[Bug]: New DM (notified via email) but does not show up in list of DMs #58
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I've just done a quick test with two new accounts (I didn't have any before) against the mattermost cloud and the DM came through with a notification and a badge indicating the number of missed messages in my direct messages list - I used the web to send the message and the desktop app to check the notification appeared. I'm not sure what could be impacting your receipt of DMs... |
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I know. It has happened a few times, and randomly. So I can't give you a solid reproducer. But I opened a bug in case others hit the issue as well 🤷♀️ |
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This still happens, and not just for DMs but for group chats made with me in them. |
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What happened?
A few people have DM'd me over the last couple of years where it does not show up in the mattermost-desktop snap. The notification is there in the server header, but there is no new DM listed in my list of DMs. I can log into the web portal and the DM is listed. So for some folks, I need to use the web portal to chat with them.
Even if I start a new DM in the snap with the individual, it doesn't list it in my list of DMs but the messages are there and I can chat with that person. However, when I switch to a different channel, I have to re-open a new DM with the individual to continue the conversation.
What should have happened?
The new DM should be at the top of the DM list.
Output of
snap info $snap_nameOutput of
snap connections $snap_nameOutput of
snap versionRelevant log output
No response
Teminal output of app
$ snap run mattermost-desktop 12:54:55.465 › App.Config.handleConfigUpdate 12:54:55.466 › App.Config.handleConfigUpdate { version: 3, teams: [ { name: 'canonical', url: 'https://chat.canonical.com/', order: 0, tabs: '[array]', lastActiveTab: 0 }, { url: 'http://chat.rockymountainlinuxfest.org', name: 'RM-LUG', order: 1, tabs: '[array]', lastActiveTab: 0 } ], showTrayIcon: true, trayIconTheme: 'light', minimizeToTray: true, notifications: { flashWindow: 2, bounceIcon: true, bounceIconType: 'informational' }, showUnreadBadge: true, useSpellChecker: true, enableHardwareAcceleration: true, autostart: true, hideOnStart: false, spellCheckerLocales: [], darkMode: false, lastActiveTeam: 0, downloadLocation: '/home/heather/Downloads', startInFullscreen: false, autoCheckForUpdates: true, logLevel: 'info', alwaysMinimize: true, helpLink: 'https://docs.mattermost.com/messaging/managing-desktop-app-servers.html', enableServerManagement: true, enableAutoUpdater: true, managedResources: [ 'trusted' ], useNativeWindow: false, registryTeams: [], appName: 'Mattermost' } 12:54:55.469 › Log level set to: info 12:54:55.476 › Log level set to: info 12:54:55.478 › Current working directory is /home/heather/Downloads/scratch, changing into /snap/mattermost-desktop/523/opt/MattermostThe text was updated successfully, but these errors were encountered: