Global Customer Survey 2022

Responses, NPS & General

Filters

BusinessUnit:  All  SalesUnit:  All  Country:  Chile  Market Segment:  All  Industry Sector Group:  All  Industry:  All  Department:  All 
Function:  All  SCC:  All  Customer Size:  All  Customer Type:  All  Recorded Date: All Time  Completed Survey:  True 
Data Set Source:  Global Customer Survey 2022,Global Customer Survey 2022 - …  Response Type: Imported

DC Global Customer Survey 2022

Criteria for Assignment of a Response to a Business
Unit
DC Sales 2021-22 (Jan 2021 - Jul 2022) with respective customer > 10,000 EUR
Note: This can lead to a higher amount of responses because one customer response can be assigned to

Total number of Responses by Sales Unit 62 Responses by Business Unit 62

responses
62 44

60
40
32

30 24

62
40

20
20 9
7 7
10 5

DCLA DC-IH DC-HD DC-MH DC-MO DC-AE below_thre ... DC-LT

Responses by SU 62 Responses by Market Segment Responses by Customer Responses by Customer Size

62 Type 62 62

43 43 24
22
40 40

20
30
30
15
20 15
20
9
10 11 10
4 7
8
10
Factory Machinery Mobile 5
Automation Application Applications
and ...
OE - OEM EU - CE - CE
End-user Partner XXS XS S M

Responses by Country 62

62

60

40

20

Chile
 NPS
NPS: % Promoters NPS: Average NPS: Group NPS: Distribution 62

- % Detractors Score Distributions

62 62

-33.0 33.0

8.8
%
%
2%
2%
(1)
2%
(1)
2%
(1)
2%
(1)
2%(1)
(1)
(1)
(1)
8%
8% (5)
(5) 16%
16% (10)
(10) 21%
21% (13)
(13) 48%
48% (30)
(30)

62.9 NPS
Promoter
-100.0 100.0 Passive
Detractor 2 3 5 6 7 8 9 10

NPS: Open comments 60 NPS: Reason for Score 62

Chile agilidad
10 amplio
aclaración asesoría calificado
EU - End-user buscar cotizaciones capacidad
stock 100 respuesta alto
tecnico
Muy buen servicio, respuestas rápidas y técnicas acompañamiento precios bastantes
resolver buenos
seguros, buen respaldo internacional. excelente precio
nivel equipos tienen acorde
actual 24 atención
buen venta
producto empresa
necesidades
productos servicio
apoyo personal tecnica
Chile plazos tiempos
10
EU - End-user experiencia

Calidad de sus componentes Disposición para resolver

reparación buena calidad 7 técnico entrega
mejorar

servicios chile componentes allá

y aplicar sus productos a nuestras necesidades compra bombas
disposición confiabilidad
soporte post
cliente rexroth realizado
soluciones marca cilindros
bosch altos rapidez clientes disponibilidad
Chile respuestas comercial
10 EU - End-user comprometidos algunas aplicar
asistencia artículos alta proyectos adaptarse
EXELENTE SERVICIOS

NPS by Country 62

62.9

60.0

40.0

20.0

Chile

Average by Country 62

8.8

8.0

6.0

4.0

2.0

Chile
 NPS by Sales Unit 62 NPS by Business Unit 62

62.9 77.8
71.4 66.7
80.0 65.6 63.6
60.0
60.0

40.0 40.0
14.3
20.0
20.0 0.0

-20.0
DCLA below_thresh ... DC-AE DC-HD DC-IH DC-LT DC-MH DC-MO

Average by Sales Unit 62 Average by Business Unit 62

8.8 9.4 9.2

8.8 8.9 9.0
7.9
8.0 7.2
8.0

6.0
6.0

4.0 4.0

2.0 2.0

DCLA below_thresh ... DC-AE DC-HD DC-IH DC-LT DC-MH DC-MO

NPS Deep Dive

NPS by Market Segment 62 NPS by Customer Size 62

72.1 75.0
80.0

60.0 60.0

33.3
40.0
40.0

20.0
20.0

Factory Automation Machinery Application and Mobile Applications

Engineering XXS XS S M

NPS by Customer Type 62 NPS by Strategic Customer

Classification 62
80.0

60.0 60.0

40.0 40.0

20.0 20.0

OE - OEM EU - End-user CE - CE Partner Focus Customer Target Customer

NPS by Industry Sector Group 62

80.0

60.0

40.0

20.0

0.0

Dist FA - Distributor FA Misc FA - Others FA Misc ME - Others ME SDM - SDM Target Industries
 NPS by Department 62

80.0

60.0

40.0

20.0

Purchasing Maintenance Engineering

NPS by Function 62

100.0

80.0

60.0

40.0

20.0

Others Assistant Skilled worker Technician Associate Group Leader Manager Department Division Head Plant Manager General
Head Manager

General Feedback
Change about Bosch Rexroth 62 Change: Open comment 50

actualización afinaría Nada

agenda
repuestos visitas ampliar
servicios
momento
mantención
hidráulicos
equipos mejorar Celeridad en respuestas de técnicas
productos
técnicas
contar
plazos
entrega tiempos
temas

rapidez stock chile Convenio actual por uno que nos permita mayor cobertura de productos y clientes
tengo
debe clientes reparación
algo actual
respuestas soporte
antofagasta disponibilidad activos
seguir rexroth
las visitas técnicas, siempre deberían asistir técnicos hidráulicos y de control

Further Feedback 62 Further Feedback: Open comment 0

No data found - your filters may be too exclusive! No data found - your filters may be too exclusive!
Contact Request 62 Contact Requests by SU 62

38

30
24
39% (24)

No 20
Yes

10
61% (38)

DCLA

Yes No

Contact Requests by Country 62

38

30
24

20

10

Chile

Yes No

Contact Request Ratio by Country 62 Contact Request Ratio by SU 62

39% 39%

30% 30%

20% 20%

10% 10%

Chile DCLA