Journal of Information, Communication and Ethics in Society, 2022
Purpose The purpose of this paper is to highlight the importance of the ethical investigation of ... more Purpose The purpose of this paper is to highlight the importance of the ethical investigation of the emerging practice of people analytics (PA) within human resource (HR) management through charting the development of PA before during and after the COVID-19 pandemic. Design/methodology/approach This paper is designed as a short review of the current thinking in the ethics of PA, a practical journey through the progression of PA across the pandemic and a theoretical exploration of PA through three lenses: virtue ethics, critical social theory and actor network theory. Findings The authors suggest that PA raises novel ethical issues in terms of personal impact, increased penetration into working and home lives and the punch delivered in terms of organisational and behavioural change. Research limitations/implications This study provides a short review of three theoretical approaches to PA. Detailed research and reflection is required to develop and extend an ethics of PA. While engage...
The paper proposes a conceptual model based on the Interaction Approach-a relationship framework ... more The paper proposes a conceptual model based on the Interaction Approach-a relationship framework that is used to further engage research into IT outsourcing relationships. It is the nature of interactions and the exchange processes embodied in the social aspect of the relationship that is the focus of this paper. By drawing on an extensive literature review of outsourcing research the paper offers to advance knowledge and understanding of IT outsourcing relationships. The framework is advocated as the most appropriate instrument for the management of and investment in outsourcing relationships in the contemporary business environment. The aim is to generate scholarly discussion and to set a research agenda, not to offer definitive answers. Several research studies have emphasized the importance of the outsourcing relationship for outsourcing success yet they lack the clarity about how relationships could be managed effectively and leveraged for business advantage. This paper addresses this gap in IT outsourcing literature and argues that it is in the creation of social capital-how the actions, attitudes, consensus and cooperative mechanisms of management and staff in interaction with their counterparts in partner organizations-influence and affect the outsourcing relationship and the evolving social structure that determines success in the venture.
The paper proposes a conceptual model based on the Interaction Approach a relationship framework ... more The paper proposes a conceptual model based on the Interaction Approach a relationship framework that is used to further engage research into IT outsourcing relationships. It is the nature of interactions and the exchange processes embodied in the social aspect of the relationship that is the focus of this paper. By drawing on an extensive literature review of outsourcing research the paper offers to advance knowledge and understanding of IT outsourcing relationships. The framework is advocated as the most appropriate instrument for the management of and investment in outsourcing relationships in the contemporary business environment. The aim is to generate scholarly discussion and to set a research agenda, not to offer definitive answers. Several research studies have emphasized the importance of the outsourcing relationship for outsourcing success yet they lack the clarity about how relationships could be managed effectively and leveraged for business advantage. This paper address...
This article addresses the emergence of African-European business relationships. Its focus is on ... more This article addresses the emergence of African-European business relationships. Its focus is on the role of bargaining power and information technology and its impact on the different stakeholders in (electronic) markets (sellers, market maker, buyers). Information technology is seen as an enabling technology that facilitates reaching a wider customer base (called reach) and providing a channel for increased customer services (called richness). The central question is how African suppliers can create bargaining power by means of information technology and therefore enter and improve their position in European markets. Research is carried out in the flower industry. In this industry African flower growers create competitive advantage and develop business relationships with European buyers (wholesalers, retailers). In this article we investigate three flower markets (Tele Flower Auction, FloraHolland Auction, and Aalsmeer Auction), the role of African flower growers, and the use and impact of information technology in these markets. The results of our research show that there are potentials for African flower growers to enter the European flower markets and to increase their position of bargaining power. A first potential is using and implementing information technology for the access to new and large European markets. African flower growers use information technology to streamline transaction processes and lower transaction costs. A second potential is related to the quality and specificity of the produced flower products. Information technology can remove the quality uncertainty of products and can provide rich information services to buyers. The results in the flower industry suggest that information technology provides opportunities for the African producers to expand the reach and richness of their product and service offerings, thus creating economic value.
