Responsible Leadership and Sustainable Management, 2021
India is a vast country and well known for its diversity. However beyond the diversity of food, c... more India is a vast country and well known for its diversity. However beyond the diversity of food, culture, clothing, language, religion etc., there is a diversity of different sub groups within the whole such as men, women, youth, senior citizens, urban, rural, rich, poor, literate and illiterate, transgenders, People with Disabilities and many others. A lot of these groups are not part of the mainstream society, have little aid to uplift them and offer a respectful life and equity in society. Education in unaffordable for them and makes little sense when how to survive is a daily priority. Economic independence is the benchmark of development of any individual and overall for the country and the society. When several such groups are left out of the mainstream society and suffer in silence or have to depend on others' charity, we as a society are to blame. It is either our ignorance or insensitivity which allows such voiceless helpless communities to suffer for years. While the broad diversity is well celebrated across the world, it is the Inclusion we should be working on. This chapter covers some of these issues and also summarizes the chapters and their themes. Keyword Diversity • Inclusion • Minorities • Organizational Culture • Digital divide • Inclusion measurement • Mindfulness The National Statistics Office report on disability released last year states that almost 2.2% of Indian population has some kind of physical or mental disability. The number of women in India as per a 2019 World Bank report is 48%. About 5.3% of India's populace are senior citizens. 15% Indians are Muslims followed by Christian, Sikh, Jain and other religious communities who comprise smaller but significant percentage. Ian Jack in a Guardian article (2018) writes that almost 50% of the Indian population is less than 24 years old, a huge number which has had significant exposure to information and technology from an early age and are also known as "Digital Natives". In terms of caste system still prevalent in India after 75 plus years of independence, while dalits make up close to 25% of the population, a miniscule number K. Sen (B)
Educational Management Administration & Leadership, 2020
Gender diversity and equality in the workplace has been much researched and spoken about in the c... more Gender diversity and equality in the workplace has been much researched and spoken about in the corporate sector but the higher education sector in India remains largely untouched by it, probably because women seemingly far outnumber men in the teaching fraternity. However, data also suggests that most women in the higher education sector remain restricted to middle-ranking posts, rising as high as heads of department, deans, controller of examination and even registrars but hardly ever becoming vice-chancellors. In a sector which has traditionally attracted many women as their preferred career choice, lack of an adequate talent pool cannot be the answer. This paper is a study exploring the barriers and enablers for women academicians’ ascent to leadership roles. It also presents strategies to close this gap and facilitate pathways for women to hold leadership roles in Indian universities. This paper is one of the first few on women’s leadership in Indian universities.
Purpose Global business travel spending reached a record breaking $1.2tn in 2015 (Bureau of Labor... more Purpose Global business travel spending reached a record breaking $1.2tn in 2015 (Bureau of Labor Statistics, 2016) and the average Indian traveling is now at a phenomenal high for both business and leisure travel. In this context, the paper aims to investigate how the top hotels in India are addressing the issue of human resource shortages and training and how they are preparing for the future when the market, the customer profile and employee expectations are undergoing a major change. In essence, brand loyalty could be minimal and competition intense. Design/methodology/approach This paper adopts a case study approach and reviews how participating hotels are addressing their talent attraction and retention issues and differentiating their people management processes. Findings The processes used by top hotel companies provide an overview as to how they manage people and how they will need to innovate to assess progress of the measures and initiatives they are taking. They will als...
Public Relations Writing: Principles in Practice, 2005
Public Relations Writing: Principles in Practice is a comprehensive core text that guides student... more Public Relations Writing: Principles in Practice is a comprehensive core text that guides students from the most basic foundations of public relations writing-research, planning, ethics, organizational culture, law, and design-through the production of actual, effective public relations materials. The Second Edition focuses on identifying and writing public relations messages and examines how public relations messages differ from other messages.
Purpose The purpose of this paper is to provide exploratory insights on recent innovative measure... more Purpose The purpose of this paper is to provide exploratory insights on recent innovative measures taken across different functions in the Indian hospitality industry. Design/methodology/approach The study draws on data from senior management of a newly developed Pullman Hotel, part of the group of Accor Hotels located in Aero City, Delhi. The study data was collected using structured interviews. Findings The study explores the various innovative measures adopted in marketing, human resource management and information technology to leverage operations, improve manpower efficiency and maximizing service effectiveness while keeping costs low for long-term sustainability. The study also gives some useful insights on other functions that need to be addressed such as food and beverage, operations, security, guest relations and finance. Research limitations/implications The study is exploratory in nature though the findings will be of interest to existing and newly opened hotels and to po...
This paper provides a perspective on the growth challenges faced in the Indian hospitality indust... more This paper provides a perspective on the growth challenges faced in the Indian hospitality industry and proposes practical solutions which could lead to higher growth for the industry.
