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'@@ -1,88 +1,2 @@ -{{short description|Indian directory service}} -{{Use Indian English|date=January 2018}} -{{Use dmy dates|date=December 2017}} -{{Infobox dot-com company -| name = Zomato Media Pvt. Ltd. -| logo = Zomato-flat-logo.png -| collapsible = yes -| collapsetext = Screenshot -| screenshot = zomato screenshot.jpg -| screenshot_size = 160px -| caption = The Zomato homepage in [[Greater Vancouver]] -| dissolved = -| location = DLF Phase V, [[Gurugram]], [[Haryana]], [[India]] -| founder = Deepinder Goyal, Pankaj Chaddah<ref>{{cite news| url=https://thestartupmag.com/depth-interview-pankaj-chaddah-founder-zomato|work=The Startup Magazine|title=In Depth Interview with Pankaj Chaddah, Founder of Zomato|date=7 November 2013}}</ref> -| chairman = -| industry = Consumer Services -| products = -| services = Restaurant Search & Discovery, Online Ordering, Table Reservations & Management, POS Systems, Subscription Services -| url = {{URL | http://zomato.com|Zomato}} -| ipv6 = -| alexa = 963<ref name="alexa">{{cite web|url= http://www.alexa.com/siteinfo/zomato.com|title= Zomato.com Site Infosite|publisher=[[AlexaInternet]]|accessdate=20 September 2018}}</ref> -| advertising = Yes -| registration = Optional -| language = [[English language|English]], [[Turkish language|Turkish]], [[Portuguese language|Portuguese]], [[Indonesian language|Indonesian]], [[Spanish language|Spanish]], [[Czech language|Czech]], [[Slovak language|Slovak]], [[Polish language|Polish]], [[Italian language|Italian]], [[Vietnamese language|Vietnamese]] -| footnotes = -| company_type = [[Privately held company|Private]] -| foundation = {{Start date|2008|07}} -| incorporated = -| area_served = 24 countries: [[Australia]], [[Brazil]], [[Canada]], [[Chile]], [[Czech Republic]], [[India]], [[Indonesia]], [[Ireland]], - [[Italy]], [[Lebanon]], [[Malaysia]], [[New Zealand]], [[Philippines]], [[Poland]], [[Portugal]], [[Qatar]], [[Singapore]], [[Slovakia]], [[South Africa]], [[Sri Lanka]], [[Turkey]], [[UAE]], [[United Kingdom]], [[United States]] -| key_people = {{unbulleted list| Deepinder Goyal (Founder and CEO) |Gaurav Gupta (COO) |Mohit Gupta (CEO-Food Delivery business)| Gunjan Patidar (CTO) |Sameer Maheshwary (CFO)}} -| num_employees = 4,300+<ref>https://www.linkedin.com/company/zomato</ref> -| subsid = -| num_users = 19.1 [[crore]] (191 million) visits monthly <ref>https://www.nextbigwhat.com/zomato-revenue-297</ref> -| current_status = Active -| intl = yes -| native_clients = [[Windows Phone]], [[iOS]], [[Android (operating system)|Android]], [[Universal Windows Platform]] ([[Windows 10 Mobile]], [[Windows 10]]) -|logo_size=200px}} - -'''Zomato''' is an restaurant search and discovery service founded in 2008 by Deepinder Goyal and Pankaj Chaddah. It currently operates in 24 countries.<ref>{{Cite web|title=Zomato acquires Urbanspoon, enters US market; restaurant coverage to touch a million|url=http://www.financialexpress.com/article/industry/companies/zomato-acquires-urbanspoon-enters-us-market-restaurant-coverage-to-touch-1-mn/29248|accessdate=15 November 2016}}</ref> It provides information and reviews of restaurants, including images of menus where the restaurant does not have its own website and also online delivery. - -==History== -[[File:Availability of Zomato.svg|thumb|300px|Countries where Zomato is available.]] -The restaurant search and discovery platform began its operations under the name, ''Foodiebay''. In November 2010, the brand was renamed as ''Zomato''.<ref>{{Cite web|url=http://www.businesstoday.in/current/corporate/foodiebay-zomato/story/184785.html|title=How Foodiebay became Zomato|accessdate=15 November 2016|website=businesstoday.in}}</ref> - -By 2011, Zomato launched in [[Bengaluru]], [[Pune]], [[Chennai]], [[Hyderabad]], [[Ahmedabad] [Gandhidham]].