chosen to conduct this comparative study. The correlational analysis was conducted on these 2 com... more chosen to conduct this comparative study. The correlational analysis was conducted on these 2 companies and indicated a statistically significant and a positive relationship between the 4 dimensions of EI and OC.
PurposeThe purpose of this study is to understand the relationship between the role of internal ... more PurposeThe purpose of this study is to understand the relationship between the role of internal consultant and role of the HR practitioners in the manufacturing companies of Malaysia. Design/methodology/approachThree main elements in the competency of ...
The International Journal of Human Resource Management, Mar 1, 2011
This study examines the competencies of human resource professionals in the manufacturing compani... more This study examines the competencies of human resource professionals in the manufacturing companies of Malaysia. The competencies that are examined in this study are business knowledge, strategic contribution, HR delivery, personal credibility, HR ...
Proceedings of the International Conference on Engineering Technologies, Engineering Education and EngineeringManagement (ETEEEM 2014), Hong Kong, 15-16 November 2014, 2015
ABSTRACT A successful company understands the powerful impact customer-defined quality can have o... more ABSTRACT A successful company understands the powerful impact customer-defined quality can have on business. For this reason an organization or company want to maintain a level of quality that satisfy their customers at the appropriate time and price then that organization must follow some quality management techniques to fulfill those principles and planning. TQM is a comprehensive system approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include suppliers, clients and customers. However, the process of implementation of TQM may not be a smooth sailing process for some organizations. Organizations must have perseverance and undivided support from top management before embarking into this rigorous but yet challenging process.
chosen to conduct this comparative study. The correlational analysis was conducted on these 2 com... more chosen to conduct this comparative study. The correlational analysis was conducted on these 2 companies and indicated a statistically significant and a positive relationship between the 4 dimensions of EI and OC.
Technological advancements of the 21st century have transformed the approach of how HR profession... more Technological advancements of the 21st century have transformed the approach of how HR professionals reason and execute their responsibilities, which has made the HR technology proponent competency a critical factor for organizational performance. This paper therefore tries to examine and bring to the fore, the relevance and input of the technology proponent competency of HR professional, and how HR professionals utilize the knowledge of this competency in today's global market of severe competition. The methodology employed in this study is the principles of inductive categorization, which ensured a systematic content analysis of selected relevant literature from previous studies as retrieved from online databases. Findings from the review of extant literature in the area of review show that the acquisition of certain basic technological competencies have influenced and enhanced HR work output, which has made HR professionals more efficient in the delivery of HR administrative functions like payroll processing, benefits, healthcare costs, and other administrative services.
ABSTRACT The effect of product branding and sales promotion to an organization growth has its con... more ABSTRACT The effect of product branding and sales promotion to an organization growth has its contribution in the insurance industry because the growth of this industry is mainly tied to the success of good product brands and sales promotion. However, the organizational performance and increase in profit and revenue should be understood by the content. Survey of insurance companies is to be considered but due to the large number of the operators, the authors chose only one case sample of AIICO Insurance PLC which has a larger sales outlet and good number of branches nationwide. AIICO has about 300 branches in Nigeria and 1000 all over the world, but Lagos is chosen as the base location being the financial headquarters and main business hub of Nigeria. A total of 60 field survey questionnaires were distributed while 14 refined. The data collected and analyzed using the chi-square (x2) method. Hence, our conclusions from findings show that product branding and sales promotion affect organizational growth.
ABSTRACT Human Resource (HR) managers and business owners need to play critical roles to overcome... more ABSTRACT Human Resource (HR) managers and business owners need to play critical roles to overcome the issue of the employees’ turnover intention in an organization especially the small and medium enterprises (SME). This paper discusses extensively on the impact of human resource practices that can alter the negative effect on the organization due to high employee turnover. The HR practices that are discussed in this paper are compensation and benefit, performance management, training and employee relations. Several previous researches on this issue have been discussed in this paper to enable authors proffer recommendations.
This paper analyzes the concept of Customer Relationship Management (CRM). The literature reviews... more This paper analyzes the concept of Customer Relationship Management (CRM). The literature reviews strengthen the notion that the increase of customer loyalty can be achieved through positive impact of CRM strategy. In spite of the most essential advantages of CRM, there are some difficulties in CRM implementation for many organizations. Therefore, this study attempts to investigate and find out the key elements of CRM that can lead to the increase of customer satisfaction and loyalty. Base on the literature review, four identified critical CRM elements are employees' behavior, quality of customer services, relationship development and interaction management.
PurposeThe purpose of this study is to understand the relationship between the role of internal ... more PurposeThe purpose of this study is to understand the relationship between the role of internal consultant and role of the HR practitioners in the manufacturing companies of Malaysia. Design/methodology/approachThree main elements in the competency of ...
The International Journal of Human Resource Management, 2013
ABSTRACT Human resource (HR) practitioners, as change agents, are responsible for easing the impa... more ABSTRACT Human resource (HR) practitioners, as change agents, are responsible for easing the impact of changes in their organization and to protect employees against the side effects of these inevitable changes. Sometimes, the change helps to produce a significant increase in performance and the company can boost sales and production without additional cost. Several vital competencies that are reviewed in this paper include business knowledge culture management, effective relationship and human resource development skills. Based on the findings of this study, not all competencies are related to the role of change agent. HR practitioners who are unable to function as change agents will inevitably create a barrier against their becoming a well-integrated strategic partner. Therefore, the role of change agent also mediates the relationship between certain HR competencies and organizational performance.
Human Resource Management International Digest, 2012
PurposeThis paper aims to explore the role of human-resource (HR) specialists as change agents a... more PurposeThis paper aims to explore the role of human-resource (HR) specialists as change agents and the competencies they need in order to execute this role. Design/methodology/approachDrawing on the HR literature, the paper enumerates the skills that HR ...
The research in workplace spirituality is still at the infancy stage. However the interest in wor... more The research in workplace spirituality is still at the infancy stage. However the interest in workplace spirituality is rapidly growing, not only in terms of research but also its application in organizations. In spite of the growing research interest in workplace spirituality, there is limited study that probes the relationship of workplace spirituality and normative commitment. Therefore, the objective of the study is to examine the relationship of the five components of workplace spirituality with normative commitment. A sample of 204 academic staffs from selected business or management schools from the public universities in Malaysia participated in the study. The findings revealed that all the five components of workplace spirituality are positively associated with normative commitment. Thus, the findings of the study will provide recommendations on how workplace spirituality practiced in organization will enhance normative commitment.
Research Journal of Applied Sciences, Engineering and Technology, 2014
Project success despite of being frequently discussed topic in the literature of project manageme... more Project success despite of being frequently discussed topic in the literature of project management, is rarely agreed upon by the recent researchers. Continuous efforts are being indulged by the researchers and organizations to find out those factors that contribute significantly toward project success, project leadership and top management support is also prominent among them. The recipe of this study is to theoretically support the fortification of top management support on relationship between project leadership and project success. The study addresses this theoretical gap by discussing the different aspects of project leadership with and without top management support on relationship with project success.
chosen to conduct this comparative study. The correlational analysis was conducted on these 2 com... more chosen to conduct this comparative study. The correlational analysis was conducted on these 2 companies and indicated a statistically significant and a positive relationship between the 4 dimensions of EI and OC.
PurposeThe purpose of this study is to understand the relationship between the role of internal ... more PurposeThe purpose of this study is to understand the relationship between the role of internal consultant and role of the HR practitioners in the manufacturing companies of Malaysia. Design/methodology/approachThree main elements in the competency of ...
The International Journal of Human Resource Management, Mar 1, 2011
This study examines the competencies of human resource professionals in the manufacturing compani... more This study examines the competencies of human resource professionals in the manufacturing companies of Malaysia. The competencies that are examined in this study are business knowledge, strategic contribution, HR delivery, personal credibility, HR ...
Proceedings of the International Conference on Engineering Technologies, Engineering Education and EngineeringManagement (ETEEEM 2014), Hong Kong, 15-16 November 2014, 2015
ABSTRACT A successful company understands the powerful impact customer-defined quality can have o... more ABSTRACT A successful company understands the powerful impact customer-defined quality can have on business. For this reason an organization or company want to maintain a level of quality that satisfy their customers at the appropriate time and price then that organization must follow some quality management techniques to fulfill those principles and planning. TQM is a comprehensive system approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include suppliers, clients and customers. However, the process of implementation of TQM may not be a smooth sailing process for some organizations. Organizations must have perseverance and undivided support from top management before embarking into this rigorous but yet challenging process.
chosen to conduct this comparative study. The correlational analysis was conducted on these 2 com... more chosen to conduct this comparative study. The correlational analysis was conducted on these 2 companies and indicated a statistically significant and a positive relationship between the 4 dimensions of EI and OC.
Technological advancements of the 21st century have transformed the approach of how HR profession... more Technological advancements of the 21st century have transformed the approach of how HR professionals reason and execute their responsibilities, which has made the HR technology proponent competency a critical factor for organizational performance. This paper therefore tries to examine and bring to the fore, the relevance and input of the technology proponent competency of HR professional, and how HR professionals utilize the knowledge of this competency in today's global market of severe competition. The methodology employed in this study is the principles of inductive categorization, which ensured a systematic content analysis of selected relevant literature from previous studies as retrieved from online databases. Findings from the review of extant literature in the area of review show that the acquisition of certain basic technological competencies have influenced and enhanced HR work output, which has made HR professionals more efficient in the delivery of HR administrative functions like payroll processing, benefits, healthcare costs, and other administrative services.
