This problem-based learning class was observed and analysed by the second author. The analysis presented focuses on the problem-based learning factors, how they were implemented in class, and the strengths and weaknesses of the use of problem-based learning in this way. In conclusion, the authors discuss how the teaching could be improved through modifying the teaching method for a future class in which problem-based learning will be used. This modification is expected to enhance the students' learning and their experience.

Preparing Students for Software Engineering Research

20th Conference on Software Engineering Education & Training (CSEET'07), 2007

Educating software engineers of the future: Software quality research through problem-based learning

by Ita Richardson, Stephen Seidman, and Louise Reid

2011 24th IEEE-CS Conference on Software Engineering Education and Training (CSEE&T), 2011

Software Engineering graduates are expected to enter the workforce with both technical and soft s... more Software Engineering graduates are expected to enter the workforce with both technical and soft skills. In addition, software quality is a topic that is becoming increasingly important both because of educational and industry requirements. Software engineering lecturers need to bring their research into the classroom. Bringing all of these together can pose the lecturer with a dilemma that is not