<ref>{{Cite web|url=http://www.indiainfoline.com/article/news/zomato-launches-first-local-search-android-application-5073753685_1.html|title=Zomato launches first local-search android application|accessdate=15 November 2016|website=indiainfoline.com}}</ref> With the introduction of [[.xxx]] domains in 2011, Zomato also launched zomato.xxx, a site dedicated to [[food porn]].<ref>{{Cite web|title=People looking for food porn come to Zomato.xxx, says founder Deepinder Goyal|url=http://economictimes.indiatimes.com/magazines/panache/people-looking-for-food-porn-come-to-zomato-xxx-says-founder-deepinder-goyal/articleshow/44767826.cms|accessdate=15 November 2016}}</ref> The company launched a print version of the website content named, "Citibank Zomato Restaurant Guide", in collaboration with [[Citibank]] in May 2012, but it has since been discontinued.<ref>{{Cite web|url=http://www.medianama.com/2012/04/223-zomato-launches-printed-food-guide-monetization-international-expansion-wp7-app|title=Zomato Launches Printed Food Guide; Monetization, International Expansion, WP7 App|accessdate=15 November 2016|website=medianama.com}}</ref> - -In September 2012, Zomato expanded overseas to the [[United Arab Emirates]], [[Sri Lanka]],<ref>{{Cite web|title=After UAE, Zomato expands into Sri Lanka; adds a Colombo section|url=http://techcircle.vccircle.com/2012/11/05/after-uae-zomato-expands-into-sri-lanka-adds-a-colombo-section|website=techcircle.vccircle.com|accessdate=15 November 2016}}</ref> [[Qatar]],<ref>{{Cite web|title=Zomato expands Middle Eastern presence with Doha launch|url=http://mideaster.com/news/Zomato+expands+Middle+Eastern+presence+with+Doha+launch|website=mideaster.com|accessdate=15 November 2016}}</ref> the [[United Kingdom]],<ref>{{Cite web|title=After UAE & Sri Lanka, Zomato expands into Europe; adds a London section|url=http://techcircle.vccircle.com/2013/01/09/after-uae-adds-a-london-section|website=techcircle.vccircle.com|date=9 January 2013|accessdate=15 November 2016}}</ref> the [[Philippines]], and [[South Africa]].<ref>{{Cite web|title=Zomato launches in South Africa » NextBigWhat|url=http://www.nextbigwhat.com/zomato-launches-in-south-africa-297|accessdate=15 November 2016}}</ref> In 2013, the company launched in [[New Zealand]],<ref>{{Cite web|title=Update: Zomato Breaks Even In India; Expands To New Zealand|url=http://www.medianama.com/2013/07/223-zomato-new-zealand|website=MediaNama.com|accessdate=12 August 2015}}</ref> [[Turkey]], [[Brazil]] and [[Indonesia]] with its website and apps available in [[Turkish language|Turkish]], [[Brazilian Portuguese]], [[Indonesian language|Indonesian]] and [[English language|English]].<ref>{{Cite web|url=https://www.techinasia.com/india-zomato-launches-in-new-languages-in-jakarta-istanbul-sao-paolo|title=Zomato tackles new languages for first time, takes restaurant listings to Indonesia, Turkey, Brazilwebsite=techinasia.com|accessdate=15 November 2016}}</ref> - -In April 2014, Zomato launched its services in [[Portugal]], followed by launches in [[Canada]],<ref>{{Cite web|title = Zomato launches in Canada|url=http://www.medianama.com/2014/10/223-zomato-canada-launch/|website=MediaNama.com|accessdate=12 August 2015}}</ref> [[Lebanon]] and [[Republic of Ireland|Ireland]]<ref>{{Cite web|title=Zomato launches Lebanon section; expands into Middle East|url=http://www.exchange4media.com/marketing/zomato-launches-lebanon-section;-expands-into-middle-east_58028.html|website=exchange4media.com|accessdate=12 August 2015}}</ref><ref>{{Cite web|title=Zomato launches in Ireland, opens revenue source by making advertisement live on its app|url=http://www.firstpost.com/business/economy/zomato-launches-in-ireland-opens-revenue-source-by-making-advertisement-live-on-its-app-1997875.html|accessdate=12 August 2015}}</ref> the same year. - -The acquisition of Seattle-based food portal [[Urbanspoon]] marked the firm's entry into the [[United States]], [[Canada]] and [[Australia]], and brought it into direct competition with [[Yelp]], [[Zagat]] and [[OpenTable]]. - -In February 2017, Zomato in a company's blog, explained the concept of cloud kitchen. With its cloud kitchen, the company will help the restaurants to expand their presence without incurring any fixed costs.