Responsible Leadership and Sustainable Management, 2021
India is a vast country and well known for its diversity. However beyond the diversity of food, c... more India is a vast country and well known for its diversity. However beyond the diversity of food, culture, clothing, language, religion etc., there is a diversity of different sub groups within the whole such as men, women, youth, senior citizens, urban, rural, rich, poor, literate and illiterate, transgenders, People with Disabilities and many others. A lot of these groups are not part of the mainstream society, have little aid to uplift them and offer a respectful life and equity in society. Education in unaffordable for them and makes little sense when how to survive is a daily priority. Economic independence is the benchmark of development of any individual and overall for the country and the society. When several such groups are left out of the mainstream society and suffer in silence or have to depend on others' charity, we as a society are to blame. It is either our ignorance or insensitivity which allows such voiceless helpless communities to suffer for years. While the broad diversity is well celebrated across the world, it is the Inclusion we should be working on. This chapter covers some of these issues and also summarizes the chapters and their themes. Keyword Diversity • Inclusion • Minorities • Organizational Culture • Digital divide • Inclusion measurement • Mindfulness The National Statistics Office report on disability released last year states that almost 2.2% of Indian population has some kind of physical or mental disability. The number of women in India as per a 2019 World Bank report is 48%. About 5.3% of India's populace are senior citizens. 15% Indians are Muslims followed by Christian, Sikh, Jain and other religious communities who comprise smaller but significant percentage. Ian Jack in a Guardian article (2018) writes that almost 50% of the Indian population is less than 24 years old, a huge number which has had significant exposure to information and technology from an early age and are also known as "Digital Natives". In terms of caste system still prevalent in India after 75 plus years of independence, while dalits make up close to 25% of the population, a miniscule number K. Sen (B)
Educational Management Administration & Leadership, 2020
Gender diversity and equality in the workplace has been much researched and spoken about in the c... more Gender diversity and equality in the workplace has been much researched and spoken about in the corporate sector but the higher education sector in India remains largely untouched by it, probably because women seemingly far outnumber men in the teaching fraternity. However, data also suggests that most women in the higher education sector remain restricted to middle-ranking posts, rising as high as heads of department, deans, controller of examination and even registrars but hardly ever becoming vice-chancellors. In a sector which has traditionally attracted many women as their preferred career choice, lack of an adequate talent pool cannot be the answer. This paper is a study exploring the barriers and enablers for women academicians’ ascent to leadership roles. It also presents strategies to close this gap and facilitate pathways for women to hold leadership roles in Indian universities. This paper is one of the first few on women’s leadership in Indian universities.
Purpose Global business travel spending reached a record breaking $1.2tn in 2015 (Bureau of Labor... more Purpose Global business travel spending reached a record breaking $1.2tn in 2015 (Bureau of Labor Statistics, 2016) and the average Indian traveling is now at a phenomenal high for both business and leisure travel. In this context, the paper aims to investigate how the top hotels in India are addressing the issue of human resource shortages and training and how they are preparing for the future when the market, the customer profile and employee expectations are undergoing a major change. In essence, brand loyalty could be minimal and competition intense. Design/methodology/approach This paper adopts a case study approach and reviews how participating hotels are addressing their talent attraction and retention issues and differentiating their people management processes. Findings The processes used by top hotel companies provide an overview as to how they manage people and how they will need to innovate to assess progress of the measures and initiatives they are taking. They will als...
Public Relations Writing: Principles in Practice, 2005
Public Relations Writing: Principles in Practice is a comprehensive core text that guides student... more Public Relations Writing: Principles in Practice is a comprehensive core text that guides students from the most basic foundations of public relations writing-research, planning, ethics, organizational culture, law, and design-through the production of actual, effective public relations materials. The Second Edition focuses on identifying and writing public relations messages and examines how public relations messages differ from other messages.
Purpose The purpose of this paper is to provide exploratory insights on recent innovative measure... more Purpose The purpose of this paper is to provide exploratory insights on recent innovative measures taken across different functions in the Indian hospitality industry. Design/methodology/approach The study draws on data from senior management of a newly developed Pullman Hotel, part of the group of Accor Hotels located in Aero City, Delhi. The study data was collected using structured interviews. Findings The study explores the various innovative measures adopted in marketing, human resource management and information technology to leverage operations, improve manpower efficiency and maximizing service effectiveness while keeping costs low for long-term sustainability. The study also gives some useful insights on other functions that need to be addressed such as food and beverage, operations, security, guest relations and finance. Research limitations/implications The study is exploratory in nature though the findings will be of interest to existing and newly opened hotels and to po...
This paper provides a perspective on the growth challenges faced in the Indian hospitality indust... more This paper provides a perspective on the growth challenges faced in the Indian hospitality industry and proposes practical solutions which could lead to higher growth for the industry.
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Papers by Kakoli Sen