ABSTRACT The effect of product branding and sales promotion to an organization growth has its con... more ABSTRACT The effect of product branding and sales promotion to an organization growth has its contribution in the insurance industry because the growth of this industry is mainly tied to the success of good product brands and sales promotion. However, the organizational performance and increase in profit and revenue should be understood by the content. Survey of insurance companies is to be considered but due to the large number of the operators, the authors chose only one case sample of AIICO Insurance PLC which has a larger sales outlet and good number of branches nationwide. AIICO has about 300 branches in Nigeria and 1000 all over the world, but Lagos is chosen as the base location being the financial headquarters and main business hub of Nigeria. A total of 60 field survey questionnaires were distributed while 14 refined. The data collected and analyzed using the chi-square (x2) method. Hence, our conclusions from findings show that product branding and sales promotion affect organizational growth.
ABSTRACT Human Resource (HR) managers and business owners need to play critical roles to overcome... more ABSTRACT Human Resource (HR) managers and business owners need to play critical roles to overcome the issue of the employees’ turnover intention in an organization especially the small and medium enterprises (SME). This paper discusses extensively on the impact of human resource practices that can alter the negative effect on the organization due to high employee turnover. The HR practices that are discussed in this paper are compensation and benefit, performance management, training and employee relations. Several previous researches on this issue have been discussed in this paper to enable authors proffer recommendations.
This paper analyzes the concept of Customer Relationship Management (CRM). The literature reviews... more This paper analyzes the concept of Customer Relationship Management (CRM). The literature reviews strengthen the notion that the increase of customer loyalty can be achieved through positive impact of CRM strategy. In spite of the most essential advantages of CRM, there are some difficulties in CRM implementation for many organizations. Therefore, this study attempts to investigate and find out the key elements of CRM that can lead to the increase of customer satisfaction and loyalty. Base on the literature review, four identified critical CRM elements are employees' behavior, quality of customer services, relationship development and interaction management.
PurposeThe purpose of this study is to understand the relationship between the role of internal ... more PurposeThe purpose of this study is to understand the relationship between the role of internal consultant and role of the HR practitioners in the manufacturing companies of Malaysia. Design/methodology/approachThree main elements in the competency of ...
The International Journal of Human Resource Management, 2013
ABSTRACT Human resource (HR) practitioners, as change agents, are responsible for easing the impa... more ABSTRACT Human resource (HR) practitioners, as change agents, are responsible for easing the impact of changes in their organization and to protect employees against the side effects of these inevitable changes. Sometimes, the change helps to produce a significant increase in performance and the company can boost sales and production without additional cost. Several vital competencies that are reviewed in this paper include business knowledge culture management, effective relationship and human resource development skills. Based on the findings of this study, not all competencies are related to the role of change agent. HR practitioners who are unable to function as change agents will inevitably create a barrier against their becoming a well-integrated strategic partner. Therefore, the role of change agent also mediates the relationship between certain HR competencies and organizational performance.
Human Resource Management International Digest, 2012
PurposeThis paper aims to explore the role of human-resource (HR) specialists as change agents a... more PurposeThis paper aims to explore the role of human-resource (HR) specialists as change agents and the competencies they need in order to execute this role. Design/methodology/approachDrawing on the HR literature, the paper enumerates the skills that HR ...
The research in workplace spirituality is still at the infancy stage. However the interest in wor... more The research in workplace spirituality is still at the infancy stage. However the interest in workplace spirituality is rapidly growing, not only in terms of research but also its application in organizations. In spite of the growing research interest in workplace spirituality, there is limited study that probes the relationship of workplace spirituality and normative commitment. Therefore, the objective of the study is to examine the relationship of the five components of workplace spirituality with normative commitment. A sample of 204 academic staffs from selected business or management schools from the public universities in Malaysia participated in the study. The findings revealed that all the five components of workplace spirituality are positively associated with normative commitment. Thus, the findings of the study will provide recommendations on how workplace spirituality practiced in organization will enhance normative commitment.
Research Journal of Applied Sciences, Engineering and Technology, 2014
Project success despite of being frequently discussed topic in the literature of project manageme... more Project success despite of being frequently discussed topic in the literature of project management, is rarely agreed upon by the recent researchers. Continuous efforts are being indulged by the researchers and organizations to find out those factors that contribute significantly toward project success, project leadership and top management support is also prominent among them. The recipe of this study is to theoretically support the fortification of top management support on relationship between project leadership and project success. The study addresses this theoretical gap by discussing the different aspects of project leadership with and without top management support on relationship with project success.
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Papers by Choi Long