<ref>{{Cite web|url=https://inc42.com/buzz/inside-zomatos-push-towards-cloud-kitchen-road-profitability|title=Inside Zomato's Push Towards Cloud Kitchen - And The Road To Profitability? - Inc42 Media|website=inc42.com|accessdate=18 March 2017}}</ref> - -In September 2017, Zomato claimed that the company had "turned profitable" in the 24 countries it currently operates in. Furthermore, Zomato announced that the "zero commission model" is to be introduced for partner restaurants.<ref>{{Cite web|url=https://inc42.com/buzz/unicorn-zomato-zero-commission-restaurants|title=Zomato Claims To Be Profitable, Introduces Zero Commission For Partner Restaurants|website=inc42.com|accessdate=21 September 2017}}</ref> - -Zomato narrowed down its losses by 34% to ₹389 Cr{{clarify|date=September 2018}} for the financial year 2016-17, from ₹590.1 Cr crore{{clarify|date=September 2018}} in the previous year 2015-16.<ref>{{cite news|title=With revenue servings up at 81%, Zomato cuts losses by 34% in FY17|url=http://economictimes.indiatimes.com/small-biz/money/with-revenue-servings-up-at-81-zomato-cuts-losses-by-34-in-fy17/articleshow/59362426.cms|publisher=[[The Economic Times]]|date=29 June 2017}}</ref><ref>{{cite news|last1=Sharma|first1=Disha|title=Zomato losses shrink in FY17, revenue grows 81%|url=https://www.vccircle.com/zomato-losses-shrink-in-fy17-revenue-grows-81/|publisher=[[VCCircle]]|date=29 June 2017}}</ref> - -== Investments == -Between 2010-13, Zomato raised approximately {{USD}}16.7 million from Info Edge India, giving them a 57.9% stake in Zomato.<ref>{{Cite web|url=http://www.moneycontrol.com/news/business/info-edge-to-invest-rs-135crzomatocom_584296.html|title=Info Edge to invest Rs 13.5cr in Zomato.com|website=moneycontrol.com|accessdate=15 November 2016}}</ref><ref>{{Cite web|url=http://techcircle.vccircle.com/2012/09/20/info-edge-invests-2-3m-more-in-zomato-ups-stake-to-48-5|title=Info Edge invests $2.3M more in Zomato, ups stake to 48.5%|website=techcircle.vccircle.com|accessdate=15 November 2016}}</ref><ref>{{Cite web|url=http://articles.economictimes.indiatimes.com/2013-02-22/news/37242016_1_info-edge-zomato-4th-round|title=Zomato raises 4th round of funding|accessdate=15 November 2016}}</ref> In November 2013, it raised an additional {{USD}}37 million from [[Sequoia Capital]] and Info Edge India.<ref>{{Cite web|url=http://www.vccircle.com/news/technology/2013/11/06/sequoia-leads-37m-funding-round-zomato|title=Sequoia leads $37M funding round in Zomato|website=vccircle.com|accessdate=15 November 2016}}</ref> - -In November 2014, Zomato completed another round of funding of {{USD}}60 million at a post-money valuation of ~US$660 million. This round of funding was being led jointly by Info Edge India and Vy Capital, with participation from [[Sequoia Capital]].<ref>{{Cite web|url=http://articles.economictimes.indiatimes.com/2014-11-19/news/56265854_1_pankaj-chaddah-zomato-deepinder-goyal|title=Zomato raises $60 million from Vy Capital, Info Edge & Sequoia|accessdate=12 August 2015}}</ref> - -In April 2015, Info Edge India, Vy Capital and Sequoia Capital led another round of funding for {{USD}}50 million.<ref>{{Cite web|url=http://articles.economictimes.indiatimes.com/2015-04-11/news/61041493_1_info-edge-300-crore-zomato-media|title=Zomato raises Rs 311 crore from existing investors|date=11 April 2015|accessdate=9 September 2015}}</ref> This was followed by another {{USD}}60 million funding led by [[Temasek Holdings|Temasek]], a [[Singapore]] government-owned investment company, along with Vy Capital in September.