Client/Agency Engagement is F*cked, Waterfall UX Design is a Symptom | disambiguity

Leisa nails it. The real stumbling block with trying to change the waterfall-esque nature of agency work (of which Clearleft has certainly been guilty) can be summed up in two words: sign off.

And from a client’s perspective, this emphasis on sign-off is completely understandable.

It takes a special kind of client to take the risk and develop the level of trust and integration required to work the way that Mr Popoff-Walker any many, many other inhabitants of agency world would like to work.

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The New CSS · Matthias Ott – User Experience Designer

CSS is now the most powerful design tool for the Web.

I think this is now true. It’ll be interesting to see how this will affect tools and processes:

What I expect to see overall is that the perception and thus the role of CSS in the design process will change from being mainly a presentational styling tool at the end of the waterfall to a tool that is being used at the heart of making design decisions early on.

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When your design system fails — HeyDesigner

You could create components that strike the perfect balance between reuse and context sensitivity. But defining the components of your design system is just the first step. It has to make its way into the product. If it doesn’t, a design system is like a language with no extant literature or seminal texts.

Marissa Christy outlines the reasons why your design system might struggle:

  1. The redesign isn’t prioritized
  2. The tech stack is changing
  3. Maintenance takes discipline

But she also offers advice for counteracting these forces:

  1. Get buy-in from the whole team
  2. Prioritize a lightweight re-skin on older parts of the product
  3. Treat a design system like any other product project: start small
  4. Don’t wait for others. Lead by example.
  5. Finally, don’t compare yourself to others on the internet

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“Designer + Developer Workflow,” an article by Dan Mall

Dan compares the relationship between a designer and developer in the web world to the relationship between an art director and a copywriter in the ad world. He and Brad made a video to demonstrate how they collaborate.

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Acephalic Agile—worse than Waterfall? - Oliver Wyman Labs: Technical

Agile itself provides us with the ability and opportunity to correct course, it allows us to steer, but it does nothing as such to help us steer correctly.

This observation about (some) agile projects is worryingly familiar:

I was suddenly seized by a horrible thought: what if this new-found agility was used, not teleologically to approach the right outcome over the course of a project, but simply to enshrine the right of middle management to change their minds, to provide a methodological license for arbitrary management? At least under a Waterfall regime they had to apologise when they departed from the plan. With Agile they are allowed, in principle, to make as many changes of direction as they like. But what if Agile was used merely as a license to justify keeping the team in the office night after night in a never-ending saga of rapidly accumulating requirements and dizzying changes of direction? And what if the talk of developer ‘agility’ was just a way of softening up developers for a life of methodologically sanctioned pliability? In short, what if Agile turned out to be worse than Waterfall?

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Everything Easy is Hard Again – Frank Chimero

I wonder if I have twenty years of experience making websites, or if it is really five years of experience, repeated four times.

I saw Frank give this talk at Mirror Conf last year and it resonated with me so so much. I’ve been looking forward to him publishing the transcript ever since. If you’re anything like me, this will read as though it’s coming from directly inside your head.

In one way, it is easier to be inexperienced: you don’t have to learn what is no longer relevant. Experience, on the other hand, creates two distinct struggles: the first is to identify and unlearn what is no longer necessary (that’s work, too). The second is to remain open-minded, patient, and willing to engage with what’s new, even if it resembles a new take on something you decided against a long time ago.

I could just keep quoting the whole thing, because it’s all brilliant, but I’ll stop with one more bit about the increasing complexity of build processes and the decreasing availability of a simple view source:

Illegibility comes from complexity without clarity. I believe that the legibility of the source is one of the most important properties of the web. It’s the main thing that keeps the door open to independent, unmediated contributions to the network. If you can write markup, you don’t need Medium or Twitter or Instagram (though they’re nice to have). And the best way to help someone write markup is to make sure they can read markup.

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