Journal of Information, Communication and Ethics in Society, 2022
Purpose The purpose of this paper is to highlight the importance of the ethical investigation of ... more Purpose The purpose of this paper is to highlight the importance of the ethical investigation of the emerging practice of people analytics (PA) within human resource (HR) management through charting the development of PA before during and after the COVID-19 pandemic. Design/methodology/approach This paper is designed as a short review of the current thinking in the ethics of PA, a practical journey through the progression of PA across the pandemic and a theoretical exploration of PA through three lenses: virtue ethics, critical social theory and actor network theory. Findings The authors suggest that PA raises novel ethical issues in terms of personal impact, increased penetration into working and home lives and the punch delivered in terms of organisational and behavioural change. Research limitations/implications This study provides a short review of three theoretical approaches to PA. Detailed research and reflection is required to develop and extend an ethics of PA. While engage...
The paper proposes a conceptual model based on the Interaction Approach-a relationship framework ... more The paper proposes a conceptual model based on the Interaction Approach-a relationship framework that is used to further engage research into IT outsourcing relationships. It is the nature of interactions and the exchange processes embodied in the social aspect of the relationship that is the focus of this paper. By drawing on an extensive literature review of outsourcing research the paper offers to advance knowledge and understanding of IT outsourcing relationships. The framework is advocated as the most appropriate instrument for the management of and investment in outsourcing relationships in the contemporary business environment. The aim is to generate scholarly discussion and to set a research agenda, not to offer definitive answers. Several research studies have emphasized the importance of the outsourcing relationship for outsourcing success yet they lack the clarity about how relationships could be managed effectively and leveraged for business advantage. This paper addresses this gap in IT outsourcing literature and argues that it is in the creation of social capital-how the actions, attitudes, consensus and cooperative mechanisms of management and staff in interaction with their counterparts in partner organizations-influence and affect the outsourcing relationship and the evolving social structure that determines success in the venture.
The paper proposes a conceptual model based on the Interaction Approach a relationship framework ... more The paper proposes a conceptual model based on the Interaction Approach a relationship framework that is used to further engage research into IT outsourcing relationships. It is the nature of interactions and the exchange processes embodied in the social aspect of the relationship that is the focus of this paper. By drawing on an extensive literature review of outsourcing research the paper offers to advance knowledge and understanding of IT outsourcing relationships. The framework is advocated as the most appropriate instrument for the management of and investment in outsourcing relationships in the contemporary business environment. The aim is to generate scholarly discussion and to set a research agenda, not to offer definitive answers. Several research studies have emphasized the importance of the outsourcing relationship for outsourcing success yet they lack the clarity about how relationships could be managed effectively and leveraged for business advantage. This paper address...
This article addresses the emergence of African-European business relationships. Its focus is on ... more This article addresses the emergence of African-European business relationships. Its focus is on the role of bargaining power and information technology and its impact on the different stakeholders in (electronic) markets (sellers, market maker, buyers). Information technology is seen as an enabling technology that facilitates reaching a wider customer base (called reach) and providing a channel for increased customer services (called richness). The central question is how African suppliers can create bargaining power by means of information technology and therefore enter and improve their position in European markets. Research is carried out in the flower industry. In this industry African flower growers create competitive advantage and develop business relationships with European buyers (wholesalers, retailers). In this article we investigate three flower markets (Tele Flower Auction, FloraHolland Auction, and Aalsmeer Auction), the role of African flower growers, and the use and impact of information technology in these markets. The results of our research show that there are potentials for African flower growers to enter the European flower markets and to increase their position of bargaining power. A first potential is using and implementing information technology for the access to new and large European markets. African flower growers use information technology to streamline transaction processes and lower transaction costs. A second potential is related to the quality and specificity of the produced flower products. Information technology can remove the quality uncertainty of products and can provide rich information services to buyers. The results in the flower industry suggest that information technology provides opportunities for the African producers to expand the reach and richness of their product and service offerings, thus creating economic value.
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