<ref>{{Cite web|url=http://www.business-standard.com/article/companies/zomato-raises-60-mn-in-fresh-round-of-funding-115090700966_1.html|title=Zomato raises $60 mn from Temasek and Vy Capital|accessdate=18 March 2017}}</ref> - -In October 2018, Zomato raised $210 million from Alibaba's payment affiliate Ant Financial. Ant Financial received an ownership stake of over 10% of the company as part of the round, which valued Zomato at around $2 billion. Zomato had also raised an additional $150 million also from Ant Financial earlier in 2018.<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/ant-financial-puts-another-210-million-in-zomato/articleshow/66191992.cms|title=Ant Financial puts another $210 million in Zomato|date=2018-10-13|work=The Economic Times|access-date=2018-10-15}}</ref> - -== Acquisitions == -Zomato has acquired 12 startups globally.<ref>{{Cite web|url=https://inc42.com/buzz/zomato-acquires-food-startup-tonguestun-for-18-mn/|title=Zomato Acquires Food Startup TongueStun for $18 Mn|first=Inc42|date=5 September 2018|website=Inc42 Media}}</ref> - -In July 2014, Zomato made its first acquisition by buying Menu-mania for an undisclosed sum.<ref>{{Cite web|url=http://articles.economictimes.indiatimes.com/2014-07-01/news/51002805_1_deepinder-goyal-zomato-restaurant-discovery|title=Zomato buys New Zealand's MenuMania for Rs 5 crore|accessdate=15 November 2016}}</ref> The company pursued other acquisitions such as lunchtime.cz and obedovat.sk for a combined {{USD}}3.25 million.<ref>{{Cite web|url=http://www.thehindubusinessline.com/companies/zomato-acquires-lunchtime-obedovat-for-325-mn/article6341312.ece|title=Zomato acquires Lunchtime, Obedovat for $3.25 mn|last=Pani|first=Priyanka|accessdate=15 November 2016}}</ref> In September 2014, Zomato acquired [[Poland]]-based restaurant search service Gastronauci for an undisclosed sum.<ref>{{Cite web|url=http://economictimes.indiatimes.com/small-biz/startups/zomato-acquires-polands-gastronauci-fourth-acquisition-in-three-months/articleshow/43221146.cms|title=Zomato acquires Poland's Gastronauci, fourth acquisition in three months|accessdate=12 August 2015}}</ref> Three months later, it acquired Italian restaurant search service Cibando.<ref>{{Cite news|url=http://www.livemint.com/Companies/TEMTtnEVWTKBdM2GfXsGLI/Zomato-buys-Italys-Cibando-to-enter-15-more-countries-in-2.html|title=Zomato buys Italy's Cibando, to enter 15 more countries in 2015|last=Verma|first=Shrutika|date=19 December 2014|newspaper=livemint.com|accessdate=26 December 2016}}</ref> - -Zomato acquired [[Seattle]]-based food portal [[Urbanspoon]] for an estimated $60 million in 2015.<ref>{{cite news|url=http://www.news.com.au/technology/online/social/restaurant-discovery-service-zomato-buys-urbanspoon-for-60-million/news-story/0424ab73be6fede85b53c97de6e107d5|title=Restaurant discovery service Zomato buys Urbanspoon for $60 million|last1=Dunn|first1=Matthew|date=15 January 2015|accessdate=21 September 2017|publisher=News Limited|agency=News.com.au}}</ref> Other acquisitions of 2015 include Mekanist in an all-cash deal,<ref>{{Cite web|url=http://www.business-standard.com/article/companies/zomato-acquires-turkey-s-mekanist-115012900342_1.html|title=Zomato strikes 7th deal, buys Turkish firm|accessdate=12 August 2015}}</ref> the [[Delhi]] based startup MapleGraph that built MaplePOS (renamed as Zomato Base,<ref>{{Cite web|url=https://thenextweb.com/in/2015/04/14/restaurant-listings-app-zomato-acquires-maplepos-to-launch-reservations-and-payments|title=Zomato Buys MaplePOS to Offer Restaurant Reservations|last=Ghoshal|first=Abhimanyu|accessdate=12 August 2015}}</ref> and NexTable, a US-based table reservation and restaurant management platform.)<ref>{{Cite web|url=https://techcrunch.com/2015/04/22/zomato-buys-nextable-to-rival-opentable-and-yelp-in-reservations|title=Zomato Buys NexTable To Rival OpenTable And Yelp In Reservations|last=Lunden|first=Ingrid|website=TechCrunch|accessdate=12 August 2015}}</ref> - -In 2016, the company acquired Sparse Labs, a logistics technology startup<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/zomato-acquires-logistics-tech-startup-sparse-labs/articleshow/54521541.cms|title=Zomato acquires logistics tech startup Sparse Labs|last=Chanchani|first=Madhav|date=2016-09-27|work=The Economic Times|access-date=2018-08-26}}</ref> and the food delivery startup, Runnr, in 2017.