Synopsis The Indirect Tax Administration has laid down Citizen's charter and built a system of de... more Synopsis The Indirect Tax Administration has laid down Citizen's charter and built a system of delivery of various services in a time bound manner. The rapid incorporation of electronic processes have enabled the Administration to consolidate its e-governance initiatives, which promotes delivery of services in digital forms, besides other services which is facilitated by electronic platforms. The 'Digital India' program of the Government of India aims at rapid development of digital/electronic infrastructure, improving universal access through Information and Communication Technology and digital empowerment of citizens, which necessitates redefining delivery of services to ensure clients' satisfaction and adapt to the new paradigm of collaborative digital platforms for participative governance and portability of entitlements through cloud. The Group framed a few research questions, namely, Extent of the use of digital delivery of service, areas and extent of digitization of their business processes, data warehousing and retrieval for delivery of service, status of IT Infrastructure, the way capacity building of human resources undertaken and the level of preparedness of stake holders/clients before undertaking study in USA and Canada. The Group, enriched by international exposure to emerging practices elsewhere, found limited answers to the questions and also observed that large number of digital services used by other tax administrations is already being implemented in India. However, the Group explored the possibilities of implementing in India two new
Synopsis The Indirect Tax Administration has laid down Citizen's charter and built a system of de... more Synopsis The Indirect Tax Administration has laid down Citizen's charter and built a system of delivery of various services in a time bound manner. The rapid incorporation of electronic processes have enabled the Administration to consolidate its e-governance initiatives, which promotes delivery of services in digital forms, besides other services which is facilitated by electronic platforms. The 'Digital India' program of the Government of India aims at rapid development of digital/electronic infrastructure, improving universal access through Information and Communication Technology and digital empowerment of citizens, which necessitates redefining delivery of services to ensure clients' satisfaction and adapt to the new paradigm of collaborative digital platforms for participative governance and portability of entitlements through cloud. The Group framed a few research questions, namely, Extent of the use of digital delivery of service, areas and extent of digitization of their business processes, data warehousing and retrieval for delivery of service, status of IT Infrastructure, the way capacity building of human resources undertaken and the level of preparedness of stake holders/clients before undertaking study in USA and Canada. The Group, enriched by international exposure to emerging practices elsewhere, found limited answers to the questions and also observed that large number of digital services used by other tax administrations is already being implemented in India. However, the Group explored the possibilities of implementing in India two new
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Papers by Pawan Sinha