Davant d'uns problemes socials de creixent complexitat, les empreses s'han començat a int... more Davant d'uns problemes socials de creixent complexitat, les empreses s'han començat a interessar pels processos i mètodes de pensament dels dissenyadors, dos dels aspectes més importants dels quals son l'atenció en els usuaris i el pensament de sistemes. Alhora, els estudis empresarials es poden beneficiar d'incorporar alguns dels conceptes i mètodes que aprenen els dissenyadors. Aquests inlcouen com formular els problemes, utilitzar la recerca etnogràfica, raonar abductivament, sintetitzar informació i col.laborar en grup. Els mètodes d'ensenyament han de tenir un enfocament pràctic i reflexiu. Com a exemple d'això, un curs de disseny impartit en una escola de negocis austríaca que va col.laborar a transformar la perspectiva dels estudiants.
In the face of social problems of ever-increasing complexity, businesses have become interested i... more In the face of social problems of ever-increasing complexity, businesses have become interested in the thought process of designers, two important aspects of which focus on users and systems thinking. Business education, in turn , can benefit by adopting some of the concepts and methods designers learn. These include learning how to frame problems, conduct ethnographic research, reason abductivel y, synthesise information and collaborate in groups. Teaching methods need to be practically focused and reflective. As an example, a design course taught in an Austrian business school helped trans form students ’ perspectives .
Private Sector Entrepreneurship in Global Health, Dec 31, 2018
Background: The poor in low and middle income countries have limited access to health services du... more Background: The poor in low and middle income countries have limited access to health services due to limited purchasing power, residence in underserved areas, and inadequate health literacy. This produces significant gaps in health care delivery among a population that has a disproportionately large burden of disease. They frequently use the private health sector, due to perceived or actual gaps in public services. A subset of private health organizations, some called social enterprises, have developed novel approaches to increase the availability, affordability and quality of health care services to the poor through innovative health service delivery models. This study aims to characterize these models and identify areas of innovation that have led to effective provision of care for the poor. Methods: An environmental scan of peer-reviewed and grey literature was conducted to select exemplars of innovation. A case series of organizations was then purposively sampled to maximize variation. These cases were examined using content analysis and constant comparison to characterize their strategies, focusing on business processes. Results: After an initial sample of 46 studies, 10 case studies of exemplars were developed spanning different geography, disease areas and health service delivery models. These ten organizations had innovations in their marketing, financing, and operating strategies. These included approaches such a social marketing, cross-subsidy, high-volume, low cost models, and process reengineering. They tended to have a narrow clinical focus, which facilitates standardizing processes of care, and experimentation with novel delivery models. Despite being wellknown, information on the social impact of these organizations was variable, with more data on availability and affordability and less on quality of care. Conclusions: These private sector organizations demonstrate a range of innovations in health service delivery that have the potential to better serve the poor's health needs and be replicated. There is a growing interest in investing in social enterprises, like the ones profiled here. However, more rigorous evaluations are needed to investigate the impact and quality of the health services provided and determine the effectiveness of particular strategies.
Academy of Management Learning & Education, 2006
, is interviewed on the subject of "design thinking"-approaching managerial problems as designers... more , is interviewed on the subject of "design thinking"-approaching managerial problems as designers approach design problems-and its potential impact on management education. Under a design-thinking paradigm, students would be encouraged to think broadly about problems, develop a deep understanding of users, and recognize the value in the contributions of others. In Martin's view, the concept of design thinking can potentially address many of the criticisms currently being leveled at MBA programs. The interview is followed by a discussion and critique of the themes Martin raises.
Design thinking has been adopted by organizations in all sectors of the economy. In this qualitat... more Design thinking has been adopted by organizations in all sectors of the economy. In this qualitative study, I explore organizations’ goals in adopting design thinking, the challenges such programs encounter, and the approaches they have taken to deal with these challenges. I find that unclear goals, the need to build legitimacy, cultural resistance, and leadership turnover can compromise the work of design programs. Possible antidotes include technological and collaborative platforms, and extending design thinking into the implementation process.