<ref>{{Cite news|url=https://www.livemint.com/Companies/W8wu28THxovZpVYufEvrnL/Zomato-acquires-delivery-startup-Runnr.html|title=Zomato acquires food delivery start-up Runnr|last=Sen|first=Anirban|date=2017-09-13|work=livemint.com|access-date=2018-08-29}}</ref> - -In September 2018, Zomato acquired Bengaluru-based food e-marketplace TongueStun Food for about $18 million in a cash and stock deal.<ref>{{Cite news|url=https://inc42.com/buzz/zomato-acquires-food-startup-tonguestun-for-18-mn/|title=Zomato Acquires Food Startup TongueStun for $18 Mn|first=Inc42|date=5 September 2018|work=Inc42 Media}}</ref> The same year, in December 2018, Zomato acquired Lucknow-based startup TechEagle Innovations, that works exclusively on drones, for an undisclosed amount.<ref>{{Cite web|url=https://tech.economictimes.indiatimes.com/news/startups/zomato-buys-tech-eagle-innovations-to-work-on-drone-based-food-delivery/66951972|title=Zomato buys Tech Eagle Innovations to work on drone - based food delivery - ETtech|last=www.ETtech.com|website=ETtech.com|language=en|access-date=2019-02-11}}</ref> Zomato said this acquisition will help them pave the way towards drone-based food delivery in India, creating a technology that will power hub to hub delivery network. - -==Zomato security breaches== -On 4 June 2015, an Indian security researcher hacked the Zomato website and gained access to information about 62.5 million users. Using the vulnerability, he was able to access personal data of users such as telephone numbers, email addresses and Instagram private photos using their Instagram access token. Zomato fixed the issue within 48 hours of it becoming apparent.<ref>{{cite web|url=https://www.techinasia.com/zomato-hacked-indian-online-startups-security-granted/|title=Tech in Asia - Connecting Asia's startup ecosystem|website=www.techinasia.com|accessdate=18 May 2017}}</ref> On 15 October 2015, Zomato changed business strategies from a Full-Stack market to an Enterprise market{{clarify|date=September 2018}}. This led Zomato to reduce of its workforce by 10%, or around 300 people.<ref>{{Cite web|title=Shifting focus to what matters and what works|url=http://blog.zomato.com/post/131277554406/shifting-focus-to-what-matters-and-what-works|website=Zomato: Official Blog|accessdate=1 November 2015}}</ref> - -On 18 May 2017, a security blog called Hackread claimed over 17 million accounts had been breached. "The database includes emails and password hashes of Zomato users, while the price was set for the whole package is $1,001.43 (Bitcoins 0.5587). The vendor also shared a trove of sample data to prove it is legit", the Hackread's post said. Hackread claimed details of 17 million users had meanwhile been sold on the Dark Web. Zomato confirmed that names, email addresses and encrypted passwords were taken from its database. The company reassured affected customers that no payment information or credit card details were stolen. - -Zomato said the security measures it uses ensure the stolen passwords can't be converted back into normal text, but it still urged users who use the same password on other services to change them. It also logged the affected users out of the app and reset their passwords. "So far, it looks like an internal (human) security breach - some employee's development account got compromised", the company said in a blog post but later, when Zomato contacted the hacker, they discovered a loophole in their security. The hacker removed the stolen content from Dark Web asking for a healthy bug bounty programme.<ref>blog.zomato.com/post/160791675411/security-notice</ref> - == Controversy == In November 2017, Zomato had to apologize after the “MC BC” ad went viral<ref>https://indianexpress.com/article/trending/trending-in-india/zomato-latest-mc-bc-ad-goes-viral-on-twitter-generates-mixed-reactions-4961731/</ref>. There were mixed reactions regarding this ad on social media and some found it very offensive due to which Zomato had to take the advertisement down immediately. It is said that it was one of their marketing strategies and though they pulled down the hoarding, it created a buzz that the brand needed. @@ -92,20 +6,3 @@ In January 2019, more than 500 small to medium sized restaurants filed an online petition to the [[Competition Commission of India|Competition Commission of India (CCI)]] and the [[Prime Minister's Office (India)|Prime Minister's Office]] (PMO), alleging that online food delivery companies such as Swiggy, Zomato, [[Uber Eats]] and [[Foodpanda|FoodPanda]] were misusing their dominant market position. The consortium of restaurants cited that the use of deep discounting, in-house kitchens and internal sourcing of orders were wiping out small restaurants. Unlike in Indian retail, FDI norms do not apply on the restaurant or food service aggregators. <ref>{{Cite web|url=https://www.timesnownews.com/business-economy/companies/article/zomato-swiggy-misusing-dominant-position-allege-500-small-eateries/341274|title=Zomato, Swiggy ‘misusing dominant Position’, allege 500 small eateries {{!}} Business News|website=www.timesnownews.com|language=en-GB|access-date=2019-01-03}}</ref> -==References== -{{reflist|30em}} - -==External links== -* {{Official website}} - -{{Online food ordering}} - -[[Category:Online companies of India]] -[[Category:Websites about food and drink]] -[[Category:Indian websites]] -[[Category:Companies based in Gurgaon]] -[[Category:Indian companies established in 2008]] -[[Category:Internet properties established in 2008]] -[[Category:Online food ordering]] -[[Category:IOS software]] -[[Category:Android (operating system) software]] -[[Category:Universal Windows Platform apps]] +In 2019, a Zomato user, Indrajeet Ghorpade, filed a [https://www.change.org/p/zomato-com-stop-supporting-anti-lgbtq-restaurants-zomatoin-deepigoyal-zomatocare petition] against Zomato asking the company to discontinue their collaboration with restaurant partners which did not allow entry to the LGBTQ community. More than 10,000 users signed the petition and raised their voices against Zomato. Zomato India clarified that they support the LGBTQI community fully and that they would be launching a “LGBTQI friendly tag” for restaurants so that the LGBTQI community could easily identify restaurants which were open to hosting them. This tag was heavily criticised by Indrajeet who said, “This tag further emboldens the restaurants to discriminate against customers by letting them know that they have an option to not be LGBTQI friendly. All restaurants should be human friendly. If Zomato truly supported the LGBTQI community, it would not continue supporting the growth and contributing towards the revenue of its anti-LGBTQI restaurant partners by providing them sophisticated growth tools like Table Booking, Zomato Gold, etc. Zomato should leverage their market position and take a more meaningful action against such partners.” Further, Indrajeet added, “Zomato has successfully managed to convince thousands of restaurants to sell 4 drinks at the cost of 2 (referring to Zomato Gold), I am sure if they truly have the will to make all restaurants human friendly, they can.” Many public figures like Human Rights activists and Indian National Congress member [[Harish Iyer|Harrish Iyer]] and National Award winnig filmmaker, [[Apurva Asrani]] supported Indrajeet’s petitioned and asked Zomato to stop partnering with anti-LGBTQI restaurants. Despite of 10,000 signatures, Zomato failed to commit to its LGBTQI users and maintained silence on the issue. '