BACKGROUND: The poor in low and middle income countries have limited access to health services du... more BACKGROUND: The poor in low and middle income countries have limited access to health services due to limited purchasing power, residence in underserved areas, and inadequate health literacy. This produces significant gaps in health care delivery among a population that has a disproportionately large burden of disease. They frequently use the private health sector, due to perceived or actual gaps
Davant d'uns problemes socials de creixent complexitat, les empreses s'han començat a int... more Davant d'uns problemes socials de creixent complexitat, les empreses s'han començat a interessar pels processos i mètodes de pensament dels dissenyadors, dos dels aspectes més importants dels quals son l'atenció en els usuaris i el pensament de sistemes. Alhora, els estudis empresarials es poden beneficiar d'incorporar alguns dels conceptes i mètodes que aprenen els dissenyadors. Aquests inlcouen com formular els problemes, utilitzar la recerca etnogràfica, raonar abductivament, sintetitzar informació i col.laborar en grup. Els mètodes d'ensenyament han de tenir un enfocament pràctic i reflexiu. Com a exemple d'això, un curs de disseny impartit en una escola de negocis austríaca que va col.laborar a transformar la perspectiva dels estudiants.
In the face of social problems of ever-increasing complexity, businesses have become interested i... more In the face of social problems of ever-increasing complexity, businesses have become interested in the thought process of designers, two important aspects of which focus on users and systems thinking. Business education, in turn , can benefit by adopting some of the concepts and methods designers learn. These include learning how to frame problems, conduct ethnographic research, reason abductivel y, synthesise information and collaborate in groups. Teaching methods need to be practically focused and reflective. As an example, a design course taught in an Austrian business school helped trans form students ’ perspectives .
Private Sector Entrepreneurship in Global Health, Dec 31, 2018
Background: The poor in low and middle income countries have limited access to health services du... more Background: The poor in low and middle income countries have limited access to health services due to limited purchasing power, residence in underserved areas, and inadequate health literacy. This produces significant gaps in health care delivery among a population that has a disproportionately large burden of disease. They frequently use the private health sector, due to perceived or actual gaps in public services. A subset of private health organizations, some called social enterprises, have developed novel approaches to increase the availability, affordability and quality of health care services to the poor through innovative health service delivery models. This study aims to characterize these models and identify areas of innovation that have led to effective provision of care for the poor. Methods: An environmental scan of peer-reviewed and grey literature was conducted to select exemplars of innovation. A case series of organizations was then purposively sampled to maximize variation. These cases were examined using content analysis and constant comparison to characterize their strategies, focusing on business processes. Results: After an initial sample of 46 studies, 10 case studies of exemplars were developed spanning different geography, disease areas and health service delivery models. These ten organizations had innovations in their marketing, financing, and operating strategies. These included approaches such a social marketing, cross-subsidy, high-volume, low cost models, and process reengineering. They tended to have a narrow clinical focus, which facilitates standardizing processes of care, and experimentation with novel delivery models. Despite being wellknown, information on the social impact of these organizations was variable, with more data on availability and affordability and less on quality of care. Conclusions: These private sector organizations demonstrate a range of innovations in health service delivery that have the potential to better serve the poor's health needs and be replicated. There is a growing interest in investing in social enterprises, like the ones profiled here. However, more rigorous evaluations are needed to investigate the impact and quality of the health services provided and determine the effectiveness of particular strategies.
Academy of Management Learning & Education, 2006
, is interviewed on the subject of "design thinking"-approaching managerial problems as designers... more , is interviewed on the subject of "design thinking"-approaching managerial problems as designers approach design problems-and its potential impact on management education. Under a design-thinking paradigm, students would be encouraged to think broadly about problems, develop a deep understanding of users, and recognize the value in the contributions of others. In Martin's view, the concept of design thinking can potentially address many of the criticisms currently being leveled at MBA programs. The interview is followed by a discussion and critique of the themes Martin raises.
Design thinking has been adopted by organizations in all sectors of the economy. In this qualitat... more Design thinking has been adopted by organizations in all sectors of the economy. In this qualitative study, I explore organizations’ goals in adopting design thinking, the challenges such programs encounter, and the approaches they have taken to deal with these challenges. I find that unclear goals, the need to build legitimacy, cultural resistance, and leadership turnover can compromise the work of design programs. Possible antidotes include technological and collaborative platforms, and extending design thinking into the implementation process.
BACKGROUND: The poor in low and middle income countries have limited access to health services du... more BACKGROUND: The poor in low and middle income countries have limited access to health services due to limited purchasing power, residence in underserved areas, and inadequate health literacy. This produces significant gaps in health care delivery among a population that has a disproportionately large burden of disease. They frequently use the private health sector, due to perceived or actual gaps
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